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Quality Inn Chicopee - Springfield

2.5 star property

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Photo gallery for Quality Inn Chicopee - Springfield

Premium bedding, desk, iron/ironing board, rollaway beds
Lobby
Interior
Premium bedding, desk, iron/ironing board, rollaway beds
Exterior

Reviews

6.6 out of 10

Popular amenities

  • Pet-friendly
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Laundry
  • Free WiFi

Explore the area

Map
463 Memorial Dr, Chicopee, MA, 01020
  • Chicopee Falls Dam
    ‪19 min walk‬
  • MGM Springfield
    ‪10 min drive‬
  • Naismith Memorial Basketball Hall of Fame
    ‪11 min drive‬
  • Hartford, CT (BDL-Bradley Intl.)
    ‪37 min drive‬

Room options

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Standard Double Room, 2 Double Beds, Non Smoking | Premium bedding, desk, iron/ironing board, rollaway beds

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

Quality Inn Chicopee - Springfield

Hotel in Chicopee with free breakfast and 24-hour front desk
Coffee/tea in a common area, a business centre and concierge services are available at this hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and free newspapers are on-site.
Quality Inn Chicopee - Springfield offers 100 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

During your stay at Quality Inn Chicopee - Springfield, you'll be within walking distance of Chicopee Falls Dam. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include free newspapers in reception, a business centre and laundry facilities
  • 10 minutes by car from MassMutual Center and 10 minutes from MGM Springfield
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a business centre on site. Free breakfast is served daily. A vending machine, tour/ticket assistance, and coffee/tea in common area are also featured at the business-friendly Quality Inn Chicopee - Springfield. Free self parking is available.

Smoking is allowed in designated areas at this Chicopee hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0008350610
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Chicopee/Springfield
Quality Chicopee/Springfield Chicopee
Quality Inn Chicopee/Springfield
Quality Inn Chicopee/Springfield Chicopee
Quality Inn Chicopee-Springfield
Quality Chicopee-Springfield
Quality Chicopee Springfield
Quality Inn Chicopee Springfield
Quality Inn Chicopee - Springfield Hotel
Quality Inn Chicopee - Springfield Chicopee
Quality Inn Chicopee - Springfield Hotel Chicopee

Quality Inn Chicopee - Springfield Reviews

Reviews

6.6
Rating 10 - Excellent. 108 out of 676 reviews
Rating 8 - Good. 210 out of 676 reviews
Rating 6 - Okay. 156 out of 676 reviews
Rating 4 - Poor. 117 out of 676 reviews
Rating 2 - Terrible. 85 out of 676 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jodi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pet friendly, bad smell
We got moved. The hotel was pet friendly and smelled like wet dog. My parents door was off the hinges and when reported they said thanks, we’ll look into it. My step father had to lift door up each time to leave room. Worse part is they never contacted us that we were being moved to a different hotel. I had called to confirm and had to call several times to find out new location, etc. Will not stay here again.
Stayed 1 night in Sep 2023

2/10 Terrible

Gilbert, Guilford

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not open to the public. They charged me anyways.
Stayed 3 nights in Jul 2023

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities
Think twice about it
I have used this hotel many times before and just seems to be going downhill.the card entry system still doesn't work for exterior doors 2 years later. I do not think housekeeping knows what a vaccum is.maitence department has no idea how to clean carpets. Housekeeping should be given scrubbing bubbles to use on tubs it doesn't matter what area you stay in the hotel same issue. The biggest draw back was the group in the lobby when I arrived then I found out they are using hotel as housing. The other big iss was when I went up stairs to my room the whole hallway smelled of fish.(cooked)when I got to my room other end of hall I left my door open and open the window to get smell out of hallway.i said something to the front desk they informed me it was a long term tenant. They apologized to me. I said say something tell they to open windows when cooking. I guess it's time to find a new place when in town because it truly seems that the owner of property doesn't care about things. The front desk did all they could for me I said thank you. It's amazing that the price here is only slightly less than other hotels in area with far better amenities.
Stayed 2 nights in May 2023

