2/10 Terrible
William
Travelled with partner
22 Apr 2025
Disliked: Staff & service
Our main concern was safety and the hotel’s staff disregard for it. The front desk is not staffed 24 hours. We knew this. They assured us we could contact someone if necessary; that a phone number would be posted on the front door. One night, our key cards would not unlock our room. No phone number was posted. We frantically searched the front desk area and found two numbers to call. Neither answered. Other guests overheard the commotion and offered to help. One had a different number to contact. No response. Another took our key cards to ensure they didn’t work; they didn’t. We were very upset. There was a call button in the elevator. An elevator repair person answered it. He could only help if we were stuck in the elevator; he had no access to the rooms. We insisted he had to do something. He had two numbers he could call for us. No answer. He then suggested we search the front desk area for a Master Key card. After desperately searching we found it and got into our room. However, it was clear that ANY determined person could have found the Master key putting guests at risk. The whole ordeal took about an hour. We decided to leave a day early. The front desk clerk contacted the manager who refused to give us a refund. We asked to talk directly with the manager and he refused to directly talk with us and would only communicate through the front desk attendant. We left.
William
Stayed 3 nights in Apr 2025