4/10 Poor
Loretta
Travelled with family and small children
28 Apr 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Booked 2 rooms for a family of six. They did not have the rooms in the same building. I asked for rooms that were close together. They had to downgrade us to get us in the same building on the same floor. We got to the rooms and they were very dated, bathrooms were dirty, one of the bathroom windows would not close all the way, the shower head was falling out of the wall, and just not what I expected from a Wyndham. When I checked in I asked if there was any other type of room that would accommodate us and was told only the presidential suite. I was willing to pay the $500 per night for it as we only needed one night. I was told it was not available. After seeing the condition of the rooms, I went back to the front desk and advised them of the issues. There was a manager present who upgraded us to the presidential suite (apparently it was now available) and we moved. It was in better condition but did not have adequate towels and washcloths for a party of six, and it was still apparent that the hotel has not been updated in a very long time. Several areas had plaster that was cracked and patched, some common areas were moldy, pool area was just okay.
I appreciated the staff that upgraded our room, but Wyndham needs to put some work into their location near the San Jose Airport in Costa Rica. Will never stay there again.
Loretta
Stayed 1 night in Apr 2025