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DoubleTree by Hilton Stoke on Trent

4.0 star property

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Outdoor wedding area
Family Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Indoor pool, open 6:30 AM to 8:00 PM, pool loungers
Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Pool
  • 24/7 front desk
  • Room service

Explore the area

Map
Etruria Hall Festival Way, Stoke-on-Trent, England, ST1 5BQ
  • Waterworld
    ‪2 min walk‬
  • Regent Theatre
    ‪18 min walk‬
  • Victoria Hall
    ‪3 min drive‬
  • Manchester (MAN)
    ‪44 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed

  • 9 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed

  • 9 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Queen Bed with Sofa bed

Deluxe Room, 1 Queen Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 Queen Bed with Sofa bed

  • 9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds

  • 9 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 1 King Bed with Sofa bed

Family Room, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, iron/ironing board

Family Room, 1 King Bed with Sofa bed

  • 9 sq m
  • Sleeps 6
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

  • 9 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby sitting area

Hilton Garden Inn Stoke on Trent

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (506)
The price is €99
for 1 room
includes taxes & fees
8 May - 9 May
Hilton Garden Inn Stoke on Trent

About this property

DoubleTree by Hilton Stoke on Trent

Hotel in Stoke-on-Trent with sauna and 24-hour front desk
This smoke-free hotel features an indoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe and self parking. Housekeeping is available on request.
DoubleTree by Hilton Stoke on Trent offers 147 accommodations with a safe and coffee/tea makers. LCD televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Stoke-on-Trent hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.
Our customers tell us that they can't get enough of the breakfast at DoubleTree by Hilton Stoke on Trent. During your stay, you're just a quick walk from Waterworld. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the indoor pool
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes a steam room and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • Steps from Waterworld and a 2-minute drive from The Potteries Museum and Art Gallery
DoubleTree by Hilton Stoke on Trent offers its guests an indoor pool and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. The business-friendly DoubleTree by Hilton Stoke on Trent also features a vending machine, a garden, and concierge services. Parking is available for a fee.

This 4-star Stoke-on-Trent hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.
DoubleTree by Hilton Stoke on Trent has a restaurant on site.
Late-night fare is available from 24-hour room service.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 15 to 16.95 for adults and GBP 8 to 9 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 15.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 to 16.95 for adults and GBP 8.00 to 9 for children
  • Self-parking fee: GBP 5.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:30 AM to 8:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Plus Stoke-on-Trent Moat House Hotel
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Moat House
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Western Plus Stoke on Trent Moat House
Best Western Plus Hanley Moat House Hotel
Best Western Plus Stoke-on-Trent Hanley Moat House
Best Western Plus Hanley Moat House
Hotel Best Western Plus Stoke-on-Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Hanley Moat House Hotel
Best Western Plus Stoke on Trent Moat House
Best Western Plus Stoke on Trent City Centre Moat House
Best Plus Hanley Moat House
DoubleTree by Hilton Stoke on Trent Hotel
DoubleTree by Hilton Stoke on Trent Stoke-on-Trent
DoubleTree by Hilton Stoke on Trent Hotel Stoke-on-Trent
Best Western Plus Stoke on Trent Hanley Moat House Hotel

DoubleTree by Hilton Stoke on Trent Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 519 out of 1002 reviews
Rating 8 - Good. 293 out of 1002 reviews
Rating 6 - Okay. 110 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 35 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Travelled with partner
Room was great, staff were great. The only issue was a strange buzzing noise in the room which continued all night room 205
Stayed 1 night in Jan 2025

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff providing great customer service. Really enjoyed our stay - clean and comfortable room, great dinner and breakfast.
Stayed 1 night in Jan 2025

6/10 Okay

Heidi Petch

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The check in staff were pleasant. Bar staff were rude and not helpful, basically acted as if they didn't want to be there. Booked for 5 of us as a birthday treat, restaurant was closed! even though we had a table. The pool itself and its facilities were dirty, you could write your name in the grime on the glass by the pool the lounge beds were dirty and the steam room smelt bad. Breakfast was good but overall felt very disappointed with the stay.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Yingfei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff is very friendly
Stayed 1 night in Dec 2024

8/10 Good

Ashok Sam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable rooms which was what we wanted for a break during the travel. Room was excessively warm for most portion of our stay due to an ever running heating system which nullifies the air conditioner. There were dinner options and complementary breakfast along with Pool facility which we made use of. Staff were really good and welcoming. Highly recommended.
Stayed 1 night in Jan 2025

10/10 Excellent

Parvinder

Stayed 1 night in Jan 2025

10/10 Excellent

Loretta

Stayed 1 night in Jan 2025

6/10 Okay

JOSEPH

Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort

Average

Check in wasnt the best. We werent offered any information about the hotel, breakfast times etc, staff at check-in were not aware of anything. They kept habing to check everything i asked or keep phoning for information. Breakfast was good, buffet breakfast, hot and cold available. We used the pool, this was nice, though small for the amount of people. Take your own toiletries, there were none available in the changing rooms!
Stayed 1 night in Dec 2024

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stoke City Football Corporate Day Out

Rooms were very clean and well laid out. Lady on reception was very helpful, We arrived early and were able to leave our bags with reception and get changed in the leisure facilities which was great.
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service

Not worth the extra money

My main issue with the hotel was the in comfortable sofabeds that my kids had to sleep on. These are way below the quality of additional bed that you get in a Premier Inn Family Room, which makes the additional cost of staying at the Hilton not worth the money, in my opinion.
Stayed 3 nights in Dec 2024

10/10 Excellent

Andrea and Shanna

Nice facility
Stayed 1 night in Dec 2024

10/10 Excellent

michael

Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mixed review

Very nice hotel but issues with service due to low staff levels. Check in slow due to only one desk open (3pm check in busy surprise surprise!) If you insist on earliest check in at 3pm open two desks please Signs say breakfast busy at 9am on weekends. Got there no bacon, sausage or hash browns. Had to wait about 15 mins to restock. One coffee machine broken so everyone using the only one left. You can imagine the queue for that. Had to book a time for a swim as the pool is used by locals on a gym membership ??? Was warned in an email (after booking of course) that there were Xmas parties on at the weekends during December. Saturday night was ok. No disturbance from several functions going on however Sunday night was a different story. The hotel had decided to cater for a much younger crowd which meant the smell of weed being smoked outside the front entrance and lots of noise in the corridors all night. Voices shouting and doors slamming etc. Had to call reception several times to complain between 1.45 and 4.30am One last complaint was that the bar area is cold due to the automatic front doors opening every 2 mins so not many people daring to sit there for long. On a positive note. Staff very helpful and polite. More a case of bad management decisions letting them down. You can choose who you cater for for parties and who uses your facilities. Also how many staff you employ to avoid overstretching them Nice room but perhaps not a great time of year to visit
Stayed 2 nights in Dec 2024

6/10 Okay

Danielle

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

8/10 Good

DOUGLAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GOOD HOTEL

Lovely hotel staff very helpful , unfortunately they were understaffed so the bar/restaurant and breakfast time was abit unorganised and messy
Stayed 1 night in Dec 2024

10/10 Excellent

Andrew

Stayed 1 night in Dec 2024

6/10 Okay

lisa

Travelled with family
Disliked: Room comfort
It was ok! Needed more pillows did ask but didn't have any. Breakfast at boxing day was poor. Nothing was there. I paid for my family and they couldn't have any it was all gone. Beds are hard.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Sean

Stayed 2 nights in Dec 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

James

Stayed 1 night in Sep 2024