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Sofia Balkan Palace

5.0 star property
VIP Access

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Photo gallery for Sofia Balkan Palace

Reception
Terrace/patio
View from room
Exterior
Front of property – evening/night

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Housekeeping

Explore the area

Map
5 Sveta Nedelya Square, Sofia, Sofia, 1000
  • Sofia Central Mineral Baths
    ‪4 min walk‬
  • Alexander Nevski Cathedral
    ‪14 min walk‬
  • National Palace of Culture
    ‪18 min walk‬
  • Sofia (SOF)
    ‪17 min drive‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Junior Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite with King Bed

  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Executive Suite with King Bed

  • 89 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • 31 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Executive Twin Room

Eco-friendly toiletries, hair dryer, bathrobes, towels

Executive Twin Room

  • 31 sq m
  • Sleeps 3
  • 2 Large Single Beds

Similar properties

Front of property

Grand Hotel Sofia

  • Pet-friendly
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (1004)
The price is €136
for 1 room
includes taxes & fees
11 May - 12 May
Grand Hotel Sofia

About this property

Sofia Balkan Palace

Hotel with a fitness centre, steps from Church of St. George
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference centre, a coffee shop/cafe and self parking. Housekeeping is available on request.
Sofia Balkan Palace offers 241 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the breakfast at Sofia Balkan Palace. During your stay, you're just a quick walk from Yellow Pavement. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the location and the breakfast
  • Steps from Church of St. George and 4 minutes on foot from Sofia Central Mineral Baths
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business centre and 7 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 13563 square feet (1260 square metres) and includes a conference centre. A fitness centre, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sofia Balkan Palace. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Sofia hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Stardust restaurant – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

Bulgarian, English, German, Greek, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 21 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: EUR 23 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Stardust restaurant

Things to do

  • Art gallery
  • Bicycle rentals
  • Designer stores
  • Gym
  • Shopping centre
  • Stereo

Family friendly

  • Baby bath
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms
  • Business centre
  • Conference centre (13,563 square foot of space)

Outdoors

  • Garden
  • In a state park
  • In the mountains
  • Outdoor furniture
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 59.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per person, per night
  • A tax is imposed by the city: EUR 1.53 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 23.00 per person
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
  • Self-parking fee: EUR 21.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 59.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay and Apple Pay
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel

Sofia Balkan Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1000 reviews
Rating 8 - Good. 299 out of 1000 reviews
Rating 6 - Okay. 108 out of 1000 reviews
Rating 4 - Poor. 49 out of 1000 reviews
Rating 2 - Terrible. 44 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean but nothing like the Expedia picture of a Junior Suite. It had a balcony but that was up some steps so you couldn’t see the view from the room.
Stayed 3 nights in Jan 2025

8/10 Good

Timothy John

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

anthonyE, San Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Jan 2025

2/10 Terrible

DAHIANA, Ocean Springs

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
I have to wait 3 hours and 45 minutes for my room to be ready. I’m sure they have cameras on my room and they are extremely rude with American people. Do not go there.
Stayed 1 night in Dec 2024

8/10 Good

waleed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second visit to the hotel i found the telephone in the room not working, you cannot call reception or room service, also the cleaning team knocking doors several times for clean in spit of there is sign on door if you need them they are noisy.
Stayed 3 nights in Dec 2024

10/10 Excellent

Stanislav

Travelled with group
Great location
Stayed 2 nights in Dec 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Hotel in Great Location

This was the perfect spot to explore Sofia by foot. The bed was very comfortable, the room was immaculately clean, and the reception desk was extremely friendly and helpful. Highly recommended.
Stayed 2 nights in Dec 2024

2/10 Terrible

LAURA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Beautiful properly well located. Awful dirty, we had to asked 3 times each day to have our room clean- always half done. The floor was so dirty you could see the spots. We got upgraded to a “suite” the bathroom door did not work could not close - and they claim the latch was broken and could not be fixed! The hall rug even disgusting. Really sad about the hotel experience for such a nice properry
Stayed 3 nights in Dec 2024

8/10 Good

William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Made a great effort for Christmas with decorations for the children. Breakfast was lovely
Stayed 1 night in Dec 2024

10/10 Excellent

Leyla

Stayed 1 night in Dec 2024

10/10 Excellent

Reece

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was been in Sofia first time, and the Balkan Palace actually excellent place to stay in The stuff, rooms dining- everything was been perfect!

8/10 Good

Yehuda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel, great location

Beautiful hotel, great location friendly and good service restaurant has a nice and good service, but the menu is dull - better going outside
Stayed 1 night in Dec 2024

8/10 Good

Alessandra

Stayed 2 nights in Nov 2024

10/10 Excellent

Trevor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

shlomo

Stayed 2 nights in Sep 2024

10/10 Excellent

Sandeep

Stayed 2 nights in Nov 2024

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Nikola, Washington

Liked: Cleanliness, staff & service, amenities
Great hotel in the middle of everything
Stayed 2 nights in Dec 2024

6/10 Okay

Office

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Started out great, then fell apart quickly

I was upgraded to a nice room as the hotel was not so booked. I had to extend my stay and booked it in person. They downgraded me to an ancient room and didn't even ask me or tell me about it. Worse, it was completely inconvenient to get into and out of. Massive construction going on making it a disaster to get in and out of. Not sure if I'd ever stay here again as a result. Clearly an incredible hotel century ago, but functionally dysfunctional now. They made the mistake with me of giving me a crap room after clearly booking a Tier 1 room. Stupid management or employee decision as a result.
Stayed 1 night in Nov 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Pleased

It was a lovely stay. The location is exceptional and really the best in Sofia. The breakfast option is very good and the rooms are comfortable.
Stayed 8 nights in Nov 2024

8/10 Good

venessa

Liked: Cleanliness, room comfort
The location is great. The hotel itself is clean but definitely dated. The staff are friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Raphael

Stayed 3 nights in Nov 2024

8/10 Good

Paul, Nottingham

Liked: Cleanliness, staff & service, amenities
Old world style hotel with beautiful rooms very close to Serdica metro and major sights in Sofia. The square outside is being refurbished with a little noise discernible during the day. Otherwise, staff efficient, attentive and pleasant. A comfortable stay.
Stayed 1 night in Nov 2024