6/10 Okay
Sara
Travelled with family, Travelled with partner
24 Jan 2025
Liked: Cleanliness, staff & service, amenities
Pros:
-location of property and views
-friendly staff
-lots of activities offered
-mezcal tasting was excellent
-spa was amazing
-paddle boarding was wonderful with friendly staff
-snorkeling
-buffet food was always good
-loved the jacuzzi tub on balcony and in room
-staff was attentive with drink service in pools and at swim up bar
-lots of musical activities/shows
-gorgeous beach area
Cons
-Room 2123 was very close to nightly entertainment and very loud between the hours of 8:30pm and 11pm. Also the air conditioner noise was loud as well.
-Drinks were hit or miss. If you got a good bar tender then the drinks were amazing.
-The food at the majority of the restaurants
was average at best. Oceana was the exception along with the desserts from Castaway.
-The beach was beautiful and we loved swimming there, but the sand was very coarse and so hot we got burns on our feet. Take flip flops to wear.
-Many of the activities for the spa were not listed online in detail. When asked if we needed to bring anything for our hydro spa experience we were told no (just a swim suit). Unfortunately, the treatment was outside and we needed sun screen and sun glasses prior to continuing our service for our personal comfort.
-It is very difficult to get a chair at the pool or spa unless you reserve chairs with personal belongings before 8am.
-there was a condom wrapper found under our bed
-no bathroom at beach
-see through shower and bathroom with little privacy in room.
Sara
Stayed 4 nights in Jan 2025