2/10 Terrible
Preston B.
3 Apr 2025
Disliked: Cleanliness
AVOID- Awful Experience
This was the worst rental/stay experience I've ever had, hands-down. For context, I've been traveling extensively for work for 20 years and have over 1,200 nights and top status with Bonvoy. I was a landlord of my own rental for five years. I know what clean looks like, and I know a property that hasn't been *truly* cleaned in a long time. This is the latter.We were told if the 'cleaning crew' (it was one person) were done then we could check in early. She wasn't when we arrived, so I told her to please not rush and we'd be back later. She had her dog in the unit, which jumped all over my daughter and scratched her neck, legs, and arms.Two hours later, come back, no cleaning woman... dog still there. She forgot her dog... came back yelling for it ten minutes later.Place was clearly not cleaned well, but we didn't realize how bad until my daughter took a shower that night. Grime and hair in every corner. The bath mat and towels had not been changed and there was feces and 'other' bodily fluids on them that I won't mention here. That's a health and safety issue. Absolutely revolting. Too late to find anything that night so I paid a ridiculous amount for a hotel the second and third nights, messaged the company with pics and demanded a refund. They refused and called me an 'unsuitable guest'. Laughable and infuriating, & VRBO has done NOTHING to help, claiming that once I arrive it's up to the owner. I had no way of knowing how bad it was until I stayed. Terrible.
Preston B.
Stayed 1 night in Mar 2025