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Swissôtel Santa Cruz De La Sierra

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Swissôtel Santa Cruz De La Sierra

Massages
Outdoor pool
Massages
Exterior
City view

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
Canal Isuto, Los Pachio, Barrio 2 De Abril, Santa Cruz
  • Ventura Mall
    17 min walk
  • Santa Cruz Zoo
    3 min drive
  • Las Brisas Shopping Center
    3 min drive
  • Santa Cruz (SRZ-El Trompillo)
    18 min drive

Room options

View all photos for Classic Room, 1 King Bed

Minibar, in-room safe, individually decorated, desk

Classic Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, City View

Minibar, in-room safe, individually decorated, desk

Panoramic Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Minibar, in-room safe, individually decorated, desk

Classic Room, 1 Double Bed

  • 32 sq m
  • Valley view
  • Sleeps 3
  • 1 Double Bed

View all photos for Swiss, Room, 1 King Bed, View

Minibar, in-room safe, individually decorated, desk

Swiss, Room, 1 King Bed, View

  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, View (Rainforest View)

Minibar, in-room safe, individually decorated, desk

Premier Room, 1 King Bed, View (Rainforest View)

  • 32 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Swiss, Room, 1 King Bed, City View

Minibar, in-room safe, individually decorated, desk

Swiss, Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, View (Rainforest View)

Minibar, in-room safe, individually decorated, desk

Panoramic Room, 1 King Bed, View (Rainforest View)

  • 32 sq m
  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, City View

Minibar, in-room safe, individually decorated, desk

Premier Room, 1 King Bed, City View

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity
Marriott Santa Cruz de la Sierra Hotel
Pool
Spa
Parking included
Free WiFi
4.5 out of 5, Wonderful, (165)
The price is €99
for 1 night
5 Dec - 6 Dec
Marriott Santa Cruz de la Sierra Hotel

About this property

Swissôtel Santa Cruz De La Sierra

Luxury hotel with full-service spa and bars/lounges
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness centre and a poolside bar. Housekeeping is available on request.
Swissôtel Santa Cruz De La Sierra offers 138 air-conditioned accommodations with minibars and a safe. This individually decorated accommodation includes desks. Flat-screen televisions come with satellite channels.

Rooms have partially open bathrooms. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
During your stay at Swissôtel Santa Cruz De La Sierra, you'll be within walking distance of Ventura Mall. You'll find features such as free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi
  • The restaurant, poolside bar and 2 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with massages at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym and a sauna
  • Just a 3-minute drive from Santa Cruz Zoo and a few minutes from Ventura Mall
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
Swissôtel Santa Cruz De La Sierra offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 926 square feet (86 square metres) and includes conference space. A fitness centre, spa services, and concierge services are also featured at the luxury Swissôtel Santa Cruz De La Sierra. An airport shuttle (available 24 hours) is available for a fee.

This 4.5-star Santa Cruz hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
Blu Spirits – This rooftop bar serves lunch and dinner.
Elsa – This restaurant specialises in international cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: BOB 110 for adults and BOB 49 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Blu Spirits
  • Elsa

Family friendly

  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • 926 square feet of conference space

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 30 September 2024 to 31 October 2024 (completion date subject to change). The following areas are affected:
  • One of the swimming pools
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: BOB 139.20 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 22 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Bolivia value-added tax (13%). Nonresident travellers who present a valid passport and tourist visa may be exempt from value-added tax (13%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BOB 110 for adults and from BOB 49 for children
  • Airport shuttle fee: BOB 278.40 per vehicle (return, maximum occupancy 3)
  • Pet fee: BOB 139.20 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Swissôtel Santa Cruz De La Sierra offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:30 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Swissotel Santa Cruz La Sierra
Swissôtel Santa Cruz De La Sierra Hotel
Swissôtel Santa Cruz De La Sierra Santa Cruz
Swissôtel Santa Cruz De La Sierra Hotel Santa Cruz
Swissôtel Santa Cruz De La Sierra (Opening October 2020)

