6/10 OK
Kevin J.
22.1.2025
Hyvää: Siisteys
Beautiful Home, But Poorly Managed and Disappointing Service
Our stay at this property had both positives and significant drawbacks, mainly stemming from poor customer service and malfunctioning appliances.The Pros:The house itself was spacious, even larger than it appeared in the photos, and very comfortable for our group. The host was responsive via text, which made communication straightforward. Despite the issues we faced, we made the most of our time and enjoyed being together in the home.The Cons:Unfortunately, our experience was overshadowed by several issues. We were notified on the day of arrival that the dishwasher was broken. Since we had planned to cook meals in the house, having to hand wash dishes for eight people was a burden. Although I asked for compensation, the host initially offered only 50—insufficient given that the total cost of our reservation exceeded 1,700.The gas fireplace in the living room didn’t work when we arrived, requiring a maintenance visit to fix it. Additionally, the oven was completely nonfunctional on the first day. This meant we had to buy takeout for all eight guests, which was an unexpected expense. While maintenance eventually provided a workaround (flipping the circuit breaker in the garage each time we needed to use the oven), it was cumbersome and resulted in the oven losing heat multiple times during cooking.What was most frustrating, however, was the lack of accountability and professionalism from the property management. I asked about further compensation for these issues bu
Kevin J.
Yöpyi 3 yötä tammikuussa 2025