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Quality Inn & Suites Sevierville - Pigeon Forge

2.5 star property

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Photo gallery for Quality Inn & Suites Sevierville - Pigeon Forge

Indoor spa tub
Exterior
Room, 1 King Bed, Non Smoking, Hot Tub | Desk, laptop workspace, free cots/infant beds, free WiFi
Bar (on property)
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Pet-friendly
  • Laundry
  • 24/7 front desk

Explore the area

Map
860 Winfield Dunn Pkwy, Sevierville, TN, 37876
  • Soaky Mountain Waterpark
    ‪17 min walk‬
  • Wilderness at the Smokies
    ‪17 min walk‬
  • Sevierville Convention Center
    ‪18 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Room, 2 Queen Beds, Accessible, Non Smoking | Desk, laptop workspace, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, Non Smoking, Balcony

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, Non Smoking, Balcony

  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, Non Smoking

Suite, Non Smoking | Desk, laptop workspace, free cots/infant beds, free WiFi

Suite, Non Smoking

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Non Smoking

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, Non Smoking

  • 42 sq m
  • Sleeps 6
  • 3 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Hot Tub

Room, 1 King Bed, Non Smoking, Hot Tub | Desk, laptop workspace, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Hot Tub

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, free cots/infant beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn & Suites Sevierville - Pigeon Forge

Hotel with free breakfast, near Wilderness at the Smokies
Access to hot tub, coffee/tea in a common area and a seasonal outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, laundry facilities and a 24-hour front desk.
Quality Inn & Suites Sevierville - Pigeon Forge offers 93 air-conditioned accommodations, with coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

A children's pool, a seasonal outdoor pool and Access to hot tub are on site.
Our customers tell us that they can't get enough of the free breakfast at Quality Inn & Suites Sevierville - Pigeon Forge. During your stay, you'll be within walking distance of Soaky Mountain Waterpark. Features include free WiFi in public areas and free self-parking, plus 1 hot tub.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a gift shop and laundry facilities
  • Guests have great things to say about the size of the guestrooms and the helpful staff
  • Just a 2-minute drive from Soaky Mountain Waterpark and a few minutes from Wilderness at the Smokies
  • Dogs welcome for a fee (restrictions apply)
Quality Inn & Suites Sevierville - Pigeon Forge offers its guests a seasonal outdoor pool, Access to hot tub, and a children's pool. WiFi is free in public spaces. Free breakfast is available. Quality Inn & Suites Sevierville - Pigeon Forge also features gift shops/newsstands, coffee/tea in common area, and complimentary newspapers in the lobby. Self parking is free.

This Sevierville hotel is smoke free.

Guests are served a free buffet breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night, plus a deposit of USD 250 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in May and close in August.
  • Pool access available from 10 AM to 11 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Quality Inn River
Quality Inn River Suites
Quality Inn River Suites Sevierville
Quality River Suites
Quality River Suites Sevierville
River Suites
Quality Inn & Suites River Hotel Sevierville
Quality Inn And Suites River Suites
Quality Inn & Suites Sevierville - Pigeon Forge Hotel
Quality Inn & Suites Sevierville - Pigeon Forge Sevierville

Quality Inn & Suites Sevierville - Pigeon Forge Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 326 out of 1001 reviews
Rating 8 - Good. 269 out of 1001 reviews
Rating 6 - Okay. 178 out of 1001 reviews
Rating 4 - Poor. 98 out of 1001 reviews
Rating 2 - Terrible. 130 out of 1001 reviews

7.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Bay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 3 nights in Jan 2025

8/10 Good

Lillian

Stayed 3 nights in Jan 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good. Beds were very comfortable. Clean rooms. 2 TV sets and a little living room. So you could both watch what you wanted. Great for an overnight stay or a week long stay. Will go back again. Very nice.
Stayed 1 night in Jan 2025

