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Hotel Umu

3.0 star property

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Photo gallery for Hotel Umu

Reception
Superior Twin Room | In-room safe, desk, free cots/infant beds, free WiFi
Front of property
Balcony
Lobby sitting area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Room service
  • Breakfast included
  • Housekeeping

Explore the area

Map
Avenida Bernardo Santareno, Santarém
  • Convento de São Francisco
    ‪15 min walk‬
  • CNEMA
    ‪4 min drive‬
  • Portas do Sol
    ‪4 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, free cots/infant beds, free WiFi

Standard Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Twin Room

Superior Twin Room | In-room safe, desk, free cots/infant beds, free WiFi

Superior Twin Room

  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Single Room

Superior Single Room | In-room safe, desk, free cots/infant beds, free WiFi

Superior Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | In-room safe, desk, free cots/infant beds, free WiFi

Standard Twin Room, 2 Single Beds

  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

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Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

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  • Pool
  • Breakfast included
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, (116)
The price is €130
for 1 room
includes taxes & fees
31 Mar - 1 Apr
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About this property

Hotel Umu

Hotel in Santarém with full-service spa and free breakfast
A full-service spa, a bar/lounge and massage/treatment rooms are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and a 24-hour front desk.
Hotel Umu offers 67 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open selected days. Guests under 16 years old are not allowed in the spa.

During your stay at Hotel Umu, you'll be within walking distance of Convento de São Francisco. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy drinks at the bar/lounge
  • Treat yourself to facials, body treatments or body scrubs at the spa
  • Services include a concierge, tour or ticket assistance and luggage storage
  • 15 minutes on foot from Convento de São Francisco and a 2-minute drive from Igreja do Seminario
  • Airport shuttle service available for a fee
Hotel Umu offers its guests a full-service spa. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Umu. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Santarém hotel.

Guests are served a free buffet breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends
  • A bar/lounge

Things to do

  • Full-service spa

Family friendly

  • Free cot

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.5 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 20.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Umu Santarem
Umu Santarem
Hotel Umu Hotel
Hotel Umu Santarém
Hotel Umu Hotel Santarém

Hotel Umu Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 53 out of 158 reviews
Rating 8 - Good. 78 out of 158 reviews
Rating 6 - Okay. 16 out of 158 reviews
Rating 4 - Poor. 9 out of 158 reviews
Rating 2 - Terrible. 2 out of 158 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

alzira

Disliked: Property conditions & facilities
The room itself the bathroom bathtub door full of old dirty you can see I don’t know why they can’t they don’t have inspect after cleaning to make sure to expensive never again thank You
Stayed 5 nights in Sep 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.
Stayed 1 night in Apr 2024

8/10 Good

Mick

Stayed 1 night in May 2024

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only this was spa is offsite
Stayed 1 night in Mar 2024

2/10 Terrible

Mars

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

brian

Stayed 1 night in Jan 2023

10/10 Excellent

Carol Brennan

Stayed 1 night in Jan 2023

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Marek

Stayed 1 night in Apr 2022

8/10 Good

Eldo, Dawson City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fine place to stay. It was a little out of the core area of the city and required some hill climbing or a 6€ cab fare into the old town, and a longer ride to the train station. However, this hotel offered a more competitive room price to make up for the less convenient location.
Stayed 2 nights in Dec 2021

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
nice
Stayed 6 nights in Nov 2021

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stop over in Santarem!
It was a lovely hotel, with dining options close by (check out the restaurant XPTO next door -- delicious and friendly). The hotel breakfast was also really nice. The beds were a little stiff and old, but it didn't bother us. The room was very clean and comfortable.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
some improvements needed but overall good
The staff was very helpful, the breakfast was quite diversified and complet, my only dislike is the Windows are not double glass so you hear all noises, the doors have no good insulation so you could listen everything even from other rooms which affected my quality of stay. If this details are improved and the bathroom modernised it has all chances to be a 8+ hotel. Might stay again if needed due to closeness to hospital and due to its budget price.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

M

Stayed 2 nights in Nov 2019

8/10 Good

keith

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Kw
Good for one night but no restaurant.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Staff were excellent - very friendly and helpful. Room was very basic, so I felt overpriced for what it was, and clearly not one of the rooms featured in the listing. Breakfast was average but the coffee was unpleasant. However, a good location for my needs
Stayed 2 nights in Feb 2019

8/10 Good

Don, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking on site. Balcony appreciated. A little out of town but still quite accessible. Supermarket nearby.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not close to the center
Front desk staff were very helpful re restaurants, activities, train schedule. The hotel is not convenient to the historic area of the town, about a half hour walk. It was hard to find initially. Nice room, good service, but not convenient.
Stayed 1 night in Oct 2018

10/10 Excellent

Mariana

Pleasant Stay at Hotel Umu
A cute hotel with everything you need. Within walking distance you can find 3 large supermarkets to buy water, snacks and at Pingo Doce you will find a large lunch selection. The rooms were spacious, and the bed was very comfortable. Love the little desk area next to the window, you can work and enjoy a nice view outside. The breakfast was good, with a variety of fresh fruit, cake, juice, eggs and bread. There was something for everyone. All around we enjoyed our stay at hotel umu.
Stayed 1 night in Aug 2018

6/10 Okay

CHARLES

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated rooms in need of renovation urgently. Excellent staff, friendly e very helpful. Food at the snack bar very good.
Stayed 1 night in May 2018

6/10 Okay

António

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

valquiria

Stayed 1 night in Nov 2024