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Urbana Hotel

2.0 star property
VIP Access

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Photo gallery for Urbana Hotel

Superior Room | Premium bedding, pillow-top beds, free WiFi, bed sheets
Hallway
Exterior
Shower, hair dryer, towels, soap
Superior Room | Premium bedding, pillow-top beds, free WiFi, bed sheets

Reviews

8.4 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Parking included
  • Free WiFi

Explore the area

Map
102 C. Pelayo, San Juan, San Juan, 00901
  • Port of San Juan
    ‪6 min walk‬
  • Pan American Pier
    ‪1 min drive‬
  • Condado Beach
    ‪3 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Basic Room

Basic Room | Premium bedding, pillow-top beds, free WiFi, bed sheets

Basic Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillow-top beds, free WiFi, bed sheets

Superior Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillow-top beds, free WiFi, bed sheets

Deluxe Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Urbana Hotel

Hotel with free parking, a short walk to Port of San Juan
Concierge services, a 24-hour front desk and free self-parking are available at this smoke-free hotel. Housekeeping is available on request.
Urbana Hotel offers 20 air-conditioned accommodations, with a hairdryer. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include a shower. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and change of towels can be requested.

Our customers tell us that they can't get enough of the helpful staff at Urbana Hotel. During your stay, you're just a quick walk from Port of San Juan. Free self-parking and concierge services are available.
  • Free WiFi
  • Free self-parking
  • Services include a concierge and luggage storage
  • Within a 15-minute walk of Port of San Juan and Escambron Beach
Urbana Hotel offers its guests concierge services. The front desk is open around the clock. Self parking is free.

This San Juan hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No lift

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 23

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Urbana Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 12 per cent

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Urbana Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 230 reviews
Rating 8 - Good. 44 out of 230 reviews
Rating 6 - Okay. 28 out of 230 reviews
Rating 4 - Poor. 14 out of 230 reviews
Rating 2 - Terrible. 11 out of 230 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Bernice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty and convenient to stay. Very nice area.
Stayed 4 nights in Jan 2025

6/10 Okay

Felipe

Good
Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Liked: Cleanliness
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Theodore

Stayed 1 night in Jan 2025

2/10 Terrible

Emmanuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service, place looked nothing like the pictures. Very smal like sleeping in a closet. I ordered housekeeping and they did a terrible job didn’t clean nothing. Hotel is next to a club that plays loud music until 3am.
Stayed 8 nights in Jan 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Allaine

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this hotel for an evening before boarding a cruise. Very close to the airport and the port. The staff were very friendly and helpful as our flight landed very late and could not check in until 2am. We didn’t explore the area around the hotel as we had to leave early the next day but we would definitely consider staying here again if we find ourselves back in San Juan!
Stayed 1 night in Dec 2024

6/10 Okay

Grisel

Travelled with partner
I rented this property based off location but having the Sanse festival so close, it was not ideal to stay there. Streets blocked off with no prior routes to be shared. If you like warm/hot showers, this property is definitely not for you! The room literally has the bathroom next to the bed which is not ideal when you're traveling with someone. On a positive note, if you like to walk, the Morro, is less than 2 miles as well as everything San Juan has to offer and the ferry to go to Cataño.
Stayed 5 nights in Jan 2025

8/10 Good

Allen R M

Liked: Cleanliness
Stayed 1 night in Jan 2025

2/10 Terrible

Eduardo G

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place I have ever been
Stayed 16 nights in Dec 2024

10/10 Excellent

Serena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was amazing. Close parking. Bars and restaurants in walking distance. Easy to get a Uber. Bed was comfy.
Stayed 2 nights in Jan 2025

2/10 Terrible

PETER

Travelled with family
Disliked: Staff & service

😤

This hotel was very disappointing. Although it was rated excellent by hotels.com, nothing was near excellent. Check in was delayed with only one person to assist us, who was responsible for other properties. We had to walk a block with our three suitcases to the hotel after the check in. We had a lot of baggage because we were going on a 10 day cruise in 2 days. We had to walk up 3 floors, carrying our luggage as no elevator in building. No AC was on when we arrived to this very tiny room. No closet, no where but the bed to open luggage. The bathroom also tiny with one 10” wide sink, no counter or any hooks to hang anything. No hot water, which we reported and never got fixed. Situated in a run down area undergoing some renovations. The place was clean. Would never stay here again!
Stayed 1 night in Jan 2025

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the urbana was really great. nice and quiet location. walkable area and safe
Stayed 3 nights in Dec 2024

2/10 Terrible

Jasmine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
DISAPPOINTING EXPERIENCE PLEASE READ BEFORE BOOKING! We were extremely disappointed with our stay at the Urbana hotel. To start off (and most important to us)there is no consistent hot water unless the solar panels are heated up, if there are clouds in the forecast while your staying there, you can forget about being able to come in and take a long hot shower/bath after a day of activities. I understand that perhaps solar panels are more cost effective for the owners but this is so inconvenient and unreliable for guests. The beds are in bad shape and cave in at the middle. My wife and I wake up with back aches everyday since we’ve arrived. The hotel does not have a generator, and given the frequent power outages in Puerto Rico, this is a major inconvenience. As a business owner myself I cannot wrap my head around having my guests literally left in the dark/heat at their expense. And last but not least, the lack of amenities is also alarming. There is a mini fridge on the floor. They couldn’t even take the extra step to put it at a higher level! (God forbid someone had back issues, they would never be able to use the fridge.) and the toiletries provided are of the cheapest quality you can think of. definitely not what I expected for the price I paid. Overall, this hotel falls short of even basic hospitality expectations. I would not anyone recommend staying here! This review was done while in PR. BUT when we got home. My wife had mouse poop In her luggage.it was thrown out!!
Stayed 4 nights in Dec 2024

2/10 Terrible

Julio

Disliked: Cleanliness, amenities, property conditions & facilities
Place was so bad. I only stood there one night. And had to pay for another a combination
Stayed 4 nights in Dec 2024

4/10 Poor

Jeffrey

Travelled with family
Disliked: Amenities, property conditions & facilities
We showered in cold/luke warm water even before the power outage occurred. The front desk was aware but kept blaming it on the solar power that powers the water heater is having issues, but the water temperature was cold from Dec 30-Jan 3rd. This is unacceptable.
Stayed 4 nights in Dec 2024

4/10 Poor

MILIXA

Stayed 1 night in Dec 2024

6/10 Okay

Gerardo

Liked: Staff & service
Disliked: Amenities
Stayed 2 nights in Dec 2024

8/10 Good

OLUWABUNMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todas las empleadas muy amables y serviciales
Stayed 1 night in Dec 2024

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything
Stayed 11 nights in Dec 2024

10/10 Excellent

Agnes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient location. Friendly staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Rita

Stayed 1 night in Dec 2024

6/10 Okay

Hakon

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024