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citizenM San Francisco Union Square

4.0 star property

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Daily buffet breakfast (USD 22 per person)
Building design
Lobby sitting area
Lobby sitting area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪11 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM San Francisco Union Square

Central hotel connected to a railway/underground station in San Francisco with a 24-hour fitness centre
A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM San Francisco Union Square. During your stay, you'll be connected to a railway/underground station and just a quick walk from Union Square. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Just a 3-minute walk from Union Square and 11 minutes on foot from Moscone Convention Center
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business centre and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 955 out of 1201 reviews
Rating 8 - Good. 182 out of 1201 reviews
Rating 6 - Okay. 40 out of 1201 reviews
Rating 4 - Poor. 15 out of 1201 reviews
Rating 2 - Terrible. 9 out of 1201 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked everything especially the staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Chryseis Chloe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful Stay! Rating: 5/5 We had an amazing stay at this hotel! The staff were incredibly friendly and welcoming, making us feel right at home. Our room was unique and stylish, adding to the hotel's charm. The location, although initially a concern (with what we heard about the homelessness), proved to be perfectly fine. We felt safe and aware of our surroundings at all times. Plus, being within walking distance to shops, restaurants, and great food spots was a definite bonus! Overall, we thoroughly enjoyed our stay and would definitely return. Highly recommended!
Stayed 3 nights in Jan 2025

10/10 Excellent

Ludin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing!
This was our first time in SF and staying at a Citizen, we loved both. CitizenM has a supper warm welcoming feeling. customer service is amazing from door mas to bartenders to cleaning staff. will definitely stay here again. Location was a huge plus!
Stayed 3 nights in Jan 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very cute. The room was small but extremely modern and clean. Perfect for a quick overnight stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Euan

Stayed 2 nights in Dec 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very convenient. The ipad controlled room environment is awesome especially to set the light hue
Stayed 12 nights in Dec 2024

10/10 Excellent

Andrea

Stayed 2 nights in Dec 2024

10/10 Excellent

Bella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time here. Me and my girlfriend stay for four nights. Check in was extremely quick and super easy. They have free wifi, a cool vibe in the lobby, and nice workers. The room was a little tiny perfect but perfect for a couples getaway. You are able to pick the view you’d like, Black out curtains not an ounce of light comes through, and complete silence didn’t hear a single thing. Only flaw, I spent $240 for parking in the OFarrel lot. From my knowledge they don’t have there own parking.
Stayed 4 nights in Jan 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable space in a convenient area
Stayed 7 nights in Dec 2024

10/10 Excellent

Adam

Stayed 1 night in Dec 2024

10/10 Excellent

Sikander

Stayed 1 night in Dec 2024

10/10 Excellent

Yajhaira Lizeth Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To enter hotel entrance is hidden. Looks more like an apartment entrance that is accessible by the security guard or hotel keycard. Very clean and nicely furnished. It has a really nice aroma too. From the reception to the room, simplistic but chic decor. The ipad in the room lets you control everything including the night and day shades which was a nice to have. Will definitely come back on our next trip to SF.
Stayed 3 nights in Dec 2024

10/10 Excellent

HEATHER

Stayed 2 nights in Dec 2024

10/10 Excellent

Heidi

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Genesis

Stayed 1 night in Dec 2024

10/10 Excellent

Yimin

Stayed 1 night in Jan 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Luis Enrique, HIALEAH

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Dec 2024

10/10 Excellent

Yash Karan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kenneth

Stayed 3 nights in Oct 2024

10/10 Excellent

sebastien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a very convenient location, near Union square and from many others point of interest. The room is super clean and very modern, everything is controlled with an iPad. The bed is very comfortable. My room had several issues with the key but the staff was super nice and helpful. I can really recommend this hotel, it’s amazing for the price and the staff is really awesome! I will definitely come back!
Stayed 1 night in Dec 2024

10/10 Excellent

Chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Gerson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the staff, specially the red headed woman (sorry forgot her name) who helped us on check-in, she was very helpfull.
Stayed 5 nights in Dec 2024