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Hotel Arok

3.0 star property
VIP Access

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Photo gallery for Hotel Arok

Premium bedding, in-room safe, desk, soundproofing
Games room
Daily buffet breakfast (EUR 14 per person)
Lobby lounge
Terrace/patio

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Bar
  • Laundry
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
7- 8 Place de la gare, Strasbourg, Bas-Rhin, 67000
  • Train Station Square
    ‪1 min walk‬
  • Strasbourg Christmas Market
    ‪14 min walk‬
  • Strasbourg Cathedral
    ‪15 min walk‬
  • Strasbourg (SXB-Strasbourg Intl.)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Twin Room

Superior Twin Room | Premium bedding, in-room safe, desk, soundproofing

Superior Twin Room

  • 16 sq m
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Luxury Twin Room

Premium bedding, in-room safe, desk, soundproofing

Luxury Twin Room

  • 21 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Luxury Double Room

Luxury Double Room | Premium bedding, in-room safe, desk, soundproofing

Luxury Double Room

  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, in-room safe, desk, soundproofing

Superior Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double Room

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

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Exterior

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About this property

Hotel Arok

Hotel with a fitness centre, steps from Train Station Square
Along with a fitness centre, this smoke-free hotel has a bar/lounge and a sauna. WiFi in public areas is free. Other amenities include a coffee shop/cafe, dry cleaning and a 24-hour front desk.
Hotel Arok offers 58 air-conditioned accommodations with a safe and free newspapers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms.

Bathrooms include complimentary toiletries and hairdryers. This Strasbourg hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a sauna and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hotel Arok. During your stay, you're just a quick walk from Train Station Square. You'll find features such as free WiFi in public areas, plus a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include free newspapers in reception, a front desk safe and multilingual staff
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Steps from Train Station Square and 14 minutes on foot from Strasbourg Christmas Market
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hotel Arok offers its guests a sauna and a fitness centre. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A library, a terrace, and an arcade/games room are also featured at Hotel Arok.

This 3-star Strasbourg hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Languages

English, French, German, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 20 per day); discounts available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 14 for adults and EUR 10 for children
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Arcade/game room
  • Gym
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Bathroom emergency pull cord
  • Front entrance ramp
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 80-inch flat-screen TV

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 18 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.87 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 10 for children
  • Nearby parking fee: EUR 20 per day (656 ft away)
  • Pet fee: EUR 18 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

HOTEL AROK Strasbourg
HOTEL AROK Hotel
HOTEL AROK Strasbourg
HOTEL AROK Hotel Strasbourg
HOTEL AROK Strasbourg
AROK Strasbourg
AROK
Hotel HOTEL AROK Strasbourg
Strasbourg HOTEL AROK Hotel
Hotel HOTEL AROK
HOTEL AROK Strasbourg
AROK Strasbourg
AROK
Hotel HOTEL AROK Strasbourg
Strasbourg HOTEL AROK Hotel
HOTEL AROK Strasbourg
AROK Strasbourg
Hotel HOTEL AROK Strasbourg
Strasbourg HOTEL AROK Hotel
Hotel HOTEL AROK
AROK

Hotel Arok Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 680 out of 1001 reviews
Rating 8 - Good. 263 out of 1001 reviews
Rating 6 - Okay. 34 out of 1001 reviews
Rating 4 - Poor. 14 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

SAWA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Hassan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For 3 stars it was a nice boutique hotel. My only comment was the room, it was spacious and clean however you can hear water running through the plumbing system anytime any room is using the bathroom. This didn’t matter during the day, but at night it can get annoying.
Stayed 4 nights in Dec 2024

10/10 Excellent

Dao

Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Philippe, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except there’s no easy way to quickly park in front of the hotel and drop the luggage
Stayed 2 nights in Dec 2024

8/10 Good

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, quiet and polite staff. We only stayed 1 night so cannot comment too much on the hotel. Bed was very comfy but the water pressure was not amazing although always hot Would stay again
Stayed 1 night in Dec 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location near train Station but also super close to Petite France & Centre City. Lobby was comfortable & chic with great guest experience & cozy
Stayed 1 night in Dec 2024

10/10 Excellent

H, Waynesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did a self-planned Christmas Markets tour in 2024. Because we were travelling by train, our first criteria in finding a hotel was to be close to the train station so we would not need to drag our luggage a great distance. This location was perfect. Th hotel was great, staff was extremely attentive, breakfast was very good. Highly recommended.
Stayed 3 nights in Dec 2024

10/10 Excellent

PHUOC, Garden Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Nicholas

Stayed 1 night in Dec 2024

10/10 Excellent

Montika

Liked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Andrew, Tunbridge Wells

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good location, nice hotel, rooms are a good size. The all day pantry is a great idea, so tea, coffee and snacks all the time. Its often busy at reception with one person manning the whole area. I had some difficulties before we arrived with regard to some confusion over the booking and the staff were not very helpful in their response. However, it seemed that in the end the issue was resolved by the time we arrived (but without any clear communication to confirm this). I would go back, overall a great stay, just some niggling things really...
Stayed 3 nights in Dec 2024

10/10 Excellent

YDANIA, maimi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Very kind and accommodating. The location was convenient, you see it right when you walk out of the Strasbourg train station. The room was small and the bathroom was large
Stayed 1 night in Dec 2024

2/10 Terrible

Julian

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible experience

First put me in a room with no shower, a bath tub with an extension shower about four foot long. I am 6 foot 6 inches and 65 years old. Went down and asked for another room. The two young ladies said I was out of luck. After getting the manger involved she changed my room. She was nice. That room the next mourning smelled like sewage backup. The poured something in the shower drain and it only half masked the smell. Could not wait to leave that hotel. I have never given a negative review but this was a total mess of a hotel.
Stayed 3 nights in Dec 2024

8/10 Good

Tony

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a good stay and found the staff to be very friendly and helpful, even though they were very busy (over worked, in my opinion). The lift door was an issue for some, which resulted in it becoming stuck on those floors and then the poor staff had to run up the stairs to get it going again. The only issue we had was the lack of bathroom linens. It is in a great location if you are planning to get on an early train out of town.
Stayed 1 night in Dec 2024

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, friendly staff.
Stayed 1 night in Dec 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrific hotel, great location, great staff, great breakfast, had a wonderful stay, i'd highly recommend it.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location. Very friendly girl from the front desk.
Stayed 1 night in Nov 2024

10/10 Excellent

Gerald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Noah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Malgorzata

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a uniquely decorated and we loved it. Great location, very close to the train station, shops, restaurants. Competent and very welcoming staff. We already thinking of going back.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Suquamish

Liked: Cleanliness, staff & service, property conditions & facilities
Great design and functionality!
Stayed 1 night in Oct 2024