See all properties

Mandarin Oriental, Santiago

5.0 star property

Choose dates to view prices

Photo gallery for Mandarin Oriental, Santiago

Panoramic Suite, 1 King Bed | Living area | Flat-screen TV
Executive lounge
Lobby
Premium bedding, down duvets, minibar, in-room safe
Seasonal outdoor pool, pool umbrellas

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Breakfast available
  • Bar
  • Parking included

Explore the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Parque Arauco Mall
    ‪6 min walk‬
  • Costanera Center
    ‪4 min drive‬
  • Clinica Alemana
    ‪4 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed

  • 52 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 2 Queen Beds

  • 52 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Grand Suite, 1 King Bed, Terrace

Premium bedding, down duvets, minibar, in-room safe

Grand Suite, 1 King Bed, Terrace

  • City view
  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

View from room

Deluxe Room, 1 King Bed (View)

  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, down duvets, minibar, in-room safe

Executive Suite

  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed, Terrace

  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premium bedding, down duvets, minibar, in-room safe

Premier Suite

  • 122 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Queen Beds

  • City view
  • 47 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Panoramic Suite, 1 King Bed

Panoramic Suite, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Panoramic Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds

  • City view
  • 52 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Club Room, 2 Single Beds

  • City view
  • 52 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Indoor pool

The Ritz-Carlton, Santiago

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.7 out of 5, Exceptional, (527)
The price is €318
for 1 night
for 1 night
24 Apr - 25 Apr
The Ritz-Carlton, Santiago

About this property

Mandarin Oriental, Santiago

Family fun on the slopes, near Parque Arauco Mall
Skiing and snowboarding are not the only attractions at Mandarin Oriental, Santiago, where you can sip cocktails at the bar/lounge and take advantage of a coffee shop/cafe and a conference centre. Change of towels is available on request
Mandarin Oriental, Santiago offers 310 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mandarin Oriental, Santiago. During your stay, you're just a quick walk from Parque Arauco Mall. Enjoy features like free self-parking, plus 2 restaurants and a poolside bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free self-parking
  • Enjoy Italian cuisine with garden views at Senso, one of the property's 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Within a 15-minute walk of Parque Arauco Mall and KidZania Santiago
  • Local-area and ski shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. A computer station is on site and WiFi is available in public spaces for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Santiago hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Senso – Overlooking the pool and garden, this theme restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Origen – This cocktail bar overlooks the pool and garden. Open daily.
Matsuri – Overlooking the pool and garden, this theme restaurant specialises in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium – On-site lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per night); wired internet (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (16,738 square foot of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 80.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travellers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 45 for adults and from USD 23 for children
  • Fee for in-room wireless Internet: USD 10 per night (rates may vary)
  • Fee for in-room wired Internet: USD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per night (rates may vary)
  • Pet fee: USD 50 per pet, per day plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in September and close in March.
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 569 out of 816 reviews
Rating 8 - Good. 160 out of 816 reviews
Rating 6 - Okay. 52 out of 816 reviews
Rating 4 - Poor. 17 out of 816 reviews
Rating 2 - Terrible. 18 out of 816 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Stayed 1 night in Jan 2025

10/10 Excellent

Kentaro

Stayed 2 nights in Jan 2025

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Service - Only area I would have liked to see better, was the gym. Hi-Tec equipment, but very small and no natural light. Otherwise - outstanding stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quality hotel with many dining options and comfortable rooms. The Mountain Views at sunrise were wonderful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Steven, Palo Alto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Consistently amazing service. Perfect room quality with outstanding view. Luxurious.
Stayed 3 nights in Dec 2024

10/10 Excellent

Hailey

Stayed 1 night in Dec 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience ever!!!
This hotel is the very best hotel I have ever stay at! This is a big compliment as I have stayed on every continent. Absolutely amazing!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Didhiti

Stayed 2 nights in Dec 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on the planet!
Seriously, the best hotel on the planet. I have been to 50 countries, many multiple times. Absolutely the #1! The Christmas decor was incredible. Staff, concierge, cleaners, restaurant, all amazing. Delicious food.
Stayed 3 nights in Dec 2024

10/10 Excellent

Reeta, Pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything 10/10.
Stayed 4 nights in Dec 2024

10/10 Excellent

Alejandro

Stayed 3 nights in Dec 2024

8/10 Good

arturo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

Ernesto

Stayed 1 night in Nov 2024

10/10 Excellent

edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very accommodating. Got room early. Good food. Very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Renata

Stayed 1 night in Dec 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to a Mall.The Breakfast was good AND THE STAFF WAS VERY ATTENTIVE. I DEFINITELY WOULD STAY HERE AGAIN WHEN IN SANTIAGO,CHILE.
Stayed 4 nights in Dec 2024

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool was wonderful
Stayed 1 night in Dec 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Santiago hands down
Stayed 9 nights in Dec 2024

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Afshin

Stayed 2 nights in Nov 2024

8/10 Good

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mandarin Oriental in Santiago in November 2024
The hotel is fabulous and lives up to the 5 star rating. It was absolutely clean, except for some rooms that seem to have doors that need refurbishing. It must be a wing that probably has not been renovated but is visible from the walkway. The restaurants in the facility were excellent, particularly the Matsuri, which offers Japanese/Peruvian fusion. The pool was super cold but the lounging area was pretty comfortable with continuous music that gets to be a little loud occasionally. They should have some heating installed. The view from our room was stunning. It felt like we were smacked right in the middle surrounded by the beautiful Andes mountains 180 degrees. I couldn’t have asked for more. The room was very spacious. It had a step-down from the bed area to a seating area that had a desk.You would not feel cramped at all. Loved it!
Stayed 3 nights in Oct 2024