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Shangri-La Yuanqu, Suzhou

5.0 star property

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Photo gallery for Shangri-La Yuanqu, Suzhou

Indoor pool, outdoor pool
Exterior
1 bedroom, down duvets, minibar, in-room safe
Executive Suite King Room | 1 bedroom, down duvets, minibar, in-room safe
Outdoor wedding area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Housekeeping
  • Air conditioning

Explore the area

Map
Tower 2, GCL Plaza, 99 Si’an Street, Suzhou Industrial Park, Suzhou, Jiangsu, 215028
  • Jinji Lake
    ‪11 min walk‬
  • Yuanrong Times Square
    ‪17 min walk‬
  • Suzhou International Expo Center
    ‪2 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪52 min drive‬

Room options

View all photos for Deluxe King Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe King Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe Twin Room

  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier King Room

1 bedroom, down duvets, minibar, in-room safe

Premier King Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Twin Room

1 bedroom, down duvets, minibar, in-room safe

Premier Twin Room

  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Horizon Deluxe King Room

1 bedroom, down duvets, minibar, in-room safe

Horizon Deluxe King Room

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Deluxe Twin Room

1 bedroom, down duvets, minibar, in-room safe

Horizon Deluxe Twin Room

  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite King Room

Executive Suite King Room | 1 bedroom, down duvets, minibar, in-room safe

Executive Suite King Room

  • 96 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Indoor pool

W Suzhou

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (93)
The price is €165
for 1 room
includes taxes & fees
12 Apr - 13 Apr
W Suzhou

About this property

Shangri-La Yuanqu, Suzhou

Luxury hotel connected to a shopping centre in Suzhou with 2 restaurants
Along with 2 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include an outdoor pool, a 24-hour health club and a bar/lounge.
Shangri-La Yuanqu, Suzhou offers 303 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy.
With your stay at Shangri-La Yuanqu, Suzhou, you'll be connected to a shopping centre and within walking distance of Jinji Lake. Features include free WiFi in public areas and free self-parking, plus 2 restaurants.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a meal at the café or drinks at the lobby lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with massages, facials or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a sauna and fitness classes
  • 11 minutes by foot from Jinji Lake and a 2-minute drive from Suzhou International Expo Center
Shangri-La Yuanqu, Suzhou offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and a meeting room are available. A 24-hour health club, a sauna, and a rooftop terrace are also featured at the luxury Shangri-La Yuanqu, Suzhou. Free self parking is available.

This 5-star Suzhou hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Cafe Hong – On-site café. Reservations are required.
Shang Garden – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.
SIP Lounge – On-site lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 158 for adults and CNY 79 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cafe Hong
  • Shang Garden
  • SIP Lounge

Things to do

  • 24-hour health club
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 350.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 158 for adults and from CNY 79 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Shangri-La Hotel Suzhou Yuanqu
Shangri-La Hotel Yuanqu
Shangri-La Suzhou Yuanqu
Shangri-La Yuanqu
Hotel Shangri-La Hotel, Suzhou Yuanqu Suzhou
Suzhou Shangri-La Hotel, Suzhou Yuanqu Hotel
Hotel Shangri-La Hotel, Suzhou Yuanqu
Shangri-La Hotel, Suzhou Yuanqu Suzhou
Shangri Yuanqu, Suzhou Suzhou
Shangri La Hotel Suzhou Yuanqu
Shangri-La Yuanqu, Suzhou Hotel
Shangri-La Yuanqu, Suzhou Suzhou
Shangri-La Yuanqu, Suzhou Hotel Suzhou

Shangri-La Yuanqu, Suzhou Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 19 out of 26 reviews
Rating 8 - Good. 6 out of 26 reviews
Rating 6 - Okay. 0 out of 26 reviews
Rating 4 - Poor. 1 out of 26 reviews
Rating 2 - Terrible. 0 out of 26 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, room was large and had great views. In the new modern part of Suzhou. The staff was very helpful especially Gavin the concierge. He way out of his way to help us navigate Suzhou. Also has plenty of restaurants near by. I have to call out the beauty of this part of town,
Stayed 5 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I recently stayed at Shangri-La Suzhou Yuanqu, and I must say, it was an outstanding experience from start to finish! I want to take a moment to express my gratitude for the exceptional service provided by your concierge manager, Steven. From arranging pickup from airport to arrival at hotel, Steven went above and beyond to ensure that my stay was nothing short of perfect. His attention to detail and willingness to go the extra mile truly set him apart. Steven's commitment to providing exceptional service is truly commendable. He made my stay memorable and exceeded all expectations.
Stayed 3 nights in Oct 2023

10/10 Excellent

Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Excellent hotel both in offering, service and location. Can tell the mgmt put in effort in looking over slightest details.
Stayed 3 nights in Jul 2021

8/10 Good

Wei

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
Apart from confusion at check in, all is great for this hotel. Well maintained right down to the food catered at the Horizon Lounge. We even get night nutritional double boiled dessert amidst other little touches. So pampered. Well done to the GM and team.
Stayed 3 nights in Jul 2021

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location and great facilities!
Stayed 1 night in Nov 2020

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location and new facilities!
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love it
It's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.
Stayed 1 night in Jul 2020

10/10 Excellent

REBEKAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in a lovely place!
An excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely. The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available. The gym and pool was high specced and clean. All in all, a lovely stay and we look forward to coming back.
Stayed 3 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay
Our family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, relatively quiet hotel
Everything seemed new, though carpet looks like it needs a steam clean. Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Chun ti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

seungwon

Business traveller
Liked: Cleanliness, staff & service, amenities
주변 식사할만한곳과 편의시설이 많음
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

seungwon

Liked: Cleanliness, staff & service, property conditions & facilities
주변 식당등 쇼핑에도 편리함
Stayed 1 night in Aug 2024

10/10 Excellent

Chi Ying

Stayed 4 nights in Jun 2024

10/10 Excellent

yat ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Vivian

Stayed 2 nights in Jan 2023

8/10 Good

WEI-HAO

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2021

10/10 Excellent

Yuk Lin Charlotte

Stayed 5 nights in Jul 2021

10/10 Excellent

Jia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

4/10 Poor

ERIC

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
這是一間表現失常又沒有人性和溫度的香格里拉酒店，從門口接待到工作人員大部份都很冷漠。房間設施很新，但空調溫度是固定的，冬天低溫時沒有暖氣，飯店人員說最高溫度設定上限只到25度，即使你自行設定到28度也沒用，你如果會冷，請你自己想辦法，飯店也沒有電暖器提供。浴室內的浴缸旁邊就是地毯和床，泡個澡地毯都是濕的。飯店的泳池水療部門管理也很差勁，竟然放任沒水準的會員在男賓按摩池的水中使用手機長達數小時，完全束手無策，超誇張的。此外，我是香格里拉酒店的會員，入住前已告知當天是我的生日，但一整天飯店連最基本的說聲生日快樂都沒有，以國際連鎖5星級飯店而言，實在有點扯！
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019