2/10 Hirveä
wen
Matkusti perheen kanssa
21.10.2024
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It took 20 min to check in because their new computer system. The staff at front desk were friendly and nice. They kept apologizing. There was a party next to our room. It seemed more than 20 young adults in that room. So loud and noisy. We smelled weed smoking from the next door. Staff from the front desk responded well and came twice to kick out extra people from that room. However, there was only 5 min quiet time. 2am I had to go to front desk to request to switch the room. However, I was told there was no room available due to being overbooked. They have the problem in their new computer system. I heard the manager on the phone to talk with his front desk staff that I could leave to find other hotel because there was no room to switch. It was 2 am! This was not professional communication at all. I paid the hotel for sleep which I didn’t have for the night. Will never book this hotel any more.
wen
Yöpyi 2 yötä lokakuussa 2024