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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, pool loungers
Poolside views, open selected days
Beach/ocean view
Exterior
Aerial view

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Parking available

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪4 min walk‬
  • Casino del Mar at La Concha Resort
    ‪15 min walk‬
  • Distrito T-Mobile
    ‪17 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 331 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Single Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • 27 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay films

Deluxe Suite, 1 King Bed, Oceanfront

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

  • 27 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Bay View

Room, 1 King Bed, Balcony, Bay View | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, View, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down duvets, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 26 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down duvets, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down duvets, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (712)
The price is €263
for 1 room
includes taxes & fees
20 Apr - 21 Apr
Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

On beach with 2 outdoor pools for sandy fun near Parque La Ventana al Mar
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkelling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Condado Plaza Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Condado Beach. 2 outdoor pools, 2 restaurants and a 24-hour gym are available.
  • For dining with ocean views, stop by Cafe Caribe, one of the property's 2 restaurants
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a playground and kayaking
  • Guests have great things to say about the location and the pool
  • Steps from Condado Beach and 9 minutes on foot from Parque La Ventana al Mar
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy summer activities such as snorkelling and kayaking.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach resort also offers a children's pool, a 24-hour fitness centre and a garden. For a fee, parking is available.

This 4-star San Juan resort is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:00 AM.
Cafe Caribe – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's – This diner specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks – This coffee shop only serves light fare. Open daily.
Aqua Bar – This bar is located by the pool. Guests can enjoy drinks at the bar. Open selected days.

Languages

English, Spanish

Property amenities

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkelling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self-parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 417 out of 1030 reviews
Rating 8 - Good. 212 out of 1030 reviews
Rating 6 - Okay. 187 out of 1030 reviews
Rating 4 - Poor. 105 out of 1030 reviews
Rating 2 - Terrible. 109 out of 1030 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arash, Bourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying in this hotel.
Stayed 3 nights in Dec 2024

6/10 Okay

Kristy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very outdated. Rooms decent, shower not hot enough and dropped when turned off so you can hear the tap of water every few seconds. No ice bucket.. Very small congested beach area. Not enough pool chairs. Bartenders are not the friendliest. Ordered food and it kept getting delayed and after over an hour, i cancelled. They told me to complain to the kitchen myself. One elevator was not working, so other 2 packed and had to wait a decent amount of time. The property is at the end of Ashford Ave so you have to work 7-10 mins or uber down to where there is restaurants and some night life. I will never stay here again or refer anyone.
Stayed 6 nights in Dec 2024

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Carmen

Stayed 2 nights in Dec 2024

2/10 Terrible

Fran

Disliked: Staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

juan, el paso

Stayed 1 night in Jan 2025

6/10 Okay

Asif

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location and convenient to the bridge, which leads to old San Juan and other jurisdictions. This property has its own beach, which opens up to the public as well. Cons: Only one elevator working. Room Service was poor. Slow service at mason cafe. Only 5 available umbrellas at the beach. AC makes noise. Closet is in the bathroom. Shower pressure wasn’t that great. Bathroom doors don’t lock.
Stayed 4 nights in Dec 2024

10/10 Excellent

marcileia

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria Elena

Stayed 1 night in Dec 2024

10/10 Excellent

Nina

Stayed 3 nights in Dec 2024

8/10 Good

Lance

Liked: Cleanliness
Disliked: Property conditions & facilities
Elevator didn’t work, staff wasn’t always friendly. Nice location
Stayed 3 nights in Dec 2024

2/10 Terrible

Helen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was at 4 o’clock pm . I wait from 4 o’clock to 8:15pm to check in because they don’t have the room available. They sold out the rooms and they say they cleaning the room for me. when I get in the room was all dusty. Nothing like the picture they show.👎
Stayed 1 night in Dec 2024

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location in San Juan. It is on edge of Condado with bridge just separating it from Old Town San Juan. It has many restaurants just down the street of all types. The hotel has great pools. Right on water. Across the street is the Hilton Garden Inn which has a great hot tub over looking the bay so allows you to see more as reciprocity. As for Condado itself. I’d give it a 4 star in terms of ratings. We had to wait 21/2-3hours for our room even though we arrived at 4 because the room wasn’t ready. It was over New Year week so I will give a little slack to housekeeping. They did clean our room every day. Front desk was a 3 star in friendliness. But beautiful lobby, some interior bars and restaurants. Valets were very helpful as were Concierge. There is a Starbucks at corner so easy for coffee. Rooms were nice, beds a tad stiff but overall nice. The rooms were clean. Ac worked well. We self parked and self parking was v easy and convenient. Despite wait and less than friendly/ understaffed front desk, we would stay here again. Views of city are great. Great views of ocean and good overall hotel.
Stayed 3 nights in Dec 2024

