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DoubleTree by Hilton San Juan

4.0 star property

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Photo gallery for DoubleTree by Hilton San Juan

Beach nearby, free beach shuttle, sun-loungers, beach umbrellas
Lobby
Café
Exterior
Premium bedding, in-room safe, blackout curtains, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Bar

Explore the area

Map
105 Avenida de Diego, San Juan, 00914
  • Casino del Mar at La Concha Resort
    ‪17 min walk‬
  • Condado Beach
    ‪3 min drive‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪16 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed, Tower

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room 1 King Bed, Corner

Premium bedding, in-room safe, blackout curtains, soundproofing

Room 1 King Bed, Corner

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed, Non Smoking

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony | Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe 1 King Bed Balcony

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 Queen Bed

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe 1 King Garden View

Deluxe 1 King Garden View | Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe 1 King Garden View

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Garden View

Deluxe Room, Multiple Beds, Garden View | Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe Room, Multiple Beds, Garden View

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony | Premium bedding, in-room safe, blackout curtains, soundproofing

Deluxe Room, Multiple Beds, Balcony

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, blackout curtains, soundproofing

Standard Room

  • 33 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, soundproofing

Standard 1 Queen Bed

  • 33.1 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed Accessible

Premium bedding, in-room safe, blackout curtains, soundproofing

Room, 1 King Bed Accessible

  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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Aerial view

Embassy Suites by Hilton San Juan Hotel & Casino

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  • Hot tub
  • Breakfast included
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4.5 out of 5, Wonderful, (3258)
The price is €412
for 1 room
includes taxes & fees
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Embassy Suites by Hilton San Juan Hotel & Casino

About this property

DoubleTree by Hilton San Juan

Art Deco hotel connected to a shopping centre in San Juan with 3 restaurants
3 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour health club and 2 coffee shops/cafes.
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and free newspapers. Beds feature premium bedding. Flat-screen televisions come with pay-per-view films. Fridges and microwaves are provided. Bathrooms include a shower, bathrobes and complimentary toiletries.

This San Juan hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

A 24-hour health club and complimentary bicycles are featured at the hotel. An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton San Juan. During your stay, you'll be connected to a shopping centre and just a quick walk from Calle Loiza. You'll find features such as free WiFi in public areas and a free beach shuttle, plus 3 restaurants.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy international cuisine with garden views at Cafe Pierre, one of the property's 3 restaurants and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to aromatherapy, thalassotherapy or massages at the spa
  • Services include free food shopping service, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a sauna and complimentary bicycles
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute drive from Condado Beach and a few minutes from Pan American Pier
  • Free beach shuttle service
DoubleTree by Hilton San Juan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 7000 square feet (650 square metres) and includes a conference centre. A children's pool, a hot tub, and a sauna are also featured at the family-friendly DoubleTree by Hilton San Juan. For a fee, parking is available.

Smoking is allowed in designated areas at this Art Deco San Juan hotel.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11 AM.
Cafe Pierre – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available.
Starbucks Coffee – Overlooking the garden, this coffee shop specialises in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Silk – Overlooking the garden, this restaurant specialises in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
A complimentary food shopping service is offered and room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Cafe Pierre
  • Silk
  • Starbucks Coffee

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (7,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (114 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Pay films

Food and drink

  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • In-room bottled water
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self-parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Resort
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Resort San Juan

DoubleTree by Hilton San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 681 out of 1108 reviews
Rating 8 - Good. 252 out of 1108 reviews
Rating 6 - Okay. 92 out of 1108 reviews
Rating 4 - Poor. 36 out of 1108 reviews
Rating 2 - Terrible. 47 out of 1108 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Stayed 4 nights in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Would not recommend staying here
For the price you pay for this property, more is expected. Lack of attention to guest room readiness and cleanliness. Murphy bed had hair on it, sheets were changed on request but definitely makes me doubt if room was actually cleaned. Conditioner bottle was empty. pool area too small for the property.
Stayed 1 night in Dec 2024

10/10 Excellent

Reshma

Liked: Cleanliness, staff & service, property conditions & facilities
It was beautiful
Stayed 2 nights in Nov 2024

10/10 Excellent

Frederick L, Sterling

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was amazing. I will definitely stay here again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located close to the beach, dining options and other local attractions..
Stayed 7 nights in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Nasir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff at the Hotel was very polite and considerate! Thank you everyone!
Stayed 5 nights in Dec 2024

2/10 Terrible

CARMELO

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
POOL DIRTY! NEVER SOMEONE AVILABLE AT THE FRONT DESK. ALWAYS SOMETHING WRONG WITH ACCESS CARD FOR PARKING GETTING IN AND GETTING OUT, NO ONE CARES!!!
Stayed 9 nights in Dec 2024

10/10 Excellent

Reeshemah Malika, St.Croix

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything about the property, the staff, room, walking distance to other stores, especially how convenient it was to a supermarket across from the hotel.
Stayed 4 nights in Dec 2024

8/10 Good

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family
You will have to pay for parking and is $25 self parking to $30 valet. Plus tax. It shouldn’t be that way or that expensive.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous service, convenient location when cruising out of San Juan. Spacious room, with a fabulous shower, stayed pre and post cruise, and would stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Jonathan

Stayed 5 nights in Dec 2024

4/10 Poor

Robert

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hallway in front of the room smelled like poop. Spoke to the front desk but nothing changed during our stay. Room is very small for the price. Extremely overpriced hotel restaurant. Luckily there are alot of eateries close by. Would rather stay at embassy suites closer to the airport. Much nicer rooms and hotel amenities
Stayed 2 nights in Dec 2024

8/10 Good

Camilo Montoya

Stayed 5 nights in Nov 2024

10/10 Excellent

FELINO ENRIQ

Stayed 2 nights in Dec 2024

8/10 Good

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. Somethings are overpriced. Room service or cable are not always available
Stayed 6 nights in Dec 2024

10/10 Excellent

Basia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My sister, brother-in-law, and I had a great experience when we stayed at Doubletree by Hilton San Juan. Staff was extremely friendly and always greeted us when we encountered each other. They were easy to speak with and contact whenever we had any questions or concerns. When we reported an issue with our room, just as a precaution not expecting anything out of of it, the manager and staff followed up with us, provided us with an update, allowed us to change our rooms, and gave us a complimentary meal. We were not expecting this at all! We felt very welcomed and at peace here. We would definitely book here again for any future trips to San Juan, Puerto Rico. I would also like to add that everything is centrally located here. From the hotel you can walk down Calle Loíza and try different restaurants and even walk down to La Placita.
Stayed 4 nights in Dec 2024

10/10 Excellent

Richard

Liked: Amenities
Maintained to a very high standard. Beautiful lobby and pool area.
Stayed 2 nights in Dec 2024

6/10 Okay

Erin Michelle

Stayed 3 nights in Aug 2024

10/10 Excellent

Sumter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and a great view. We stayed on the penthouse floor!
Stayed 1 night in Dec 2024

10/10 Excellent

okeya

Stayed 2 nights in Nov 2024

10/10 Excellent

Katy

Stayed 1 night in Nov 2024

10/10 Excellent

Mileena

Stayed 5 nights in Jul 2024

10/10 Excellent

Nikea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Ava

Stayed 5 nights in Nov 2024