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Sydney Central Hotel managed by The Ascott Limited

4.0 star property
VIP Access

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Photo gallery for Sydney Central Hotel managed by The Ascott Limited

Exterior
Superior Twin Room | Minibar, in-room safe, desk, laptop workspace
Outdoor pool, open 6:00 AM to 10:00 PM, pool loungers
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
169-179 Thomas Street, Haymarket, NSW, 2000
  • Capitol Theatre
    ‪7 min walk‬
  • International Convention Centre Sydney
    ‪11 min walk‬
  • Circular Quay
    ‪6 min drive‬
  • Sydney, NSW (SYD-Kingsford Smith Intl.)
    ‪22 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Twin Room

Executive Twin Room | Minibar, in-room safe, desk, laptop workspace

Executive Twin Room

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room

Executive Room | Minibar, in-room safe, desk, laptop workspace

Executive Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Minibar, in-room safe, desk, laptop workspace

Standard Room

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite

Premier Suite | Minibar, in-room safe, desk, laptop workspace

Premier Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Mercure Sydney

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.3 out of 5, Excellent, (1077)
The price is €114
for 1 room
includes taxes & fees
18 May - 19 May
Mercure Sydney

About this property

Sydney Central Hotel managed by The Ascott Limited

Hotel with a 24-hour fitness centre, a short walk to Capitol Theatre
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe and self parking. Housekeeping is available on request.
Sydney Central Hotel managed by The Ascott Limited offers 255 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Sydney hotel provides complimentary wired Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Sydney Central Hotel managed by The Ascott Limited. During your stay, you're just a quick walk from Capitol Theatre. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi and wired Internet in some public areas
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Within a 10-minute walk of Capitol Theatre and World Square Shopping Centre
Sydney Central Hotel managed by The Ascott Limited offers its guests an outdoor pool and a 24-hour fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and 12 meeting rooms. Event space at this hotel measures 2960 square feet (275 square metres) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Sydney Central Hotel managed by The Ascott Limited. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Sydney hotel.

For a fee, guests can enjoy a full breakfast on weekdays from 6:30 AM and 10:30 AM.
Thomas St Kitchen and Bar – This restaurant serves breakfast, lunch and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (AUD 45 per night; includes in/out privileges)

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 36 for adults and AUD 19 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Thomas St Kitchen and Bar

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 2,960 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

The property charges 2.2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately AUD 36 for adults and from AUD 19 for children
  • Self-parking fee: AUD 45.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 2.2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Novotel Hotel Sydney Central
Novotel Sydney Central
Sydney Central Novotel
Novotel Sydney Central Hotel
Novotel Sydney Central
Sydney Central Hotel Managed by The Ascott Limited Hotel
Sydney Central Hotel Managed by The Ascott Limited Haymarket

Sydney Central Hotel managed by The Ascott Limited Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1001 reviews
Rating 8 - Good. 318 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 25 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Santosh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel perfectly met out needs for a short 4-night visit to Sydney...it was spacious, clean, and staff service was good and courteous. Location was good as well.
Stayed 4 nights in Jan 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Night stay - to explore Sydney

We arrived at the hotel overnight early morning. Luckily the reception lady checked and our room was ready very early. We were so grateful. After some rest we settled into our room. The room was spacious and we had two queen beds. My daughter and me said how comfortable the beds are. There’s a kettle & fridge in the room, safe and ironing board. A good hairdryer too even with a nozzle which I use. The bathroom is spacious. Around the bath the tiling is a little tired looking. The shower is good. Sustainably we opted to have our room refreshed every other day and spoke with the cleaners. We did have breakfast on one day which was ok. We used the bar one night but there was limited comfy seating near the bar and it was slightly busy. We found the staff very friendly and approachable. Location we were unsure if we had chosen the right area. However we feel that we actually explored more walking in different directions and using the tram and the Big Bus service. It’s close to the tram and train and bus station. Paddy’s market is a few mins walk then onto China town, and Darling Harbour area. We would recommend this hotel and great value for money.
Stayed 5 nights in Jan 2025

8/10 Good

Rautio

Liked: Room comfort

Good location and space room.

