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JW Marriott Hotel Shenzhen

5.0 star property

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Photo gallery for JW Marriott Hotel Shenzhen

Outdoor pool, open 7:00 AM to 10 PM, pool umbrellas, pool loungers
Executive Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk
Executive lounge
Lobby lounge
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Gym

Explore the area

Map
6005 Shennan Boulevard, Futian District, Shenzhen, Guangdong, 518000
  • Coco Park Shopping Center
    ‪5 min drive‬
  • Splendid China Folk Village
    ‪8 min drive‬
  • Window of the World
    ‪8 min drive‬
  • Hong Kong (HKG-Hong Kong Intl.)
    ‪55 min drive‬

Room options

View all photos for Executive Room, 2 Double Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Double Beds

  • 48 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds

Studio Suite, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Studio Suite, 2 Double Beds

  • 60 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Exterior

Deluxe Room, 2 Double Beds, Non Smoking

  • 43 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 48 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Exterior

Deluxe Room, 1 King Bed, Non Smoking

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed

  • 100 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, City View

Executive Suite, 1 King Bed, Non Smoking, City View | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking, City View

  • 80 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Golf View

Exterior

Studio Suite, 1 King Bed, Golf View

  • 60 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Futian Shangri-La Shenzhen

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (687)
The price is €120
for 1 room
includes taxes & fees
4 Apr - 5 Apr
Futian Shangri-La Shenzhen

About this property

JW Marriott Hotel Shenzhen

Luxury hotel with 2 restaurants and full-service spa
2 restaurants, a full-service spa and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site. Housekeeping is available on request.
JW Marriott Hotel Shenzhen offers 402 accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 42-inch Smart televisions come with cable channels. Fridges and coffee/tea makers are provided. Bathrooms include bathrobes, slippers, hairdryers and children's dressing gowns.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Children aged under 13 years old are not allowed in the swimming pool without adult supervision. Guests aged under 13 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Spa by JW has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at JW Marriott Hotel Shenzhen. During your stay, you're just a quick walk from Shenzhen Golf Club. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Enjoy Asian cuisine while dining at Cafe Chinois 万豪西餐厅
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, body wraps or body scrubs at Spa by JW
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 8 minutes by car from Splendid China Folk Village and 8 minutes from Happy Valley
JW Marriott Hotel Shenzhen offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre, 9 meeting rooms, and limo/town car service are available. A sauna, spa services, and a terrace are also featured at the luxury JW Marriott Hotel Shenzhen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Shenzhen hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Cafe Chinois 万豪西餐厅 – This restaurant specialises in Asian cuisine and serves breakfast, lunch and dinner. Reservations are required.
Man Ho 万豪中餐厅 – This restaurant specialises in dim sum and serves lunch and dinner. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 for adults and CNY 118 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Cafe Chinois 万豪西餐厅
  • Man Ho 万豪中餐厅

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Grab bar near toilet
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's robes
  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 November to 31 March:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Hotel Shenzhen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 for adults and from CNY 118 for children
  • A late check-out fee will be charged
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.

We should mention

  • The seasonal pool will open on 01 April and close on 30 November.
  • Pool access available from 7:00 AM to 10 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

JW Marriott Hotel Shenzhen
JW Marriott Shenzhen
JW Shenzhen
Marriott Hotel Shenzhen
Jw Marriott Shenzhen Shenzhen
JW Marriott Hotel Shenzhen Hotel
JW Marriott Hotel Shenzhen Shenzhen
JW Marriott Hotel Shenzhen Hotel Shenzhen

JW Marriott Hotel Shenzhen Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 223 out of 423 reviews
Rating 8 - Good. 131 out of 423 reviews
Rating 6 - Okay. 45 out of 423 reviews
Rating 4 - Poor. 13 out of 423 reviews
Rating 2 - Terrible. 11 out of 423 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dinesh

Very good
Stayed 2 nights in Oct 2024

10/10 Excellent

Suk Man

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and thoughtful throughout our stay!
Stayed 1 night in Oct 2024

10/10 Excellent

Zhian

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Wyndham Ming Hym

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great at this hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Pui Chun

Stayed 1 night in Jul 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Zhouzhou

Stayed 3 nights in Jul 2024

10/10 Excellent

Yang, Thousand Oaks

Stayed 1 night in Jul 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Wen See Adele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Ning, Chicago

Disliked: Staff & service
Checking in is really slow.
Stayed 1 night in Jun 2024

4/10 Poor

Kwok Tsz

Stayed 1 night in May 2024

10/10 Excellent

Eric

Stayed 1 night in May 2024

8/10 Good

Alan

Liked: Staff & service
The lobby design is so old
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

6/10 Okay

sin kwan

Liked: Property conditions & facilities, room comfort
Ms Yau
The services is not good enough , I used a lot of time to wait check in. Actually my check in time should be 2pm, I arrived on 3:30pm but I was waiting the room checking 1 hour, then I arrived in my room is 4:30pm What wrong with your hotel problem? Horrible experience.
Stayed 1 night in Jan 2024

10/10 Excellent

MAYBELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful short stay!
wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.
Stayed 1 night in Dec 2023

8/10 Good

CHRISTINE

Liked: Cleanliness, property conditions & facilities

10/10 Excellent

Camila

Stayed 4 nights in Dec 2023

10/10 Excellent

Chak Lam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in was super efficient! Very friendly front desk staff!
Stayed 1 night in Oct 2023

10/10 Excellent

Zhigang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, well maintained, very friendly staff, everything perfect
Stayed 1 night in Jul 2023

10/10 Excellent

Min

Stayed 2 nights in Apr 2023

8/10 Good

YUSUKE, London

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The room was good but majority of the staff was not good at English.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Okay hotel but not up to par
Not up to par with the 5 star and price. Overall it’s an okay hotel to stay at, but on the older side, coffee machine was not provided in room. Service was mediocre. 2 people stayed in the room, but only 1 pair of slippers were provided,etc. Room is dated and some furniture have obvious scratch and chip on it. Location is good. Breakfast is on the simple side, nothing special. Would expect more with the price paid and as a JW standard, need some upgrade for sure.
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Excellent business hotel
Excellent business hotel. The rooms are lovely the restaurants and bar area could be better but overall it’s an excellent business hotel
Stayed 2 nights in Nov 2021