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Best Western Shaftesbury The Royal Chase Hotel

3.0 star property

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Photo gallery for Best Western Shaftesbury The Royal Chase Hotel

Indoor pool
Property grounds
British cuisine
Fireplace
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Bar
  • Room service
  • Breakfast available
  • Housekeeping

Explore the area

Map
Royal Chase Roundabout, Shaftesbury, England, SP7 8DB
  • Gold Hill Museum
    ‪16 min walk‬
  • Shaftesbury Abbey Museum and Garden
    ‪18 min walk‬
  • Longleat Safari and Adventure Park
    ‪31 min drive‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪57 min drive‬

Room options

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Comfort Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Family Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Comfort Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking | Premium bedding, desk, laptop workspace, iron/ironing board

Comfort Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Single Bed

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About this property

Best Western Shaftesbury The Royal Chase Hotel

Hotel in Shaftesbury with sauna and 24-hour front desk
Along with an indoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, 24-hour room service and conference space.
Best Western Shaftesbury The Royal Chase Hotel offers 32 accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include baths or showers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.
Our customers tell us that they can't get enough of the helpful staff at Best Western Shaftesbury The Royal Chase Hotel. During your stay, you'll be within walking distance of Cranborne Chase and the West Wiltshire Downs. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Byzant
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Amenities include a front desk safe, 6 meeting rooms and conference space
  • On-site recreation includes a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes on foot from Cranborne Chase and the West Wiltshire Downs and a 2-minute drive from Gold Hill Museum
Best Western Shaftesbury The Royal Chase Hotel offers its guests an indoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 3875 square feet (360 square metres) and includes conference space. A library, a terrace, and a garden are also featured at the business-friendly Best Western Shaftesbury The Royal Chase Hotel. Self parking is free.

This 3-star Shaftesbury hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.
Byzant – This restaurant specialises in British cuisine and only serves dinner.
24-hour room service is available.

Languages

English, French, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: GBP 13.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Byzant

Things to do

  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 3,875 square feet of conference space
  • 6 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed: New Year's Eve and New Year's Day.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 13.50 per person
  • Pool fee: GBP 5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 9:30 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Royal Chase Hotel Shaftesbury
Shaftesbury The Royal Chase
Best Western Royal Chase Shaftesbury
Best Western Shaftesbury The Royal Chase Hotel Hotel
Best Western Shaftesbury
BEST WESTERN The Royal Chase Hotel Shaftesbury, Dorset
Best Western Shaftesbury The Royal Chase Hotel Shaftesbury
Best Western Shaftesbury The Royal Chase Hotel Hotel Shaftesbury

Best Western Shaftesbury The Royal Chase Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 153 out of 450 reviews
Rating 8 - Good. 185 out of 450 reviews
Rating 6 - Okay. 71 out of 450 reviews
Rating 4 - Poor. 29 out of 450 reviews
Rating 2 - Terrible. 12 out of 450 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Stayed 2 nights in Dec 2024

8/10 Good

Margaret

Pleasant staff. Room warm. Bed comfortable and clean. Furnishings very tired and dated.
Stayed 1 night in Dec 2024

8/10 Good

Roger

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Dec 2024

6/10 Okay

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It's a beautiful hotel but it just felt a little underwhelming.
Stayed 1 night in Nov 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed that there was a charge for pool and sauna each day - we didn’t use it
Stayed 2 nights in Nov 2024

6/10 Okay

Robert

Stayed 2 nights in Oct 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was no lift
Stayed 1 night in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel, with good parking and friendly staff. Breakfast is great and the benefit of the swimming pool was great.
Stayed 1 night in Oct 2024

6/10 Okay

Grant

Business traveller
Liked: Cleanliness, room comfort
The hotel was a little tired but clean, comfy bed and good shower so key point were catered for. Also a good selection and quality breakfast The hotel desperately needs some illumination outside, it looks closed from the main road and the inroad and carparks are not lit at all, it must loose trade because of this if it wasn't for the satnav I would of passed it several times before seeing it.
Stayed 1 night in Oct 2024

10/10 Excellent

ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Peter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Food revice very very slow. Smell from the drain unique. 'Exploding' hot tap unique
Stayed 2 nights in Oct 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
I found the Hotel to have very friendly, helpful staff and I thought the room was good value for money.
Stayed 1 night in Oct 2024

6/10 Okay

Darren

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Pool closed and not even informed about this.
Stayed 1 night in Oct 2024

6/10 Okay

Mr D Glenister

Travelled with family
Disliked: Room comfort
Great location
The hotel was in a great location for our needs. The downside was we stayed in room 24 and it smelt awful as we were only there for 2 nights we put up with it. My mother in laws room was fine. I did let reception know. Bar service was slow at time. Food was great especially the breakfast. All.the staff work hard and are friendly.
Stayed 2 nights in Oct 2024

6/10 Okay

shelagh

Liked: Cleanliness, staff & service
Big rooms comfy bed tired bathroom . Friendly staff good location
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant stay at The Royal Chase Hotel Shaftesbury which was ideal for meeting up with family and friends in the area. All the staff were very obliging and helpful and we made good use of the swimming pool. Many thanks again.
Stayed 3 nights in Sep 2024

4/10 Poor

Martha

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly pool was out of action . Staff were very friendly and helpful. Room was clean and comfortable. We had difficulty getting the shower to run hot but this was solved by running the bat hot tap for a while.
Stayed 1 night in Sep 2024

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine - comfortable beds (2 singles - 'comfort room'), everything worked, good-sized bathroom. Prefer if different coffee brand used, as Nescafe are unethical (political activities, anti-social finance, likely use of tax avoidance strategies, animal testing, animal rights abuses, a poor approach to climate change and more). My wife's particular concern with them is that they contribute to the unnecessary death and suffering of infants around the world by aggressively marketing baby foods in breach of international marketing standards. Restaurant used for evening meal - good quality and generous portions - and for breakfast. Full Breakfast was '1 of each' - would have quite liked >1 mushroom, egg, bacon etc (perhaps I should have been bold and asked), but it did also include all the continental options too so overall still decent value for full breakfast. Swimming pool was reasonable size and a nice addition (a jacuzzi would have been even better!), but not keen on the very small changing-room, with the urinal just round the corner from the very small square section with bench and shower The spray from the shower and water flow to plug was encroaching on the bench area. Also walls were grey concrete looking - seemed like they needed to have some paint or tiles on to vastly improve the look. Overall, though, recommend the hotel for a good value Sun to Mon stay-over as we explored Shaftesbury and wider area.
Stayed 1 night in Aug 2024

8/10 Good

Jan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Colin

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Quiet country hotel in Shaftesbury
Parking is easy although I recommend not parking near the trees/hedge as the car was covered in sap and debris in the morning. The lovely looking swimming pool which helped us choose this hotel was closed for maintenance every time we wanted to use it. Breakfasts were good. A little overpriced for the tired looking room.
Stayed 2 nights in Aug 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Basically hotel ok staff excellent. Shame no fridge or air con.
Stayed 3 nights in Aug 2024