Swissôtel Santa Cruz De La Sierra Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 47 out of 66 reviews" "
Rating 8 - Good. 13 out of 66 reviews" "
Rating 6 - Okay. 1 out of 66 reviews" "
Rating 4 - Poor. 5 out of 66 reviews" "
Rating 2 - Terrible. 0 out of 66 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Soon Kyu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend it. Very clean and well maintained hotel and rooms
Stayed 1 night in Aug 2024

8/10 Good

danni

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with a poor ‘gym’
In general, the hotel is very good very comfortable, friendly, good beds, clean, good shower, good TV, Good A/C and in a good location. I wish they have a better ‘gym’ and not only 2 treadmills plus 2 elliptical. No weights at all. They have to do something regarding the gym
Stayed 4 nights in Aug 2024

10/10 Excellent

Roger

Stayed 1 night in Jul 2024

8/10 Good

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Jul 2024

10/10 Excellent

JC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful hotel, the staff were lovely and very attentive.
Stayed 7 nights in May 2024

10/10 Excellent

Michael, Chula Vista

Liked: Cleanliness, amenities, property conditions & facilities
Would highly recommend when visiting Bolivia, hotel was up-to-date, clean and safe. Very good restaurant & staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great to come back here - Swissotel Santa Cruz is my favorite location when going to VVI - great place, good food and an amazing friendly and attentive crew
Stayed 1 night in Jun 2024

10/10 Excellent

MONINDER SINGH MANDEEP SINGH

Stayed 7 nights in Jun 2024

4/10 Poor

michele

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
No nos ayudaron en el request de early chdck in (solo 2 horas antea), al regresar de noche no sabian donde estaban las maletas, el desayuno bastante basico, el señor del check out casi no hablo
Stayed 3 nights in Aug 2023

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023

4/10 Poor

Esteban

Stayed 1 night in May 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Best quality in SCZ. A bit far from the action
Stayed 1 night in May 2023

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel as well as the staff were amazing.
Stayed 1 night in Apr 2023

8/10 Good

Ben

Stayed 2 nights in Apr 2023

8/10 Good

Franklin

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super supwr nice there real good pwoplw the gotel is superr nice!! U really dont need to stay some qhere nicer i enjoyed it they got netflix too
Stayed 1 night in Mar 2023

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Good Times
Great Hotel, calm and peaceful.
Stayed 2 nights in Jan 2023

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean. Close to a nice area for shopping
Stayed 3 nights in May 2022

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is Beautiful and Property is in great shape. Wine selection and Food Menu are very low quality. Not well organized and the quality of the goods are terrible
Stayed 4 nights in May 2022

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel clean and excelente service
Stayed 3 nights in Mar 2022

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees so helpful
Stayed 2 nights in Feb 2022

10/10 Excellent

Gerald, Beaverton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time at this Hotel. It was very clean and the beds are comfortable. The rooms overlooking the forest are worth the upgrade. The staff was very nice and attentive. They honored our Expedia VIP perks and went beyond that to make us happy. The restaurant was awesome. They have many choices on the menu and very good food. Saturday Brunch was phenomenal. Our servers were Richard and David and they really showed they know about customer service. But everyone was nice and they all worked like a team. They had some live music which sounded nice, but it would have been better if it wasn't so loud in the lobby area. We had a hard time hearing the receptionist when we checked out.
Stayed 2 nights in Feb 2022

10/10 Excellent

Mayer

Stayed 1 night in Jan 2022

4/10 Poor

Julio Gabriel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
My vip status reservation explicitly stated perks such as free welcome beverage, late check-out and room upgrade. Only a beverage was provided, though it was terrible. When I enquired about those, they flat out rejected layout check out even though the hotel was far from full, and condescendingly offered lat check out. Lower staff were the kindest and serviced minded employees, those in higher ranks (e.g front desk) were terrible.
Stayed 1 night in Jan 2022