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Hampton Inn & Suites Springfield/Downtown

2.5 star property

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Photo gallery for Hampton Inn & Suites Springfield/Downtown

Lobby
Indoor pool
Reception
Exterior
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Breakfast included
  • Laundry
  • Air conditioning

Explore the area

Map
851 East Columbus Ave, Springfield, MA, 01105
  • Naismith Memorial Basketball Hall of Fame
    ‪7 min walk‬
  • MGM Springfield
    ‪9 min walk‬
  • MassMutual Center
    ‪14 min walk‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing Impaired)

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing Impaired)

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower) | In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll In Shower)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Kitchenette

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Non Smoking, Kitchenette

  • 39 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Studio, 1 King Bed, Non Smoking

  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Room, Accessible, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Springfield Downtown by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (1000)
The price is €165
for 1 room
includes taxes & fees
2 Apr - 3 Apr
Holiday Inn Express Springfield Downtown by IHG

About this property

Hampton Inn & Suites Springfield/Downtown

Hotel with free breakfast, a quick walk to Naismith Memorial Basketball Hall of Fame
This hotel features an indoor pool, a 24-hour fitness centre and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Hampton Inn & Suites Springfield/Downtown offers 87 accommodations with laptop-compatible safes and coffee/tea makers. LCD televisions are featured in guestrooms. Kitchenettes offer fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

This Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Hampton Inn & Suites Springfield/Downtown. During your stay, you're just a quick walk from Naismith Memorial Basketball Hall of Fame. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Within a 10-minute walk of Naismith Memorial Basketball Hall of Fame and MGM Springfield
  • Cats and dogs welcome for a fee
Hampton Inn & Suites Springfield/Downtown offers its guests an indoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

You'll find a 24-hour business centre on site. Event space at this hotel measures 549 square feet (51 square metres) and includes conference space. The business-friendly Hampton Inn & Suites Springfield/Downtown also features a vending machine, coffee/tea in common area, and complimentary newspapers in the lobby. Limited free parking is available on a first-come, first-served basis.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking (max 2 spaces per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Golf
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 24-hour business centre
  • 549 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Doorbell and phone notification
  • Fixed shower seat
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Portable shower seat
  • Raised toilet seat
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free local calls
  • Free weekday newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0005682810
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Google Pay, Apple Pay and PayPal
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive smart lock details. Guests are required to download the property's Hilton Honors mobile app before check-in.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Springfield Downtown Hotel
Hampton Inn Springfield Downtown Hotel
Hampton Inn Springfield Downtown
Hotel Hampton Inn & Suites Springfield / Downtown Springfield
Springfield Hampton Inn & Suites Springfield / Downtown Hotel
Hotel Hampton Inn & Suites Springfield / Downtown
Hampton Inn & Suites Springfield / Downtown Springfield
Hampton Inn Suites Springfield / Downtown
Hampton Inn Hotel
Hampton Inn
Hampton Springfield Downtown

Hampton Inn & Suites Springfield/Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 577 out of 1000 reviews
Rating 8 - Good. 265 out of 1000 reviews
Rating 6 - Okay. 79 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 35 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

jessica

Travelled with family
Liked: Cleanliness, amenities
It was a decent stay. The room was not as nice as the pictures online and the shower had cracks in it. The staff was okay but nothing great other than the housekeeper who was very pleasant. I would stay again but would also look for a better option first.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to find this location!
Hotel was lovely, enjoyed our stay here and will definitely return!
Stayed 1 night in Dec 2024

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Ben, EUGENE

Travelled with pets
Disliked: Amenities
Post pet fees on line
Stayed 1 night in Nov 2024

10/10 Excellent

Devan

Stayed 1 night in Nov 2024

8/10 Good

Zvi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was a hole in the wall opposite the bathroom door the size of a quarter
Stayed 2 nights in Nov 2024

10/10 Excellent

Elaine

Travelled with partner
Property was great. I don’t know why I was charged $100 more than price I was told online.
Stayed 2 nights in Nov 2024

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!! I recommend this one!!!
Very clean, quiet, friendly staff, smell good too in the room. Great maintenance 👌
Stayed 1 night in Nov 2024

10/10 Excellent

Travis

Liked: Cleanliness, property conditions & facilities
Convenient location with good facilities and good breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Steven

Stayed 3 nights in Nov 2024

6/10 Okay

Tye

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room setup was strange. Bed was set up to overlook a gas station roof and a two family house and TV was off to left side inline with the pillows. Not comfortable to watch tv and impossible for 2nd person in bed to watch tv
Stayed 1 night in Nov 2024

8/10 Good

Shanda

Liked: Cleanliness
Stayed 5 nights in Nov 2024

10/10 Excellent

Aline

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Great bed and pillows. Quiet. Easy parking
Stayed 1 night in Nov 2024

10/10 Excellent

Dontaye

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was so huge and clean! The staff at the front desk are super nice and welcoming.
Stayed 1 night in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

Leann

Travelled with partner
The building itself was freezing!! I couldn't believe how cold it was in the hallways trying to get to and from our room. And complimentary cookies, why aren't they offered every day instead of M-Th? It's nice to be offered them since the "store" is so expensive and you're paying for convenience. And I wouldn't advertise a "city view" when the view is of a car wash. That was disappointing. We liked the room but it was really outdated, the whole hotel was.
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Travelled with family
Great place to stay
Could not ask for better. All staff we interacted with were knowledgeable and extremely pleasant. Would recommend this hotel to everyone
Stayed 2 nights in Nov 2024

10/10 Excellent

Jackson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint with this stay was the location and the parking lot lighting is dim. I will say the customer service from Karanda at the front desk is top tier! Hotel staff was great as well my room was cleaned and fresh towels every other day. The breakfast was surprisingly very good as well!
Stayed 5 nights in Nov 2024

8/10 Good

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is good and comfortable, as advertised. Friendly staff. Strange one sliding door that covers either bathroom or closet, not safe - you can hit a person hanging coat while opening this door from inside the bathroom.
Stayed 1 night in Nov 2024

10/10 Excellent

Latica

Stayed 1 night in Nov 2024

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy, the room was quiet, clean and comfortable. The shower pressure was perfect. The staff was beyond helpful when at 4am I asked for coffee, they went above and beyond to assist. The gym was clean and had much more equipment than I expected. AND they had a great breakfast with more exceptional coffee. Highly recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Proximity to destination, check in fast, simple, room comfy, slept well, swimming pool and breakfast bar nice, staff professional, pleasant and welcoming. Only issue, shade broken in windowin room so unable to see outside. Easy fix. Would stay here again.
Stayed 1 night in Nov 2024