8/10 Hyvä
Deborah T.
26.5.2024
Hyvää: Siisteys
Not a king size bed.
We got a call or email the day we were arriving (literally hours before arrival) that the elevator would be out for the duration of our stay. (We were in this condo for 2 weeks then a few doors down for 5 more weeks so we had a lot of things to carry up). I just got over throat cancer and radiation and my husband has back problems. So it was a major ordeal carrying so many things up by hand. There was no one available to help even though I asked if it was possible and would have been willing to even pay - even though one reason we rented this condo was the elevator! After we finally got our stuff mostly in but left some food things in the car to get as needed….we we’re walking down the steps for what felt like the 100th time only to see 2 people step out of the elevator! I asked them if it had been working all day! Yep! They’d been there for 2 weeks and worked everyday! It was another 2-3 weeks before they actually started work on the elevator! Just in time for it to be truly out of service when it was time for us to leave and have to lug it all down the steps! We’re NOT picky about much if anything and can put up with certain things but there was no excuse for this level of poor inaccurate communication. Not sure where the issue was but when I called to double check with them hours before arrival they just seemed to blame somebody else and then somebody else and then somebody else ad infinitum.
Deborah T.
Yöpyi 13 yötä tammikuussa 2024