2/10 Terrible
Kristi K.
20 Mar 2025
Disliked: Cleanliness
Vacation cut short due to Bed bugs
Our two families traveled to Steamboat for a 3-day ski vacation- 4 adults and 5 kids (ages 6-10). Instructions to find the location and enter the garage could have been a little clearer. Arrived around 9:45 pm, and kids went right to bed on what appeared to be clean sheets and pillows. The rest of the condo space was as advertised. The property was well-cleaned (except for as noted below, which is why the 1 star rating).In the bunkbed room, on our first morning there, the 3 youngest kids woke up and their pillowcases were covered in dark spots, and there were multiple live bed bugs crawling in that room (at least one in each bed, one on the dresser). We called Vacasa management, and were promised a refund and large garbage bags in which to put our stuff (with an offer to help us bag up everything), but were not given access to additional dryers to help high heat our exposed things to minimize the risk of taking bugs with us, and we were told they would not rebook our families for fear of spread (per policy), so we were left stranded in Steamboat Springs. Property management was responsive and did call back to check on us multiple times, which was appreciated. However, it was a horrific experience for our families, especially the kids who are covered in bites, and with the degree of infestation, it is VERY surprising to me that it had not been previously noticed or disclosed. We will not ever return to this lodging location.
Kristi K.
Stayed 3 nights in Mar 2025