Good location and space room, lobby bar was very good for food and drink options, reasonable prices. Good
Stayed 2 nights in Jan 2025

6/10 Okay

Kim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great reception staff

The hotel reception staff were excellent. We were supposed to have a 50 aud food and beverage voucher through hotel.com but this didn’t materialise. Not the fault of the hotel. Reception gave us early check in which was great. Unfortunately the room on the 15th floor was very tired and needed a refurb. I did ask to change rooms as had seen a room on the 8th floor which was totally different bright and fresh. The hotel were very busy so could not accommodate us. We have been travelling around Australia for a month and this is the worst room we have stayed in.
Stayed 1 night in Jan 2025

10/10 Excellent

Sheunesu

Liked: Staff & service, amenities, property conditions & facilities
Staff was amazing and helpful
Stayed 1 night in Jan 2025

8/10 Good

Rudy

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from Sydney central train station. Close to Darling Harbour and Capitol Theatre. Friendly helpful staff. Good size room, comfortable bed. Great breakfast.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service as we arrived super early after an overnight flight and they went out of their way to accommodate us and get our room ready early. Staff are super friendly and the rooms lovely and clean with the beds being very comfortable. Couldn’t recommend highly enough.
Stayed 3 nights in Dec 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit worried staying here after reading about people's issues with the bed. In my opinion the ends are great. I also enjoyed the fact they provided full size fluffy bath towels. Everything was clean and great. The best part, by far, however, is the staff in the restaurant and the cleaning staff. They're all super friendly and helpful.
Stayed 6 nights in Jan 2025

4/10 Poor

Lupita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Misrepresented and unimpressed.

I feel the property was not accurately described and misrepresented. The hotel had a musty odor throughout-our hallway carpet on our floor had a huge puddle of water stain. The hallway walls and doors were all damaged and in need of paint. Hotel floors had zero decor or appeal. Very basic hotel. Our room had zero toilet paper in it. We killed a bug in the room just before our decision to leave the property. The neighborhood was also slightly rough.
Stayed 1 night in Jan 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Murugamullai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located. Staff was extremely helpful. Bfast buffet was quite good for Vegetarians
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location easy walk to Darling and Sydney harbours. Staff polite and helpful, rooms clean and spacious. Local restaurants and bars. Downside would like reduced car parking as hotel guest, hand rail by bath/shower and disappointed restaurant closed Sunday and Mondays. Generally would recommend.
Stayed 5 nights in Dec 2024

8/10 Good

Boris Alexander

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We had a some Construction behind oure Room
Stayed 3 nights in Dec 2024

10/10 Excellent

Henrik Michel

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Excellent placement. Short trip to everything in Sidney. Close to public transportation
Stayed 5 nights in Dec 2024

10/10 Excellent

Brooke

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Great, central location, helpful staff, building a bit dated.
Stayed 3 nights in Dec 2024

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Dec 2024

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, amazing location, clean tidy rooms, and friendly staff. Also rooftop pool which was a lovely surprise!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

Stayed over new year, all the staff were super friendly and welcoming. The rooms were very nice and the bed was very soft and comfy. The pool area was small but big enough considering people were not always using it, it also had a little jacuzzi style bath. The location has to be the key reason for booking, ideally located near central station, which is the hub for all travel in and out the city. Near by metros Chinatown and Haymarket for runs down to the city also. The hotel has amazing food spots all around it, I recommend market city for close shopping, all branded shops at the top!
Stayed 5 nights in Dec 2024

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Surprise hotel in the city

We enjoyed our stay at this hotel. The rooms were clean, the staff friendly and the beds were really comfortable. The only negative for us was the cost for parking in the adjacent parking station, it would have been wonderful to get a discount during our stay
Stayed 2 nights in Dec 2024

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
this was great value in Sydney
Stayed 2 nights in Dec 2024

8/10 Good

Mr Terence, Tea Gardens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located to transport within Sydney.
Stayed 2 nights in Dec 2024

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No rewards given…

I wasn’t offered any of the rewards that come with being a good member, which was sad as I was looking forward to the vouchers
Stayed 2 nights in Dec 2024

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good location, beds are so comfy and soft. Overall the hotel is a little tired but maybe reworks are happening slowly. We travelled with kids and used the pool but it’s very small and no shade or chairs to sit and settle in. Thanks to Hotels.com for offering a deal which included breakfast and parking, that’s rare these days so it was nice.
Stayed 1 night in Dec 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Checkin was easy. Liked the pool on our floor
Stayed 7 nights in Dec 2024