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A bad experience with the concierge, i can say they were hopeless and unapproachable. We were made to wait for our room to be ready for almost 2 hrs. Nobody were there to help carry our luggage. Concierge were not efficient. Really dissappointed with the stay.
We stayed 2 nights. The 2nd nights we had a dinner at the hotel. Unfortunately the food was rotten. the staff had apologized and it was replaced with other at no charged.
overall, to room was clean and comfortable.
Location in Bukittingi is great to get anywhere. However, there are TWO mosques close by that seem to compete to be the loudest. This was not helped by the handles missing on the windows so you could not close them properly in Room 522. Reception and housekeeping were great. Restaurant staff were not very responsive - every time I wanted a cup of tea With my breakfast I had to get up and find a member of staff. I was also told to get my own milk from the buffet. There is supposed to be a swimming pool but I never found it. I would stay again.
Hotel cleanliness was good
Services was good
No iron was supplied. U hv to request for face towel then only u will get.
location is pretty good. It was a walking distance to market/night market.