2/10 Hirveä
Khaled
22.12.2024
Huonoa: Henkilökunta ja palvelu
Terrible and rude treatment from the reception and management staff of this hotel. I asked for late checkout from the reception staff so I can checkout at 11:30am instead of 11:00am. They agreed. At around 11:10am, while I am showering and preparing to leave the room and check out, a crazy rude manager starts banging on my room door demanding that I open the door or she will call the police! She was extremely rude and hysteric, I had to explain to her that I asked for a late checkout and this isn't a proper way to talk to a guest. She kept on yelling after I asked her to connect me with the property supervisor or owner, she refused. Her name is Katie or Karen, I don't recall from all the yelling.
I hope the property owner are aware of how that manager is running their property. I am never staying at this property again and advice anyone to stay away from it unless you enjoy being threatened with calling the police if they are 10 mins late in checking out even after requesting a late checkout.
Khaled
Yöpyi 1 yön joulukuussa 2024