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Surestay Plus Hotel by Best Western Susanville

2.5 star property

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Photo gallery for Surestay Plus Hotel by Best Western Susanville

Minibar, desk, laptop workspace, iron/ironing board
Lobby
Reception
Outdoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room) | Minibar, desk, laptop workspace, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
2785 Main Street, 2785, Susanville, CA, 96130-4741
  • Lassen County Fairgrounds
    ‪7 min walk‬
  • Diamond Mountain Casino
    ‪4 min drive‬
  • Susanville Ranch Park
    ‪6 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room) | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Larger Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Minibar, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Standard Room, 2 Queen Beds, Accessible, Non Smoking | Minibar, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | Minibar, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

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About this property

Surestay Plus Hotel by Best Western Susanville

Hotel in Susanville with free breakfast and seasonal outdoor pool
This smoke-free hotel features an outdoor pool, a restaurant and a seasonal outdoor pool. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a business centre, conference space and a 24-hour front desk are on-site. Housekeeping is not available.
Surestay Plus Hotel by Best Western Susanville offers 82 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and coffee/tea makers. Guests can make use of the in-room fridges and microwaves.

Flat-screen televisions come with premium satellite channels. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The free breakfast at Surestay Plus Hotel by Best Western Susanville gets high marks from our customers. During your stay, you're just a quick walk from Lassen County Fairgrounds. Enjoy features like free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy American cuisine while dining at Lumberjacks
  • Take a swim in the outdoor pool
  • Amenities include a business centre, conference space and a computer
  • On-site recreation includes yoga classes
  • Guests have great things to say about the breakfast and the helpful staff
  • 7 minutes on foot from Lassen County Fairgrounds and a 3-minute drive from Lassen Historical Museum
  • Pets welcome for a fee (restrictions apply)
There's a restaurant on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Surestay Plus Hotel by Best Western Susanville. Self parking is free.

This Susanville hotel is smoke free.

Guests are served a free full breakfast daily from 6 AM to 9:30 AM.
Lumberjacks – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 9:30 AM
  • A restaurant

Restaurants on site

  • Lumberjacks

Things to do

  • Outdoor pool
  • Yoga classes

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Vending machine

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lever door handles
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 15.00

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 20.00 per pet, per day, plus a deposit of USD 75.00 per stay
  • Maximum 2 (weight limit: 80 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 75.00 per stay
  • Pet fee: USD 20.00 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: USD 15.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Trailside
SureStay Plus Hotel Best Western Susanville
Best Western Trailside Inn Susanville
Best Western Trailside Susanville
Best Western Susanville
Best Western Trailside Hotel
Susanville Best Western
SureStay Plus Best Western Susanville
Surestay Plus By Susanville
Surestay Plus Hotel by Best Western Susanville Hotel
Surestay Plus Hotel by Best Western Susanville Susanville
Surestay Plus Hotel by Best Western Susanville Hotel Susanville

Surestay Plus Hotel by Best Western Susanville Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 307 out of 792 reviews
Rating 8 - Good. 269 out of 792 reviews
Rating 6 - Okay. 121 out of 792 reviews
Rating 4 - Poor. 64 out of 792 reviews
Rating 2 - Terrible. 31 out of 792 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Shirlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed staying here, but our heater was very loud and made alot of noises like the fan was going out. Other than that, it was very comfortable, convenient to go places, clean and the restraunt was nice next door.
Stayed 2 nights in Dec 2024

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night staff was very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and bed very comfortable. The heater is noisy.
Stayed 1 night in Dec 2024

2/10 Terrible

Keith

Stayed 2 nights in Oct 2024

8/10 Good

Marian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

dwight

Stayed 1 night in Nov 2024

8/10 Good

Erik

Stayed 3 nights in Sep 2024

8/10 Good

Cassie

Stayed 1 night in Oct 2024

8/10 Good

Steven, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service
The facility is dated, but everything worked and the bed was comfortable. Staff very friendly and helpful.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for no frills hotel
Easy check in/out. Lady receptionist was very helpful. Spacious room. Basic and clean. Hot breakfast (like Denny's) is offered at the Restaurant on site; basic but a pleasant surprise.
Stayed 2 nights in Oct 2024

8/10 Good

Joel

Liked: Cleanliness, staff & service
An adequate motel in Susanville.
Stayed 1 night in Oct 2024

10/10 Excellent

John

Stayed 1 night in Sep 2024

10/10 Excellent

Wade

Stayed 1 night in Oct 2024

8/10 Good

Erika

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was decent, the staff was friendly but the room was ok, there was sticky stuff all over the floor and the tub leaked, I expected better for the price
Stayed 1 night in Oct 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
A decent, clean, roadside model with friendly and helpful staff. Fully satisfied my expectations.
Stayed 1 night in Sep 2024

6/10 Okay

Rick

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Liliana

A little bit pricey for the conditions Nothing special The waiter at the restaurant kind of rude
Stayed 1 night in Sep 2024

10/10 Excellent

Justin

Liked: Staff & service
Exactly what you would expect from a room in Susanville. Nothing bad or really great about the property but the staff was very friendly and accommodating and made it an enjoyable stay. Will stay there again when work brings me that way.
Stayed 3 nights in Sep 2024

8/10 Good

Dan, New Carlisle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location in town central location. Plenty parking
Stayed 1 night in Jun 2024

4/10 Poor

Gerald

Business traveller
Liked: Staff & service
The bed was literally a rack. It was terribly sunken in the center and high at the head and foot, and this was very visible upon entry into the room. I don’t know how old it actually is, but it was terrible. I’ve had a sore neck for 2 solid days after sleeping in it. The spring was … ancient. Absolutely not acceptable at any price … but magnified at this price point. It should have been much better! I don’t know about the rest of the rooms, but that one needs updating!
Stayed 1 night in Sep 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Free breakfast
Stayed 1 night in Sep 2024

8/10 Good

Melany

Liked: Staff & service, property conditions & facilities
There were tiny ants scattered throughout the room, I told front desk and she brought dish soap mixed with water. It didn’t work that well.
Stayed 2 nights in Sep 2024

6/10 Okay

Justin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No too happy
Didn't like the wifi box blinking above the bed and bed hard as a rock and nabors whare really load foot steps all night
Stayed 2 nights in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024