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Hotel SANSEbay

3.5 star property
VIP Access

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Photo gallery for Hotel SANSEbay

Reception
View from room
Exterior
Deluxe Double Room | Premium bedding, down duvets, in-room safe, blackout curtains
Daily cooked-to-order breakfast for a fee

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking available
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle mari 21, San Sebastián, 20003
  • Donostia-San Sebastian Aquarium
    ‪6 min walk‬
  • Concha Promenade
    ‪9 min walk‬
  • Kursaal Congress Centre and Auditorium
    ‪12 min walk‬
  • San Sebastian (EAS)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Familiar vistas laterales bahía

Familiar vistas laterales bahía | Premium bedding, down duvets, in-room safe, blackout curtains

Familiar vistas laterales bahía

  • 29 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Sea View

Double Room, Sea View | Premium bedding, down duvets, in-room safe, blackout curtains

Double Room, Sea View

  • 18 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Urban interior patio

Urban interior patio | Premium bedding, down duvets, in-room safe, blackout curtains

Urban interior patio

  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Double Room

Premium bedding, down duvets, in-room safe, blackout curtains

Basic Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Studio Suite

Studio Suite | Premium bedding, down duvets, in-room safe, blackout curtains

Studio Suite

  • 20 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Urban confort terraza

Urban confort terraza | Premium bedding, down duvets, in-room safe, blackout curtains

Urban confort terraza

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, down duvets, in-room safe, blackout curtains

Deluxe Double Room

  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Smart Apartment

Smart Apartment | Private kitchen

Smart Apartment

  • 52 sq m
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bunk Bed and 1 Single Sofa Bed

View all photos for Superior Apartment, 2 Bedrooms

Superior Apartment, 2 Bedrooms | Living room | Smart TV, books

Superior Apartment, 2 Bedrooms

  • 61 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Premium Room

Premium Room | Premium bedding, down duvets, in-room safe, blackout curtains

Premium Room

  • 25 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Cozy Apartment

Cozy Apartment | Private kitchen

Cozy Apartment

  • 40 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Urban familiar terraza

Urban familiar terraza | Extra beds

Urban familiar terraza

  • 29 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Hotel SANSEbay

Beach hotel near Monte Urgull
A snack bar/deli, a coffee shop/cafe and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Change of towels is available on request
Hotel SANSEbay offers 27 air-conditioned accommodations with a safe and a hairdryer. Beds feature down duvets and premium bedding. Smart televisions come with premium digital channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel SANSEbay. During your stay, you're just a quick walk from Concha Beach. Free WiFi in public areas, a coffee shop/cafe and a snack bar/deli are available.
  • Free WiFi
  • Enjoy a bite to eat at the coffee shop/cafe
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the location and the helpful staff
  • Steps from Monte Urgull and 6 minutes on foot from Donostia-San Sebastian Aquarium
  • Airport shuttle service available for a fee
There's a coffee shop/cafe on site, as well as a snack bar/deli. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel SANSEbay. Parking is available for a fee.

This 3.5-star San Sebastián hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to noon.
Bar Urgul – On-site bar.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 30 per day)

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: EUR 9.50 to 25 for adults and EUR 9.50 to 25 for children
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Bar Urgul

Things to do

  • Bicycle rentals
  • Books
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately EUR 9.50 to 25 for adults and EUR 9.50 to 25 for children
  • Airport shuttle fee: EUR 150.00 per vehicle
  • Self-parking fee: EUR 30 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their passport before arrival. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Hotel SANSEbay San Sebastian
SANSEbay San Sebastian
SANSEbay
Hotel SANSEbay Hotel
Hotel SANSEbay San Sebastián
Hotel SANSEbay Hotel San Sebastián

Hotel SANSEbay Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 304 out of 376 reviews
Rating 8 - Good. 56 out of 376 reviews
Rating 6 - Okay. 9 out of 376 reviews
Rating 4 - Poor. 2 out of 376 reviews
Rating 2 - Terrible. 5 out of 376 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Hiroyuki, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place!
Stayed 4 nights in Dec 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely hotel in a great location