6/10 Okay

Brithany

Stayed 1 night in Jan 2025

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Bobbi

Travelled with family
Disliked: Cleanliness, staff & service, room comfort

Hopefully, we won't have to stay here again

We were in town for a national volleyball club tournament at the Sevierville Convention Center which was 3 minutes away. The hotel's location was great however the condition and cleanliness of the hotel and hotel rooms were disappointing, especially for what we paid. I would have expected this if it were less expensive than the other area hotels, but it was not. The sheets on the beds were stained, one of the comforters had blood on it, the shower and sink were just not clean, and the floors were beyond gross. Our hotel room phone and safe did not work and was not fixed during our stay. I told someone about the safe once and the phone twice but it was never fixed. It was a bit of an inconvenience to have to call the direct line to get the front office, I would get sent to the call center that is not at the hotel if I was left on hold too long. On the last day of our 4-day/3 night stay the elevator didn't work so I had to make 3 trips up and down from the 3rd floor in 11-degree weather (this wasn't fun). The hotel has the potential to be so nice...they need to clean it up a bit. The indoor pool and hot tub were a plus for the girls and their teammates and the breakfast each morning was good..the dining area was very clean and sanitary. If they cleaned their rooms the way they do the dining area this place would be a B+, A- hotel. I will say that all of the staff were very nice and respectful.
Stayed 3 nights in Jan 2025

2/10 Terrible

Ammata, Burlington

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an extremely disappointing stay at this hotel. From the moment we arrived, it was clear cleanliness and safety were not a priority. The front desk attendant was coughing while checking us in and did not cover her mouth, which was very concerning. The room was unacceptable. It was dirty, with a hole in the bathroom ceiling, and the faucet was loose, causing extra water to run off the handle. The back sliding glass door wouldn't lock, making us feel unsafe. The fold-out couch had a stain on it, and the bed sheets had stretches and tears. The outdated furniture and dirty carpet only added to the poor impression. Our room was located near the indoor pool and jacuzzi, which made it hot and humid. Worse, there was a strong chlorine odor that was overwhelming every time we opened the door. We decided to leave the hotel and chalk up our losses. It was a horrible experience, and I cannot recommend this place to anyone. Avoid staying here if you value cleanliness, safety, and comfort.
Stayed 2 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Ok for the price- could use better cleaning

First timers in this area. We wanted to be a littler further from the main city this time since it was a quick trip. It was highly affordable, yet, that I’m not sure it was reflected with the conditions. Staff was friendly and simple check in. Room was dirty-ish as far as a through cleaning. The pull out bed had crumbs on it. Didn’t use. Noticed some old cheese puffs down there too. :/ Sink was clogged up and had stuff coming out of it. :/ Bathroom had mold spots on ceiling and the curtain. Main tv in bedroom was broken. I notified them but they just took a “note.” :/ Thankfully we didn’t stay in there often but I didn’t really feel clean during my stay. Otherwise i would say it was a basic stay for a budget. The indoor pool and hot tub wasn’t bad but only if it isn’t crowded.
Stayed 3 nights in Jan 2025

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 2 nights in Jan 2025

10/10 Excellent

Adrianna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Lower price lower quality

We have been staying here periodically for years. Its quality has been falling for some time, especially more recently. Staff seemed disinterested. Housekeeping is not great, the breakfast was a shadow of what it once was, the bed broken down and soft, and things line inoperable ice machines are now the norm. It does not appear that any capital is being invested to maintain or upgrade the facility. The room had a balcony but it overlooks a large very near auto dealership. On checkout the desk clerk was coughing continually and making no effort to cover her cough raising concerns regarding communicable winter respiratory illnesses. It is less expensive than other hotel/motel choices in the area and you get what you pay for.
Stayed 1 night in Jan 2025

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

MERCEDES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Late check in.

Booked room online due to late arrival from trip. Checked in at 12 midnight. Gary the night manager was very cordial and accommodating. Room was very clean, bed was comfortable. Bathroom was clean and had plenty of clean white new towels and plenty of toiletries. Room had coffee maker and supplies. Breakfast was plentiful with cold and hot selections including waffles, sausage, eggs, biscuits. Lots of breakfast choices. Fresh fruit and yogurt. I would recommend to anyone traveling to this area.
Stayed 1 night in Jan 2025

6/10 Okay

Ivan

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom mirror was dirty and the balcony door hasn't been cleaned in awhile.When the did clean our room all they did was change the trash can . Almost ran out of toilet paper.
Stayed 3 nights in Jan 2025

4/10 Poor

Mark

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Halis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mario

Stayed 4 nights in Dec 2024

10/10 Excellent

Crystal

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Sherry

Stayed 3 nights in Dec 2024

8/10 Good

Anand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one
Stayed 1 night in Dec 2024

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024