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citizenM San Francisco Union Square

4.0 star property

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Photo gallery for citizenM San Francisco Union Square

Room, 1 King Bed | City view
Building design
Bar (on property)
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Breakfast available
  • Gym
  • Air conditioning
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Explore the area

Map
72 Ellis Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪11 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM San Francisco Union Square

Central hotel connected to a railway/underground station in San Francisco with a 24-hour fitness centre
A restaurant, a 24-hour fitness centre and a 24-hour business centre are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM San Francisco Union Square offers 195 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. LED televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM San Francisco Union Square. During your stay, you'll be connected to a railway/underground station and just a quick walk from Union Square. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Just a 3-minute walk from Union Square and 11 minutes on foot from Moscone Convention Center
Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. A 24-hour business centre and coworking spaces are available. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM San Francisco Union Square.

This 4-star San Francisco hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 22 per person
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • IPad
  • IPod dock
  • LED TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

citizenM San Francisco Union Square Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 935 out of 1179 reviews
Rating 8 - Good. 179 out of 1179 reviews
Rating 6 - Okay. 41 out of 1179 reviews
Rating 4 - Poor. 15 out of 1179 reviews
Rating 2 - Terrible. 9 out of 1179 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rina

Stayed 2 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
I liked being able to choose my room's location within the hotel. The security staff at the door are friendly and helpful,
Stayed 1 night in Dec 2024

10/10 Excellent

Norland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was helpful. It’s easy to check in. The place is quaint and convenient to almost around downtown San Francisco.
Stayed 1 night in Dec 2024

10/10 Excellent

Trinh

Stayed 1 night in Dec 2024

10/10 Excellent

Robin

Space age capsule, modern, great breakfast
Space age capsule room. Very petite and modern. Everything seemed new, clean and snug. Probably would not be enjoyed by big people who like a lot of elbow room. It felt like having a room on a spaceship. Great cafe downstairs with great full breakfast bar buffet.
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic option for what I needed and easy to get the Powell st tram or BART. Lots of shopping nearby too, just need to be careful of some nearby areas with lots of homeless/drugs at night especiallly. Hotel itself though is fantastic and cosy with lovely staff!
Stayed 2 nights in Dec 2024

10/10 Excellent

LaDonna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms but very clean and the location was right where I wanted to be…shopping, dining options, Union Square. The staff was great…very helpful and it was a very peaceful night…very quiet.♥️
Stayed 1 night in Dec 2024

10/10 Excellent

Jeff

Stayed 2 nights in Dec 2024

10/10 Excellent

Nora W

Stayed 2 nights in Nov 2024

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ewa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Citizen M hotels, in general, are clean, comfortable and have all amenities one can possibly need. I loke their rooms and comfy beds. I have not yet stayed in CM Hotel that was dirty or the staff was not friendly and helpful. I would highly reccomend it.
Stayed 2 nights in Dec 2024

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Camila

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was very comfortable and clean
Stayed 2 nights in Dec 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Akila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

erik

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room was amazing clean and comfortable definitely a unique stay loved it
Stayed 1 night in Nov 2024

10/10 Excellent

carlo

Stayed 1 night in Nov 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love a stay at CitizenM. The hotel is always clean & lovely. The bartenders were awesome. 100/10 would stay again.
Stayed 3 nights in Oct 2024

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Jose Alvarado

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and facilities. Great Staff!
Stayed 3 nights in Nov 2024

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Take security seriously. 24/7 security. Very clean hotel. Comfortable. Overall great stay. Area sketchy. Lots of homeless around Union Square. Guess thats the norm.
Stayed 2 nights in Nov 2024