2/10 Hirveä
Trevin
Matkusti pienten lasten kanssa
19.12.2024
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys ja henkilökunta ja palvelu
I stayed for 7 days and was told at check in by clerk that maid service is once every 3 days . I didn't get service at all my entire stay had to reuse same towels. When i checked out at the end of my stay i complained to front desk about this issue and she said she didn't know why that happened and apologize 😔 . And i was ok with it until they charged me my deposit plus and extra charge! And wen i called in to inquire why this was front desk girl told me her maid said the towels were damaged and they had to throw them away. And wen i explained to her that i was the one that complained about not getting maid service for 7 days she apologized and said she didn't realized it was my rooom and that she would give me back my deposit and i thanked her and went on with my day.....and then 3 days later i find out that she recharged me my deposit.......very disappointing that hotel was located conveniently to families and friends when im intown for the holidays.....very unprofessional and the maids very bad experience........hope it changes !
Trevin
Yöpyi 7 yötä joulukuussa 2024