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Hotel Family

3.0 star property

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Photo gallery for Hotel Family

Exterior
Food and drink
Twin Room, 2 Single Beds | Minibar, desk, free WiFi, bed sheets
Manicures and pedicures
View from property

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Rua 25 de Marco
    ‪3 min drive‬
  • Expo Center North
    ‪9 min drive‬
  • Paulista Avenue
    ‪9 min drive‬
  • São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪38 min drive‬

Room options

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | Minibar, desk, free WiFi, bed sheets

Twin Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room

Triple Room | Minibar, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room

Double Room | Minibar, desk, free WiFi, bed sheets

Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Minibar, desk, free WiFi, bed sheets

Double Room Single Use

  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

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includes taxes & fees
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About this property

Hotel Family

Central hotel connected to a shopping centre in São Paulo with a 24-hour front desk
Along with a restaurant, this smoke-free hotel has a snack bar/deli and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a hair salon and a TV in a common area are on-site.
Hotel Family offers 223 air-conditioned accommodations with minibars and a hairdryer. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

With your stay at Hotel Family, you're connected to a shopping centre and just a quick walk from Shopping 25 Bras Mall. Features include free WiFi in public areas, plus a restaurant and a snack bar/deli.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast offered for a fee
  • Amenities include laundry facilities, a lift and TV in a common area
  • Just a 3-minute drive from Rua 25 de Marco and 5 minutes from Sala São Paulo Concert Hall
There's a restaurant on site, as well as a snack bar/deli. Public spaces have free WiFi. Hotel Family also features laundry facilities, a hair salon, and shopping on site.

This 3-star São Paulo hotel is smoke free.

Guests can enjoy buffet breakfast for a fee.
Hotel Family has a restaurant serving breakfast and lunch.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee: BRL 34.99 per person
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hotel Family Paulista

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 34.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Hotel Family Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 191 out of 533 reviews
Rating 8 - Good. 122 out of 533 reviews
Rating 6 - Okay. 108 out of 533 reviews
Rating 4 - Poor. 61 out of 533 reviews
Rating 2 - Terrible. 51 out of 533 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Silvio

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Luana Moraes

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

8/10 Good

Marcus Roberto

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Razoável porém bem localizado
Camas com estrutura em MDF bastante estragadas, colchão desnivelado em uma das camas; ar condicionado operando parcialmente; frigobar não gelava a contento; banheiro limpo e com ammenities disponíveis (creme dental, shampoo, sabonete, escova descartável); ótima localização pra quem está fazendo compras, porém rua muito movimentada com difícil acesso de carros, Uber (não entra); necessidade de deslocamento com malas, mercadoria para Largo da Concórdia pra quem deseja retorno ao aeroporto.
Stayed 2 nights in Dec 2024

10/10 Excellent

Eder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Estadia tranquila, bem simples.
Stayed 1 night in Dec 2024

10/10 Excellent

Vanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Razoável
Razoável mais faltou manutenção nos quartos a central Tava vazando muito e a descarga do banheiro não estava funcionando.
Stayed 1 night in Dec 2024

10/10 Excellent

rubya mara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito bom, atendeu minha necessidade. Café da manhã top
Stayed 1 night in Dec 2024

10/10 Excellent

José

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Fabiana

Stayed 1 night in Nov 2024

10/10 Excellent

Marcelo

Stayed 2 nights in Nov 2024

8/10 Good

CELSO SOKUZO

Disliked: Cleanliness
Bom
Local ótimo para vendedores comprar produtos barato, mas para outra tipo de atividades não é aconselhavel pois as ruas, calçadas são todos lotados, mas dando para caminhar.
Stayed 3 nights in Nov 2024

8/10 Good

ANA MARIA

Liked: Staff & service
Custo benefício!
O hotel fica bem localizado para as compras. Agora o quarto que fiquei o ar não funcionou, a tv perdia a voz o rapaz da manutenção foi duas vezes consertar. E o café da manhã é bem simples.
Stayed 2 nights in Nov 2024

10/10 Excellent

Viviane Regina

Stayed 2 nights in Nov 2024

10/10 Excellent

Evellin

Stayed 1 night in Nov 2024

2/10 Terrible

Eduarda

Stayed 1 night in Nov 2024

10/10 Excellent

Eliane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No que necessitamos foi correspondido, embora faltou um pouco de tranquilidade, pois outros hospedes não respeitaram a privacidade na madrugada.
Stayed 2 nights in Nov 2024

2/10 Terrible

Leonardo

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito sujo
Pessimo, sujo, não reconendo, nem retorno
Stayed 2 nights in Nov 2024

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Irene

Business traveller
Liked: Staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

Ali

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Excelente localização, ótimo para trabalhar.
Stayed 1 night in Oct 2024

10/10 Excellent

Odilene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Paulo Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Luciano

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024