2/10 Hirveä
Justin
Matkusti perheen kanssa, Matkusti pienten lasten kanssa
29.1.2025
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Deceptive Booking Practices & Poor Customer Service – Avoid This Hotel!
I am extremely disappointed with my recent experience at Cambria Pines Lodge. My family has been coming here for 5 years now and have cherished every moment, This hotel disclosed they intentionally remove its listings from Booking and Expedia during November and December because of the Cambria Christmas Light Show, advertising that guests who book directly are guaranteed access to the event. However, in December, they allowed bookings through Expedia at a lower price due to low demand which we took advantage of to earn points
When we arrived, instead of honoring what should have been the same guest benefits, the hotel refused to grant us access to the Christmas Light Show, something that is supposedly included for all staying guests. Instead, they charged us an additional $80 to attend—a hidden fee that was never disclosed at the time of booking.
This is nothing short of a bait-and-switch tactic, misleading customers into thinking they are securing the same benefits, only to gouge them upon arrival. The hotel deliberately manipulated its booking availability to create exclusivity, yet inconsistently allowed third-party bookings without properly informing guests of the restrictions.
This practice is dishonest, unfair, and completely unacceptable for a business that claims to value its customers. If they intend to restrict light show access to direct bookings only, that information needs to be clearly
Justin
Yöpyi 1 yön joulukuussa 2024