A great hotel with professional and friendly staff. We parked close by 30€ per night. Very comfortable beds and high level of cleanliness. They upgraded us, had a bottle of wine left in our room and a complementary glass of wine on arrival which was lovely. We would highly recommend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Holly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, very quiet. Directions if you have a car are very difficult as we’re in the old city and you have to drive on a cobblestone path that says pedestrians only. But there’s an exception for this hotel. Kept feeling like I was going to get in trouble. Íker stayed on the phone with me until I arrived. Couldn’t ask for better service!!
Stayed 3 nights in Dec 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location
Stayed 5 nights in Oct 2024

10/10 Excellent

Bessie

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t have asked for a better experience!
Stayed 3 nights in Nov 2024

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding boutique hotel. Very clean. Location is perfect-- on the edge of old Town, minures from great restaurants. Staff is wonderful. Highly recommend.
Stayed 3 nights in Nov 2024

6/10 Okay

Kana, Dallas

Stayed 3 nights in Oct 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful and friendly.
Stayed 3 nights in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely loved our stay at this hotel. Amazing location, superb staff, one of the best breakfast selections (and quality) we have had anywhere, loved that it’s a la carte and made to order. Room very comfortable with a great shower and nice amenities. We will be back for sure!
Stayed 4 nights in Oct 2024

10/10 Excellent

charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Amazing location in the old town and wonderful service!
Stayed 3 nights in Oct 2024

10/10 Excellent

Michel

Stayed 4 nights in Oct 2024

10/10 Excellent

Geoffrey, BAKESFIELD

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful place to stay in old town!! We were greeted with a drink and description of the city including where to eat and local customs like how to order your food which was very helpful!! Absolutely highly recommend ❤️
Stayed 2 nights in Sep 2024

10/10 Excellent

Rocky, Aliso Viejo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a great view of the bay. The location was right where we wanted to be, next to old town. Super clean and very charming location.
Stayed 3 nights in Sep 2024

10/10 Excellent

JONATHAN

Travelled with partner
Liked: Property conditions & facilities
Excellent Hotel in perfect location between the sea and the old town. Small but with everything that you could need. Friendly and very helpful staff.
Stayed 4 nights in Sep 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to get a quick feel of the area
Stayed 1 night in Sep 2024

10/10 Excellent

Izabella

Liked: Cleanliness, staff & service, property conditions & facilities
The location is perfect. Garage parking is limited, and based on a prior review we reserved early, it was very convenient (valet). The room is nice, but basic, no lotion available. The bed was very hard, like sleeping on a table. I would have stayed again, if not for the bed hardness.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location for the Old Town with it's bars and shops and only a few minutes walk from the fabulous La Concha beach. The staff are super friendly and helpful and nothing is too much trouble. Given it's great location you may get some noise on some nights and the noise level will depend on the location of your room and what floor you are on. Our room on the top floor was spacious with lovely views over the harbour and beyond. The bed was very large and very comfy and the shower in the bathroom was sooo rejuvenating. The room was a bit draughty and the high vaulted window vents are not easily accessible. It would have been nice to have some instructions in the room on how to open/close the vaulted window blinds and how to change the aircon settings. Would we stay here again... Absolutely.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rebecca Storm

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great spot overlooking the bay and next to a buzzy bar. We received such a warm welcome with a glass of wine and explanation of where is best to go for pintxos and a map of the city. The staff were lovely, helpful and professional. We highly recommend this hotel.
Stayed 3 nights in Sep 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel

Lovely hotel. Attentive staff and great location.
Stayed 1 night in Sep 2024

10/10 Excellent

Tom

Stayed 1 night in Aug 2024

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, very clean, we loved the decor and faultless service. They went above and beyond to make us feel welcome from the beginning to the end. Exceptional.
Stayed 1 night in Aug 2024

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with beautiful views of the bay. Walking distance to all things San Sebastián. Beaches, food, mt urguell . Room was small but really well laid out, modern, clean. Staff was friendly and helpful. We had an issue with our balcony door and maintenance fixed it quickly. One of the better hotel stays I’ve had anywhere. It’s on a busy corner and it can get loud, but it wasn’t much of an issue for us. It might be for some.
Stayed 6 nights in Aug 2024