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Holiday Inn Express Hotel & Suites Brockville by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Brockville by IHG

Free daily on-the-go breakfast
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
7815 Kent Blvd, Brockville, ON, K6V6N7
  • 1000 Islands Mall
    ‪13 min walk‬
  • Brockville Arts Centre
    ‪3 min drive‬
  • Brockville Court House
    ‪4 min drive‬
  • Ogdensburg, NY (OGS-Ogdensburg Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed

  • 27 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Jetted Tub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, Multiple Beds

Desk, iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Desk, iron/ironing board, free WiFi, bed sheets

Suite, Multiple Beds

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed with Sofa bed

  • 28 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

Hampton Inn by Hilton Brockville

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, (866)
The price is €117
for 1 room
includes taxes & fees
6 Apr - 7 Apr
Hampton Inn by Hilton Brockville

About this property

Holiday Inn Express Hotel & Suites Brockville by IHG

Hotel with free breakfast, near 1000 Islands Mall
An indoor pool, a 24-hour fitness centre and a 24-hour business centre are available at this hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a business centre and a meeting room.
Holiday Inn Express Hotel & Suites Brockville by IHG offers 80 air-conditioned accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Brockville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Holiday Inn Express Hotel & Suites Brockville by IHG gets high marks from our customers. During your stay, you're just a quick walk from Brockville Convention Centre. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free on-the-go breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • 13 minutes by foot from 1000 Islands Mall and a 3-minute drive from Brockville Arts Centre
Holiday Inn Express Hotel & Suites Brockville by IHG offers its guests an indoor pool and a 24-hour fitness centre. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. A vending machine, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Brockville by IHG. Self parking is free.
Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 19

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 300.00

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Brockville
Holiday Inn Express Hotel Brockville
Holiday Inn Express Hotel & Suites Brockville Ontario
Holiday Inn Express Hotel And Suites Brockville
Holiday Inn Express Hotel & Suites Brockville Ontario
Holiday Inn Express Hotel Suites Brockville
Inn Express Brockville

Holiday Inn Express Hotel & Suites Brockville by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 522 out of 1002 reviews
Rating 8 - Good. 325 out of 1002 reviews
Rating 6 - Okay. 83 out of 1002 reviews
Rating 4 - Poor. 51 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Syrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast, great staff, great room. Thank you
Stayed 2 nights in Dec 2024

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and as far as hotel breakfast, this was probably one of the better ones we’ve had.
Stayed 1 night in Dec 2024

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Nhon

Service
Stayed 1 night in Dec 2024

8/10 Good

Ragu

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Kayla, Belleville

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay, would visit again!
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
Stay was good. Our first room, there were a couple of issues but they gave us another room that was much better. Very friendly, great customer service. Breakfast was good. Staff were great.
Stayed 2 nights in Nov 2024

6/10 Okay

steven wade

Liked: Cleanliness, property conditions & facilities
This property needs technological upgrades such as USB charging capabilities
Stayed 1 night in Nov 2024

6/10 Okay

Donald

Stayed 1 night in Nov 2024

10/10 Excellent

Cornelius

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating. The breakfast was substantial and all included.
Stayed 1 night in Nov 2024

8/10 Good

kevin

Liked: Cleanliness, staff & service
Hotel was clean, service was good, staff were freindly and helpful
Stayed 2 nights in Nov 2024

10/10 Excellent

Adeel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good near 401
Stayed 1 night in Nov 2024

10/10 Excellent

Collette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very enjoyable considering our reason, we were there with family for a Celebration of Life for my brother. The staff were most accommodating. One thing I was nervous, I am a senior, the tub caused me some concern. The only grip bar was at the tap end, so getting in, not knowing the temperature was a shock. Would it be possible to put grip bars at either end & rubber mats for we seniors, please. Other than that we will stay at Holiday Inn on our next visit. Thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Casey

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I booked on Expedia, and they called me to tell me they over booked so I had to move from a suite to a regular room for the same price and couldn’t do anything because I booked through a 3rd party app. I was offered a king room in exchange for my king suite and was given a double queen room upon arrival. The room was very outdated and dirty. Staff was nice but not accommodating. For a holiday inn property it was pretty unacceptable, not to mention being penalized for booking through Expedia, which is normally my favorite app on the planet. All in all they really need to step there game up.
Stayed 2 nights in Sep 2024

4/10 Poor

Adam

Business traveller
Hotel was standard. My room was pretty good, except for the fact that the toilet paper roll was broken, which injured my finger as I attempted to catch the toilet paper roll as it fell from the holder. To make matters worse, after checking out and after I left the hotel, I was asked to come back since they said they couldn't process my credit card to check me out. I had to drive all the way back from my client's office to the hotel to pay for my check out using my debit card, regardless of me stating that there's an active charge on my credit card. Holiday Inn assured me that the charge would be refunded and that if there's any issues they will resolve it. 19 days after I checked out (Oct 29), I am now double charged as Holiday Inn never refunded the charge on my credit card. After calling Holiday Inn twice, the call finally ended with them saying that they confirmed with their technical team that the refund was submitted successfully and I have to talk to my bank to resolve. Will not be going back to this hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Barbara

Disliked: Cleanliness, property conditions & facilities, room comfort
A disappointment
Very old run down facility. Tears in the carpet, face of the air conditioner fell off. Apparently going to renovate soon .
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Overall the stay was excellent. The hotel was in the beginning stages of a renovation.
Stayed 1 night in Oct 2024

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ladybug infested…….. ladybugs are a lesser evil, but insect infested none the less.
Stayed 5 nights in Oct 2024

8/10 Good

Imran

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Erin J

Travelled with family and small children
Liked: Cleanliness, staff & service
Hotel is well situated near highway 401 and many restaurant options. The breakfast at the hotel was great considering it is included in the rate!
Stayed 1 night in Oct 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, & while some items on the property looked their age, from the Posted Building Permit & chatting with staff they are being addressed in a major renovation. Breakfast was very good (with the exception of the very weak coffee) and the kitchen staff were outstanding. One issue regarding the location; if you have issues with traffic noise, (I don't) you may want to request a room on the North side not facing the 401. We'd stay here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Nafiz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is very conveniently located, has great staff, and great breakfast. The breakfast attendant was amazingly friendly. She visited tables and checked whether customers were happy with the breakfast and whether we needed anything. We even got "gelatin" free yogurt from the lady. I highly recommend this hotel to anyone visiting Brockville and nearby places such as Kingstone.
Stayed 1 night in Oct 2024