2/10 Terrible

rashi

Disliked: Cleanliness, staff & service, property conditions & facilities
We had an infant with us and needed a crib. The hotel staff did not pay attention to our needs in spite of asking for at least 15-20 times. The coffee machine was broken and so was the bathroom sliding door. The location is good but I would not recommend this hotel.
Stayed 2 nights in Dec 2024

6/10 Okay

Randy

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The hotel has a great location however there is no restaurants in the hotel. We have stayed here many times before and there was several restaurants in the hotel. The pools and the pool bar do need some attention as they are a little run down. We did go over to the hotel across the street that use to be a part of this hotel and the renovation that was done there is absolutely beautiful, hope that this hotel does the same.
Stayed 4 nights in Dec 2024

2/10 Terrible

Iris, Chicago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ONLY good thing about this hotel is the direct access to the beach and ocean view. Check-in was supposed to be 4pm, but my room wasn’t ready until 8pm because they didn’t have “clean rooms available yet”. Once the room was ready, it still looked as if all they did was replenish towels and made the beds. The floors weren’t cleaned, the vanity and entertainment table had water marks all over, too. There was unrepaired damage to a wall where an electrical/technology outlet had been moved/replaced. Overall, the property is very dated, dirty and needs a total remodel. All the restaurant/bar counters were dirty. The lobby bathroom was out of service. The pool bathrooms were disgusting. The pools were freezing so you couldn’t take advantage of the swim up bar and everyone crammed into the jacuzzi; even kids under 16 which weren’t supposed to be allowed in there. You had to turn in your towels by 6pm or would be charged $35 for each. So, you couldn’t even enjoy the jacuzzi after that time. This hotel should charge motel rates for as bad of a condition it is in. It is definitely not worth the high rates it charges.
Stayed 3 nights in Dec 2024

6/10 Okay

George H, Arlington

Liked: Property conditions & facilities
Disliked: Staff & service
The location of the hotel was great, but my room was only cleaned once during my day. Also, this hotel charges for access to the pool and Wi-Fi.
Stayed 4 nights in Dec 2024

4/10 Poor

Ruben

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were disappointed that the hotel overbooked our room. We had to sleep in our rental car for 1 night due to hotel incompetence. Staff seemed not to care for anyone. Multiple families were turn away because of the hotel incompetence. Will not stay there anymore and do not recommend.
Stayed 3 nights in Dec 2024

8/10 Good

Scott

Travelled with family
Liked: Cleanliness
One out of three elevators out of service, phone in room out of service, 1/2 of room lights did not work. House keeping did not respond to multiple requests for service. Main on premise restaurant closed. 3 star hotel at best.
Stayed 5 nights in Dec 2024

6/10 Okay

Clarence, PIKESVILLE

Travelled with group
The property is in need of some tender loving care. Pool service is slow but all are from my experience. When I return it will not be my first choice but if the rate is right I would consider
Stayed 4 nights in Dec 2024

6/10 Okay

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in need of a serious make over.. The lobby at the Hotel is very nice but the rooms, balconies, pool area are very outdated and rusted out. Pool area has huge iguanas and made customers uncomfortable, pool towels has stains and holes in them. Rooms furniture had rust on them and the bed was not comfortable at all. Room Balconies and furniture rusted and out dated as well… One last thing, please remove refrigerator out of Bathroom it just doesn’t feel right!
Stayed 3 nights in Dec 2024

6/10 Okay

Steven Wallace

Travelled with family
Liked: Cleanliness
The hotel wasn't too bad Did not have a private beach only private access to the beach so you were sharing the beach with the locals and it's very small.. very hard to get a chair on the beach.. chairs around the pool area same situation.. The hotel does not monitor people that save chairs in the morning and never show up until late afternoon so then when other people want chairs they don't have any.. also there are a set of elevators by the lobby only one of them worked.. there was a single elevator by the pool that did work but if you were waiting by the lobby you were waiting a long time sometimes you were able to squeeze in the service elevator which is right behind the elevator in the lobby.. We ran out of toilet paper on day two I was staying in a room with four people It took 4 separate trips down by different adults staying in the room to request toilet paper .. finally it was brought to our room 3 hours later.. It was after the housekeeping staff did leave for the day though.. The housekeeping staff was excellent very accommodating and they clean the room twice while we were there
Stayed 4 nights in Dec 2024

6/10 Okay

Cinderela, Spring

Travelled with family
Liked: Staff & service
Property has 2 main elevators but only 1 is working. According to the staff, that other elevator has not been working for over a year. The elevator skips floors too and you may have to wait for an extended time. The other "secret" elevator is on the other end of the hallway, which the front desk will not tell you about. This elevator has broken lights so you never know if the buttons you pressed are working or not. There is no housekeeping unless you specifically request for it. Also, watch out for those guys by the beach who will charge you for lounge chairs, it should be free and included with your hotel stay. The plumbing is bad and loud. Otherwise, the staff at the hotel are very nice.
Stayed 4 nights in Dec 2024

6/10 Okay

Marilyn

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Jeanette

Stayed 2 nights in Dec 2024