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SureStay Hotel by Best Western San Diego Pacific Beach

2.5 star property

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Photo gallery for SureStay Hotel by Best Western San Diego Pacific Beach

Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior
Outdoor pool, pool loungers
Point of interest
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • 24/7 front desk

Explore the area

Map
4545 Mission Bay Dr, San Diego, CA, 92109
  • Mission Bay Park
    ‪14 min walk‬
  • University of San Diego
    ‪8 min drive‬
  • SeaWorld
    ‪8 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Accessible Bathroom only)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Accessible Bathroom only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Standard Room, 1 Queen Bed, Accessible, Non Smoking | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Ground Floor (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Ground Floor (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay Hotel by Best Western San Diego Pacific Beach

Hotel with free parking, near Mission Bay Park
An outdoor pool, concierge services and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance and a TV in a common area are on-site.
SureStay Hotel by Best Western San Diego Pacific Beach offers 66 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. 50-inch flat-screen televisions come with premium cable channels, first-run films and Netflix. Fridges and microwaves are provided. Bathrooms include baths or showers and complimentary toiletries.

This San Diego hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at SureStay Hotel by Best Western San Diego Pacific Beach. During your stay, you'll be within walking distance of Mission Bay Park. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi
  • Free self-parking
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the location and the breakfast
  • 14 minutes by foot from Mission Bay Park and a 4-minute drive from Crystal Pier
  • Cats and dogs welcome for a fee (restrictions apply)
As a guest of SureStay Hotel by Best Western San Diego Pacific Beach, you'll find an outdoor pool, a vending machine, and multilingual staff. WiFi is free in public spaces. The business-friendly SureStay Hotel by Best Western San Diego Pacific Beach also features tour/ticket assistance, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis. A complete renovation of SureStay Hotel by Best Western San Diego Pacific Beach was completed in May 2021.

This San Diego hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 6:00 AM to 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 6:00 AM to 9:00 AM for a fee

Things to do

  • 18-hole adjacent golf course
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Handrails in hallways (91 centimetre high)
  • Handrails in stairways (91 centimetre high)
  • Lever door handles
  • Lift (122 centimetre wide door)
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • First-run films
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property charges a general deposit at check-in for cash paying guests only.

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Surestay By Best Diego Pacific
SureStay Hotel by Best Western San Diego Pacific Beach Hotel
SureStay Hotel by Best Western San Diego Pacific Beach Hotel
SureStay Hotel by Best Western San Diego Pacific Beach San Diego

SureStay Hotel by Best Western San Diego Pacific Beach Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 443 out of 999 reviews
Rating 8 - Good. 263 out of 999 reviews
Rating 6 - Okay. 136 out of 999 reviews
Rating 4 - Poor. 75 out of 999 reviews
Rating 2 - Terrible. 82 out of 999 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun trip
Good service no hassle whatsoever
Stayed 1 night in Dec 2024

10/10 Excellent

Eduardo

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Benjamin

Stayed 1 night in Dec 2024

4/10 Poor

Andrea

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
No towels or body wash
My family of 3- myself, bf and our daughter stayed here for 2 nights. We were originally given 2 towels for all of us to shower with. I asked for more and they told me housekeeping was gone for the day. I had to exchange the dirty ones in order to get clean ones- they couldn’t just ‘give’ me any extra. Well after the first shower, the body wash was used/all gone. I again went to the front desk and asked for more body wash. They said they didn’t have any and that the room service had to refill it later, the next day. We were going out for the day, so I told them yes- please have room service come in and exchange the now dirty 2 more towels, and fill the body wash. When we returned from our day trip, the room had not been cleaned nor the body wash filled. I asked the front desk attendant, and she said she was still out of wash, and she didn’t know what we should do. I asked to swap from a vacant room and still she said she didn’t know if she could- and then she suggested we wait until 10am on our check out day to speak to the manager. This is very inconvenient and uneducated of the staff. We felt ignored and very upset that we were unable to shower appropriately. I would not recommend this motel, the service is horrible and they do not care or wish to even attempt to care about their guests needs.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christine