6/10 Okay

Janet

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

MARK

Liked: Cleanliness, property conditions & facilities
Central location but more importantly the staff here is exceptional.
Stayed 1 night in May 2023

4/10 Poor

Kyuhyung

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room had no ventilation and smelled bad, and I was assigned a room without even changing the bed sheets. I was on the first floor and the window screen door was torn and I couldn't even open it for air circulation. The length of the shower handle so tight that even an adult woman could not open the shower by my self without my husband's help. Only good thing kind every staff and Coffee prepared in the lobby.
Stayed 1 night in May 2023

6/10 Okay

Stephen

Disliked: Property conditions & facilities
Good value for the price
Stayed 1 night in May 2023

10/10 Excellent

Lynnette

Stayed 2 nights in May 2023

2/10 Terrible

David

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was pleasant. Building is in need of improvement in every area. Non smoking, but room smelled of smoke. Bed was lumpy looking. Icemaker roared and leaked down the hall. After a local evening event, we chose to make a 2-hour middle-of-the-night drive home rather than stay.
Stayed 1 night in May 2023

2/10 Terrible

John

Stayed 2 nights in May 2023

6/10 Okay

geraldine

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Chicapee
Hotel is old, needs a do-over.
Stayed 1 night in May 2023

4/10 Poor

Tammy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shady place
Locked doors raises safety questions. Front desk staff was very good. Super friendly. Room smelled of smoke. Pillows were tiny. Stains on sheets. Bathroom was not good. Cracked tiles, dirty floor, stained tub. Definitely not the standard of Quality Inn’s I’ve stayed in before.
Stayed 1 night in Apr 2023

4/10 Poor

ahmand

Disliked: Cleanliness, property conditions & facilities
Bed was dirty like it a guess just got out. Hairs everywhere! A dirty cloth on the nightstand of idk what! All exits were proped open all night.
Stayed 1 night in Apr 2023

4/10 Poor

Randi

Travelled with family
When I arrived at the property, I sat in the parking lot with my young son and looked around, The building to the left had one window where it looked like someone had a brawl inside. The blinds were all beaten up and looked awful. I had read the reviews and they seemed mixed. I didn't feel safe going into the hotel so we left. I booked into the Tru Hilton a couple of doors down and called the Quality and cancelled my reservation. I am not usually a nervous person staying at hotels as I travel by myself often. This hotel just didn't feel safe to me. It looks as though people might live there instead of it being a hotel only facility.
Stayed 2 nights in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, room comfort
Owner needs to look into property
The owner needs to fix outside door locks. Rugs could use a good cleaning/ shampoo. Other than that it was a good place to stay
Stayed 1 night in Apr 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place overall
The owner needs to fix the eletronic door entry. This has been a issue for a while.if door is not propped open you can't get back in. You can go to front door but if nobody in lobby and the desk clerk has to go help another guest your stuck outside.
Stayed 1 night in Apr 2023

2/10 Terrible

Emilio

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
N othing the staff is rude wanted to charge me more than I pay for
Stayed 1 night in Mar 2023

6/10 Okay

Monica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Blood
Our room had blood in the bathroom so we had to move rooms after we already unpacked with a one year old
Stayed 1 night in Mar 2023

10/10 Excellent

Bill

Travelled with group
Satisfied stay
It was just a quick night stay was very clean. Everything was intact. The only issue was the toilet was running slow, but I let the front end know so hope they were able to get that resolved.
Stayed 1 night in Mar 2023

6/10 Okay

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Carpet in room needs to be changed. Tub has porcelain chipped out of it
Stayed 1 night in Mar 2023

10/10 Excellent

Evan

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Magalis

Liked: Cleanliness, staff & service
Great! Easy! Quick! Excellent!
Stayed 1 night in Feb 2023

10/10 Excellent

Giovanni

Travelled with family
Liked: Cleanliness, staff & service
Good area i bit outdated room was clean.
Stayed 1 night in Feb 2023

10/10 Excellent

Praseuth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and check in was at ease!
Stayed 1 night in Jan 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The condition of the room and staff friendliness and breakfast choices were fine but the brackets for the shower and tub curtain rod were rusty.
Stayed 1 night in Jan 2023