4/10 Huono
Susan C.
29.10.2024
Hyvää: Siisteys
Not as Advertised
We chose this property to have a quiet (off season) weekend in Steamboat, watch movies and football in front of a cozy fire. First of all, the buidling is surrounded by a construction site so the view is not as good as advertised and the noise level is very high due to construction vehicles right outside. We were willing to let that go. Then we realized the fireplace didn't work. In addition, both of the TVs weren't working. We finally got someone to come and fix the fireplace over about half of our stay was over. The TVs were never fixed. I had to send many text messages for service, and yet they never fixed the TVs. My partner and I had to go out to watch the game, couldn't enjoy any quiet alone time due to the construction, didn't have a fire more than half the time and had zero entertainment in the unit, requiring us to go out for any entertainment, which was not the intention of our stay. To make matters worse, the management company wouldn't do anything to make the situation right so don't expect any kind of a refund if you find the property not as advertised (as we did). Customer service was terrible. Also, the ladder to the loft is treacherous with the stone fireplace at the bottom extremely close so if you do fall, expect to hit a stone wall. I am very surprised there haven't been any accidents because of the way the stairs/ladder is set up. Overall, we were unable to enjoy our stay, which is a shame since it is a cute, clean unit, Buyer beware!
Susan C.
Yöpyi 2 yötä lokakuussa 2024