4/10 Huono
Choi Wai Bridget
Matkusti kumppanin kanssa
29.10.2024
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Some staffs are quite impolite for instance the lady at the reception queried why I am waiting at the check in counter and standing there. The fact is that I have been directed to wait there from the front counter and the lady that was supposed to be helping me was on the phone. The second impolite instance was my visit to the hot spring. I was cross examined as to whether I went into the hot spring with my swimsuit on. I also overheard the male staff criticising the junior female staff for letting me go in with swimsuit. The male staff explicitly told (warned) me to not go there with my swimsuit on if I were to go again to that horsing the next day. I replied that was my first visit there and at all times there were no signs that swimsuit is not allowed. I had even took a shower before going and do not see any reason why I am prohibited from doing so. And of course for the next day I refrain myself from going to the hot spring again just to avoid to be criticised by the male staff again. In any event, the experience was quite awful and off putting and this had indeed ruined the hotel’s reputation. The front parking reception guy is nonetheless very kind. There is quite a lot for the hotel to improve upon, especially in terms of its staff education.
Choi Wai Bridget
Yöpyi 2 yötä lokakuussa 2024
