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MR Hotel

3.5 star property

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Photo gallery for MR Hotel

Lobby
Indoor pool
Dining
Noche Romantica | Premium bedding, minibar, in-room safe, desk
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
  • Hot tub
  • Pool
  • Room service
  • Parking included

Explore the area

Map
Av Pedro De Valdivia 164, Providencia, Santiago, Region Metropolitana, 7500000
  • Costanera Center
    ‪14 min walk‬
  • Medical Center Hospital Worker
    ‪4 min drive‬
  • San Cristobal Hill
    ‪11 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪25 min drive‬

Room options

View all photos for Standard Single Room

Premium bedding, minibar, in-room safe, desk

Standard Single Room

  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Double Room

Premium bedding, minibar, in-room safe, desk

Standard Double Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Single Room

Premium bedding, minibar, in-room safe, desk

Deluxe Single Room

  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 2 Queen Beds

  • 57 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds | Premium bedding, minibar, in-room safe, desk

Standard Double Room, 2 Queen Beds

  • 55 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Standard Triple Room

Standard Triple Room | Premium bedding, minibar, in-room safe, desk

Standard Triple Room

  • Sleeps 4
  • 3 Queen Beds

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room Superior

Premium bedding, minibar, in-room safe, desk

Twin Room Superior

  • Sleeps 3
  • 2 Queen Beds

View all photos for Room Standard

Premium bedding, minibar, in-room safe, desk

Room Standard

  • Sleeps 4
  • 3 Double Beds

View all photos for Single Room Superior

Premium bedding, minibar, in-room safe, desk

Single Room Superior

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior

Premium bedding, minibar, in-room safe, desk

Double Room Superior

  • Sleeps 3
  • 1 King Bed

View all photos for Single Room Standard

Premium bedding, minibar, in-room safe, desk

Single Room Standard

  • Sleeps 2
  • 1 Queen Bed

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Interior detail

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About this property

MR Hotel

Hotel with 3 hot tubs, near Costanera Center
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and a sauna are on-site.
MR Hotel offers 112 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 24-inch plasma televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

3 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at MR Hotel. During your stay, you're just a quick walk from Vivo Panorámico. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool or soak in the 3 hot tubs
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 14 minutes by foot from Costanera Center and a 4-minute drive from Medical Center Hospital Worker
As a guest of MR Hotel, you'll find 3 hot tubs, an indoor pool, a sauna, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A business centre and 8 meeting rooms are available. The business-friendly MR Hotel also features tour/ticket assistance, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Santiago hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:30 AM to 11:00 AM.
On-site venue – restaurant.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 3 hot tubs
  • Gym
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 24-inch plasma TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 12:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
The property's swimming pool and fitness center hours are 7 AM-10:30 PM, Monday through Friday; and 9 AM-10 PM Saturday, Sunday and public holidays.

We should mention

  • Pool access available from 7:30 AM to 10:30 PM
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Neruda
Hotel Neruda Santiago
Neruda Hotel
Neruda Santiago
Neruda Hotel Santiago
Hotel Neruda
MR Hotel Hotel
MR Hotel Santiago

MR Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 155 out of 341 reviews
Rating 8 - Good. 117 out of 341 reviews
Rating 6 - Okay. 36 out of 341 reviews
Rating 4 - Poor. 20 out of 341 reviews
Rating 2 - Terrible. 13 out of 341 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

joao

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Kathleen

Business traveller
Liked: Cleanliness, staff & service, amenities
This hotel has beautiful elements--the wooden floors are very pretty and the lobby area is nice; the breakfast area is nice and it's convenient to have breakfast every morning; beds are decent and the bathroom at this location is small but decent; the room was very attractive looking but furniture had missing cushions and was incredibly old; I stayed here for the gym (MR Express shares the gym with this location)--it is good that it exists but most things are broken; there are 3 weights and the gym doesn't make sense; furniture in the bedroom--aside from the bed--is old with missing cushions; I stayed at MR Express also--it is not as nice looking and there is no carpet on the bedroom floor--however, the bathroom was bigger (easier if you have things to do), the heat actually worked at MR Express (at MR the air conditioner was on all night on a winter night--it was absolutely freezing); breakfasts are equal; they are near each other (about a 12 minutes walk) and the neighborhood is nice--I think I would stay at MR Express in the future since it's more functional and then workout elsewhere (breakfasts are the same--nice that they offer it--but less dramatic at MR Express because there is no turnstyle to get in)--the W Hotel has a very well equipped gym but it's a bit pricey (at least for a day pass)--it's near the MR Express
Stayed 1 night in Jun 2024

2/10 Terrible

ROSTYK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting - Rip Off
I have traveled for the last 45years and this was the worst room I have ever had! I stayed at this hotel a few days before and gave it a glowing review but I now withdraw that! stayed in Room 202, this is not the second floor but 1st floor. Checkin at 2145 Checkout 2200 the following night - paid 2 nights as I traveling at 0100. Room faced the street so had busy Vehicle and Foot Traffic noise for the entire stay so little or no sleep, even had street sweeper rumbling at 0400-0430. Window was 4 meters above the street. No privacy curtain but blackout curtain only. I would swear the carpet was damp. As the management of this hotel allow the use of this room obviously this is 'banditry' at its worst - no chance of me ever staying here again! Be very aware .. rip-off
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Nice
Hotel on arrival very professional and friend reception. great position easy access to public transport, many restaurants and great neighbourhood. room a little dated but just fine really. returning in 3 days
Stayed 3 nights in May 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, room comfort
A great hotel in a prime location.
A very well located hotel in Providencia within walking distance to a metro station as well as shops, amenities and attractions. Area felt safe enough for Santiago and we never had any issues. The hotel looks amazing from the outside as do the internal corridors. Our room was dated but worked well for us. No maintenance issues just older furniture. The shower was great and bathroom felt more modern. The included breakfast was basic but for the price we paid, the breakfast was great. Some staff spoke English which was helpful. Room service was quick and tasty. We enjoyed our stay here and would return.
Stayed 5 nights in Apr 2024

