The unit is on the 3rd floor although front desk calls it 2nd floor. The parking area where you unload your luggage is at least one story lower then the ground floor. So, you need to carry your luggage climbing 4 stories to get to the unit at over 8000 ft elevation. For a group of seniors (over 73) coming from sea level, it was not easy. Upon entering the room, we found lights not working in 2 bathrooms. Called the front desk, the maintenance guy was dispatched right away. In the meantime, we noticed the carpet in the master bedroom leading to the bathroom was soaked in water! Luckily, they had a spare unit available. But in a different building. We had to carry the luggage down, walked 200 ft and climbed another 3 stories. The maintenance person did help carry some of the luggage for us. This unit was perfect. Except there was a bird nest on top of the deck light. Bird droppings just outside the sliding door where you step out to the deck. Despite the incidents, the place was clean and cozy. The front desk handled the situation well and quickly.