Stayed 3 nights in Nov 2024

6/10 Okay

Rosanna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is the smallest hotel room I’ve ever seen. It barely fit my belongings; I can’t imagine 2 people, especially two women. The room was clean. Liked the included breakfast and free parking but the area is odd. Just car lots so definitely the reason it’s cheap. No gym And wifi was good enough to watch YouTube. I would choose elsewhere because I didn’t really enjoy my time in the room as I usually do. Area is very quiet at night and quite central and easy to get on the highway both directions. Almost directly beside a busy 711 for snacks
Stayed 5 nights in Dec 2024

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Anshuman

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very small compared to images. There is not enough space to walk inside the rooms without hitting anything. Lot of trouble getting new towels from the staff. They claim that they haven't done laundry yet for 2 days. Parking is narrow and difficult to find. Lot of noise in the morning due to traffic.
Stayed 3 nights in Dec 2024

2/10 Terrible

Michael, Ventura

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor was dirty and all night there was loud noises coming from a hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good work
Stayed 1 night in Nov 2024

6/10 Okay

Poppie

Travelled with family
Liked: Cleanliness, staff & service
Bring earplugs…. You can hear everything inside and out of these buildings. Every step from the people above you and the doors have small cracks under so you can hear everything outside. I tried to cancel the rest of the nights due to the noise and lack of sleep. However the other nights were much better with earplugs/tv kept on. Front staff was attentive in trying to help us solve the issue. Other than the noise, beds were fine, everything seemed clean. Water pressure is awful but to be expected. Gina, front desk staff, was nice, helpful and apologetic in this circumstance.
Stayed 3 nights in Dec 2024

6/10 Okay

Maria Eliza

Travelled with family and small children
Liked: Staff & service
The room smells like urine. Staffs are really friendly.
Stayed 1 night in Dec 2024

2/10 Terrible

Laura

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
noisy, you can hear the room next to you with their whole conversion. unsafe area.
Stayed 1 night in Dec 2024

6/10 Okay

Samantha

Business traveller
Disliked: Staff & service, amenities
I only stayed for one night so as for the room it was just fine - clean and easy. The room had a pretty musty smell that now is on some of my clothes but not a big deal. I was unhappy with the service. I got in pretty late around 11pm and no one was at the desk to check me in. The lobby was locked (normal for that late) and the lights were on but no one was there. I knocked for 10 minutes then finally called Best Western. Not ideal for a solo female traveler to be standing outside that late at night with no one inside. Finally someone came but my biggest issue was that when he checked me in he stated my room number out loud very loudly and there was another male standing behind me waiting to be assisted. I was not happy with that as I immediately felt uncomfortable knowing this other man knew my room number. Advice for management: please make sure your reception staff does not state your guests room numbers out loud when it is clearly written on the room card holder...
Stayed 1 night in Dec 2024

8/10 Good

Jeannette

Travelled with partner
Rooms very small, street noise
Stayed 1 night in Dec 2024

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. I little cramped for room
Stayed 5 nights in Sep 2024

4/10 Poor

Daniel

Stayed 2 nights in Oct 2024

8/10 Good

Phuong Linh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a motel like stay and I took off one star for the facilities because the pool is not heated despite the website description of the amenities. We asked the front desk and he was clueless saying he has not aware of any settings for the pool. Check in and out process was quick and hotel itself was remodeled recently. My favorite part was the microwave and empty fridge since we had leftovers which worked out as the breakfast itself was quite basic. The sound proofing was lacking as we heard people from the floor above us or walking by easily. That said, this location is great for SeaWorld and San Diego zoo which is what we did. Please keep in mind it is quite far from the Gaslamp area with all the speakeasy and bars.
Stayed 2 nights in Nov 2024

10/10 Excellent

Bonnie, San Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Near the beaches and Mission Bay. Rubio’s award winning Fish Tacos right across the street. Lots of good restaurants nearby. Easy access to the freeway.
Stayed 2 nights in Dec 2024

8/10 Good

Matthew

Stayed 1 night in Dec 2024

4/10 Poor

Roxana

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not what I expected
Stayed 2 nights in Nov 2024

10/10 Excellent

Victor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Jonathan

Stayed 3 nights in Aug 2024

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
two words. Very comfortable
Stayed 1 night in Nov 2024

10/10 Excellent

claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very, room clean
Stayed 1 night in Dec 2024