8/10 Good
Ritesh
29 May 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ritesh
Stayed 3 nights in May 2025
XCELSIOR HOTEL AND SPA
4.0 star property
Choose dates to view prices
Photo gallery for XCELSIOR HOTEL AND SPA
Reviews
6.06.0 out of 10
Popular amenities
- Breakfast included
- Spa
- Parking included
- Free Wi-Fi
- Air-conditioning
- Business services
Explore the area
48 Keating Rd Police Bazar, Shillong, ML, 793001
- Wards LakePlace, Wards Lake3 min walk
- India Orchidarium and Botanical GardenPlace, India Orchidarium and Botanical Garden5 min walk
- Jawaharlal Nehru StadiumPlace, Jawaharlal Nehru Stadium1 min drive
- Shillong (SHL)Airport, Shillong (SHL)29 min drive
Room options
View all photos for Luxury Suite, Hill View
Luxury Suite, Hill View
- 51 sq m
- 1 bedroom
- Hill view
- Sleeps 3
- 1 Queen Bed and 1 Single Sofa Bed
View all photos for Deluxe Double Room
Deluxe Double Room
- 20 sq m
- Sleeps 2
- 1 Queen Bed
View all photos for Comfort Double Room
Comfort Double Room
- Sleeps 2
- 1 Queen Bed
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About this property
XCELSIOR HOTEL AND SPA
Hotel in Shillong with full-service spa and free breakfast
This hotel features a full-service spa, spa services and 24-hour room service. Free weekday breakfast and free valet parking are also provided. Additionally, a business centre, conference space and dry cleaning are on-site. Change of towels is available on request
XCELSIOR HOTEL AND SPA offers 20 accommodations with free minibar items and a safe. 50-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Body Spa. Services include facials, body scrubs and body treatments. The spa is open daily.
During your stay at XCELSIOR HOTEL AND SPA , you're just a quick walk from India Orchidarium and Botanical Garden. Features include free breakfast and free valet parking, plus a full-service spa.
- Free full breakfast served on weekdays
- Free WiFi
- Free valet parking and self-parking
- Indulge with facials, body scrubs or body treatments at Body Spa
- Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
- Within a 10-minute walk of India Orchidarium and Botanical Garden and Wards Lake
XCELSIOR HOTEL AND SPA offers its guests a full-service spa. A business centre and meeting rooms are available. Free breakfast is served on weekdays. Event space at this hotel measures 1000 square feet (93 square metres) and includes conference space. Spa services, tour/ticket assistance, and laundry facilities are also featured at XCELSIOR HOTEL AND SPA . Self parking and valet parking are free.
Guests are served a free full breakfast on weekdays from 7:30 AM to 10:00 AM.
Late-night fare is available from 24-hour room service.
Property amenities
Internet
- Available in all rooms: Free WiFi
Parking and transport
- Free self parking on site
- Free valet parking on site
Food and drink
- Free full breakfast available on weekdays 7:30 AM to 10:00 AM
Things to do
- Full-service spa
Family friendly
- High chair
- Laundry facilities
- Soundproofed rooms
Conveniences
- 24-hour front desk
- ATM
- Laundry facilities
- Lockers
- Luggage storage
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Dry cleaning/laundry service
- Housekeeping (daily)
- Tour and ticket assistance
Business services
- 1,000 square feet of conference space
- Business centre
- Meeting rooms
Full-service spa
- Body scrubs
- Facials
- Spa open daily
Accessibility
- No lift
More
- Banquet hall
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Dressing gowns
- Free toiletries
- Private bathroom
- Shampoo
- Slippers
- Soap
- Toilet paper
- Towels provided
Entertainment
- 50-inch smart TV with digital channels
- Netflix
- Streaming services
Food and drink
- 24-hour room service
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Free stocked minibar
- Meal delivery service
- Restaurant dining guides
More
- Air conditioning (climate-controlled)
- Electrical adapters
- Free daily newspapers
- Phone
- Safe
- Soundproofed rooms
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: anytime
Check-out
Check-out before 11:30 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
- No pets allowed
Children and extra beds
- Children are welcome.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Payment types at the property
Important information
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
Property is also known as
XCELSIOR HOTEL AND SPA Hotel
XCELSIOR HOTEL AND SPA Shillong
XCELSIOR HOTEL AND SPA Hotel Shillong
XCELSIOR HOTEL AND SPA Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 1 out of 2 reviews
8 - Good
1
Rating 6 - Okay. 0 out of 2 reviews
6 - Okay
0
Rating 4 - Poor. 1 out of 2 reviews
4 - Poor
1
Rating 2 - Terrible. 0 out of 2 reviews
2 - Terrible
0
7.0/10
Cleanliness
6.0/10
Staff & service
9.0/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
4/10 Poor
Uto
16 Nov 2024
Liked: Property conditions & facilities
Disliked: Staff & service
Room was nice, but service was terrible
Uto
Stayed 1 night in Nov 2024