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W Suzhou

5.0 star property

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Photo gallery for W Suzhou

Indoor pool
3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
49-inch LED TV with cable channels, TV, pay films
Separate bathtub and shower, deep-soaking bathtub
Deluxe Two-bedroom | Private kitchen | Espresso maker, electric kettle

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Suzhou, Jiangsu, 215021
  • Suzhou Center
    ‪12 min walk‬
  • Jinji Lake
    ‪12 min walk‬
  • Suzhou International Expo Center
    ‪7 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪46 min drive‬

Room options

View all photos for Sensational Queen Room, 2 Double Beds, Suzhou Center View

Sensational Queen Room, 2 Double Beds, Suzhou Center View | Premium bedding, down duvets, minibar, in-room safe

Sensational Queen Room, 2 Double Beds, Suzhou Center View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Sensational King Room, 1 King Bed, Suzhou Center View

Premium bedding, down duvets, minibar, in-room safe

Sensational King Room, 1 King Bed, Suzhou Center View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite, 1 Bedroom, Lake View

Fantastic Suite, 1 Bedroom, Lake View | Lake view

Fantastic Suite, 1 Bedroom, Lake View

  • 113 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Mega King Room, 1 King Bed, High Floor Lake View

Premium bedding, down duvets, minibar, in-room safe

Mega King Room, 1 King Bed, High Floor Lake View

  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Lake View

Premium bedding, down duvets, minibar, in-room safe

Studio Suite, 1 Bedroom, Lake View

  • 96 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Suite, 1 Bedroom, High Floor Lake View

Marvelous Suite, 1 Bedroom, High Floor Lake View | Premium bedding, down duvets, minibar, in-room safe

Marvelous Suite, 1 Bedroom, High Floor Lake View

  • 113 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Cool Corner Suite, 1 Bedroom, Lake View

Cool Corner Suite, 1 Bedroom, Lake View | Premium bedding, down duvets, minibar, in-room safe

Cool Corner Suite, 1 Bedroom, Lake View

  • 96 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Spectacular Queen Room, 2 Double Beds, High Floor City View

City view

Spectacular Queen Room, 2 Double Beds, High Floor City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Spectacular King Room, 1 King Bed, High Floor City View

Spectacular King Room, 1 King Bed, High Floor City View | Premium bedding, down duvets, minibar, in-room safe

Spectacular King Room, 1 King Bed, High Floor City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Queen Room, 2 Double Beds, City View

Premium bedding, down duvets, minibar, in-room safe

Wonderful Queen Room, 2 Double Beds, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Wonderful King Room, 1 King Bed, City View

Premium bedding, down duvets, minibar, in-room safe

Wonderful King Room, 1 King Bed, City View

  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous King Room, 1 King Bed, Lake View

Fabulous King Room, 1 King Bed, Lake View | Premium bedding, down duvets, minibar, in-room safe

Fabulous King Room, 1 King Bed, Lake View

  • 52 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

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About this property

W Suzhou

Luxury hotel connected to the convention centre in Suzhou with 3 restaurants
This smoke-free hotel features 3 restaurants, an indoor pool and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a steam room and a conference centre are on-site. Housekeeping is available on request.
W Suzhou offers 379 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 49-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool, a 24-hour health club and a steam room.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
With your stay at W Suzhou, you're connected to the convention centre and just a quick walk from Gate to the East. Free WiFi in public areas, 3 restaurants and an indoor pool are available.
  • Free WiFi and wired Internet
  • Enjoy Mediterranean cuisine while dining at SOL37
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and fitness classes
  • Within a 15-minute walk of Suzhou Center and Jinji Lake
W Suzhou offers its guests an indoor pool, a 24-hour health club, and a steam room. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 8751 square feet (813 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury W Suzhou.

This 5-star Suzhou hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
SOL37 – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
The Kitchen Table – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
Su Yan – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Woobar – This bar only serves light fare. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • SOL37
  • Su Yan
  • The Kitchen Table
  • Woobar

Things to do

  • 24-hour health club
  • Designer stores
  • Fitness classes
  • Indoor pool
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference centre (8,751 square foot of space)

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: CNY 0 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Rollaway bed fee: CNY 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel W Suzhou
W Suzhou Hotel
W Suzhou Suzhou
W Suzhou Hotel Suzhou

W Suzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 64 out of 93 reviews
Rating 8 - Good. 18 out of 93 reviews
Rating 6 - Okay. 10 out of 93 reviews
Rating 4 - Poor. 0 out of 93 reviews
Rating 2 - Terrible. 1 out of 93 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

Amilia

Stayed 2 nights in Sep 2024

8/10 Good

Haijuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.
Stayed 2 nights in May 2024

8/10 Good

Ran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening. Further, no cream in the container in the bathroom (a pain to call for more). Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Stayed 1 night in Nov 2023

10/10 Excellent

Xiaochen

Stayed 1 night in Aug 2023

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Stayed 2 nights in Jun 2023

8/10 Good

Dashan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring. Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out! However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways! Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned. Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.

10/10 Excellent

Chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best breakfast
Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Stayed 2 nights in Apr 2021

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Love my stay. It was perfect. Super comfortable and clean.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room coffee (French press) is a mess and below expectations for such upscale hotel room
Stayed 2 nights in Nov 2020

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CP值很高
Very good location and very nice service
Stayed 1 night in Jul 2020

10/10 Excellent

Yizhou

Stayed 2 nights in May 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

10/10 Excellent

sabrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
As usual very good
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
Stayed 2 nights in Dec 2019

10/10 Excellent

Kyungmin

Stayed 1 night in Dec 2019

10/10 Excellent

NEBruno, From Boston loved Suzhou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
Stayed 3 nights in Dec 2019

6/10 Okay

Kin Wah Thomas

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A stupid actress
I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Stayed 3 nights in Aug 2019

8/10 Good

Joe, Shanghai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Management is very good. Service still needs to be improved.
Stayed 2 nights in Aug 2019

10/10 Excellent

Zhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Hamad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Smell is bad and services are not good
Stayed 2 nights in May 2019