6/10 Okay

Darrell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Quick Stop on Way Home
Okay hotel for the money. Could use a good deep cleaning and maintenance sweep. Helpful staff.
Stayed 3 nights in Apr 2024

8/10 Good

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Santiago
Room 308. The view from my room was of a wall and the access ramp to the garage. The spring mattress on the bed is old and needs replacing. The layout of the rooms, those closest to the avenue, receive all the noise from the entrance hall, the breakfast area and the elevators, with groups of guests arriving and saying good night with laughter. Every night, around 11:00 PM I heard noises like brass (garbage?) being dragged and men talking loudly. The room is spacious, very clean, with an electric kettle and sachets of coffee, teas, sugar and sweetener. The breakfast is very hearty and sufficient. The staff are very professional and extremely friendly. The hotel is in a very good, safe area with plenty of restaurant, snack bar, pizzeria and transport options. Uber works very well in Santiago.
Stayed 4 nights in Apr 2024

10/10 Excellent

Dominic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in a pleasant part of the city. There were plenty of places to eat nearby as well as many shops too. Bus stations as well as the subway were close by allowing easy access to wherever you needed to go.
Stayed 7 nights in Apr 2024

10/10 Excellent

Daniel

Gracious staff and a good location for a very reasonable price.
Stayed 2 nights in Mar 2024

6/10 Okay

James L Y

Travelled with family
Liked: Staff & service, room comfort
Family trip
Need to upgrade the bathroom. No toilet paper holder missing- they just pit the toilet roll on the toilet tank. Only one hook in the bath room to hang just one bath towel. Nothing else. Closet have dirty towel and debris on the floor. yuck mini refrig leaking- stilled 1 week there and kept telling them to fix it. Have to put a towel inside to prevent the leak. Replace a other one still leak but less. Breakfast always the same- not good. Only thing good is location.
Stayed 7 nights in Feb 2024

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

William Horton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location near dining and metro. Quiet hotel with great staff. Only flaw was pool was not heated. Highly recommend this hotel
Stayed 3 nights in Mar 2024

10/10 Excellent

Valerijs

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very very very good hotel. Very good stuff. Brilliant service. In regards cleaning services very good too. Replacing towels whenever you want even replacing soaps as well every day. Breakfast ok. Can be a little improved. A bit more fruit options. Plenty of cakes, coffees, teas, actimels, yogurts.
Stayed 4 nights in Feb 2024

10/10 Excellent

Juan Carlos, Mercedes SUR

Stayed 3 nights in Feb 2024

8/10 Good

Joe

It is an ok hotel. Facility is old and outdated. The location is good and price is very reasonable
Stayed 1 night in Jan 2024

8/10 Good

ARTHUR

Travelled with family
Liked: Amenities
Great location.
Stayed 5 nights in Jan 2024

6/10 Okay

SANDRA E, CAROLINA

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
El personal de recepción no sabe nada de lo que le preguntas ni el guardia de la entrada. Las empleadas de limpieza muy amables. El desayuno
Stayed 5 nights in Dec 2023

10/10 Excellent

Leanne

Liked: Property conditions & facilities, room comfort
Value, Location & Service
The hotel was a little out of the centre but easy to get as it was right on the metro line. Lovely wide tree lined streets & safe area. Staff were very helpful & offered all the information I needed. Breakfast was plentiful & there was a nice pool & Gym. I needed to checkout during the evening to get a flight, as I would miss breakfast the next morning they provided me with a breakfast box. Highly recommend.
Stayed 2 nights in Jan 2024

4/10 Poor

Vijayan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking situation is a nightmare Has very few Amenities. No iron box in the room. Room carpet was dirty. Very run down interiors and corridors. Only reception and dining area are good.
Stayed 5 nights in Dec 2023

10/10 Excellent

Darrell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent value in a great area of Providencia
Stayed 1 night in Oct 2023

10/10 Excellent

Enrique Alejandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff. The hotel is located in a very good area.
Stayed 1 night in Sep 2023

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel & location. One inconsistency though: Expedia lists the hotel as having a Jacuzzi, when in fact it only has a pool.
Stayed 1 night in Sep 2023

10/10 Excellent

k George

Stayed 3 nights in Jun 2023

2/10 Terrible

MICHAEL

Travelled with family
Disliked: Staff & service
Do not stay here!
We checked in late after a long flight, went to shower and discovered the shower leaked from under the shower all over the bathroom floor. When we asked the Hotel to change rooms or repair it, they refused and proceeded to attempt to charge additionally me for children that accompanied me. The rooms are also old and not well kept.
Stayed 2 nights in Apr 2023