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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Beach/ocean view
Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board
Premium bedding, down duvets, in-room safe, iron/ironing board
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Parking available

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪4 min walk‬
  • Casino del Mar at La Concha Resort
    ‪15 min walk‬
  • Distrito T-Mobile
    ‪17 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Room, 3 Bedrooms, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Junior Suite, 1 King Bed, Jetted Tub | Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed, Oceanfront

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from property

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (754)
The price is €302
for 1 room
includes taxes & fees
10 May - 11 May
Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Parque La Ventana al Mar
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants and a 24-hour gym are available.
  • For dining with ocean views, stop by Cafe Caribe, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a playground and kayaking
  • Guests have great things to say about the location and the pool
  • Steps from Condado Beach and 9 minutes on foot from Parque La Ventana al Mar
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:00 AM.
Cafe Caribe – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's – This diner specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks – This coffee shop only serves light fare. Open daily.
Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 464 out of 1108 reviews
Rating 8 - Good. 228 out of 1108 reviews
Rating 6 - Okay. 199 out of 1108 reviews
Rating 4 - Poor. 103 out of 1108 reviews
Rating 2 - Terrible. 114 out of 1108 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 4 nights in Jan 2025

6/10 Okay

Cole

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Honest Hotel Review

I stayed at this hotel for one night before a cruise, and while there were positives, the experience didn’t meet my expectations—especially for nearly $400 a night. Check-In Experience: We arrived early, and while our room wasn’t ready, staff let us drop off our bags and explore. Shortly after, our room was ready, which we appreciated. Room Upgrade: We were upgraded to an ocean view balcony, a nice touch that enhanced the stay. Room and Cleanliness: The room fell short in cleanliness. The bathroom had hairs on the toilet seat, dingy grout in the shower, and sticky tile floors. It was uncomfortable and disappointing. Noise Levels: The walls were thin, and we heard noise from the hallway and nearby rooms. Heavy doors slammed loudly, and we were placed near someone coming and going frequently, which disrupted our sleep. To make matters worse, housekeeping woke us at 12:40 a.m. asking if we’d requested towels—which we hadn’t. Amenities and Location: The pool area and onsite amenities were great. The location was convenient for the cruise port, with plenty to do nearby. Overall Value: If cleanliness, soundproofing, and guest comfort were improved, this would be a perfect place to stay. For now, the price doesn’t match the experience.
Stayed 1 night in Jan 2025

10/10 Excellent

Celia M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. Beautiful views of the ocean from my room. Hotel was close to many different restaurants. Loved the pools and the beach which is located right next door. Staff were super knowledgeable and friendly. Will definitely come back!
Stayed 3 nights in Dec 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pool area and poolbar were great. The beach area was wonderful as well. Wish the poolbar was open slightly later. Would definitely stay here again. Plenty of hot water in the shower.
Stayed 6 nights in Jan 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service
Everything was excepcional.
Stayed 2 nights in Jan 2025

6/10 Okay

Paula Cristina, Clinton

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Peter

Needs renovating. Overpriced. Under serviced. $35 a day for towels and chairs overpriced and limited in availability. No breakfast or complimentary coffee on site. Beach is public and crowded. Will stay elsewhere next time.
Stayed 5 nights in Jan 2025

10/10 Excellent

Ryan John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Jan 2025

2/10 Terrible

Kenneth

Business traveller, Travelled with partner
Disliked: Staff & service, amenities
I flew in from England. My room was not ready at check-in time and neither was it for several guests ahead of me. I was told by front desk that they could not give me any indication of when the room would be ready. When the customer before me asked for a manager he was told that there wasn’t one available. I wasted over an hour at the front desk. Finally spoke to a guest relations ‘manager’ who offered me a breakfast (as a diamond member I am already entitled to a free breakfast!) He also waived my resort fee but it appeared on my final bill. I messaged to ask for the resort fee to be removed and received a message saying that they would credit me only to be charged it again separately. I messaged again to deal with another incompetent member of staff called Kenneth who thought I was complementing their service! He didn’t even read the correspondence. When my room was finally ready I entered the room to find the cleaners cart in the room and a bunch of pennies in the cistern. Don’t stay at this poorly run Hilton hotel. The hotel beach is dirty and has public access so is crowded. A bunch of public came to use loungers even though they are supposed to be for hotel guests
Stayed 1 night in Jan 2025

10/10 Excellent

Odrys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the staff. super friendly and helpful. had a great time
Stayed 3 nights in Jan 2025

4/10 Poor

Erin

Disliked: Property conditions & facilities
Rooms were not as expected! Out dated & dirty
Stayed 1 night in Jan 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
On the water
Stayed 4 nights in Jan 2025

10/10 Excellent

Lucy G Jara, Purcellville

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicacion esta perfecta cerca de todo ,la vista del cuarto excelente,muy recomendado.
Stayed 5 nights in Jan 2025

10/10 Excellent

Rachel

Stayed 3 nights in Jan 2025

2/10 Terrible

Marlene

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

4/10 Poor

Brooke

Stayed 3 nights in Jan 2025

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Jan 2025

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness
Not worth 400 plus dollars but a decent place the other side is renovated and a way better choice.
Stayed 1 night in Jan 2025

10/10 Excellent

Geovanny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front view of the lagoon and rear the ocean. Nice lounge area... Sports bar area needs to have separate speakers from bar. Staff at check in seemed bothered and not helpful as a resource to first time visitors. Great location with a beach 3 minutes walk..
Stayed 3 nights in Jan 2025

8/10 Good

raymond

Travelled with group
Liked: Cleanliness, staff & service
Good
Stayed 4 nights in Jan 2025

8/10 Good

Sanjay

Business traveller
Liked: Cleanliness, amenities
Great location, but property and rooms need some upgrades. Breakfast was not on site, but at the connecting Hilton across the street
Stayed 3 nights in Jan 2025

10/10 Excellent

Sofiya

Liked: Cleanliness, staff & service, property conditions & facilities
We had a beautiful view from our room. Clean room, comfortable bed and nice staff members.
Stayed 3 nights in Jan 2025

10/10 Excellent

Brandy Dori Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, room comfort

Nice but expensive

It was a nice hotel but didn’t have a value consistent with the room rate. But maybe the San Juan area prices are always high. Also there was a major festival in Old San Juan that may have affected prices.
Stayed 1 night in Jan 2025