I booked this a couple weeks in advance. I received no communication and reached out by message on vrbo app, calling (mailbox was full so could not leave message), and texting. No response so I called vrbo for help. They reached out multiple times as well with no response. I got an email at 8 pm the night before we were to arrive saying our reservation was cancelled due to air conditioning being broken and not able to be fixed in time. It left us scrambling for another place to stay for 6 people. Expressed my frustration with no apologies. I understand that things happen beyond ones control but at no point was it said that this just happened and with no responses for 5 days of me texting leads me to believe they knew it was out and did not say anything. I would think twice before booking.