2/10 Hirveä
Dione B.
15.1.2025
Huonoa: Siisteys
NO HOT WATER!
I am writing as a very dissatisfied customer regarding my recent stay. My experience was far from satisfactory due to several serious issues that were left unresolved throughout the duration of my visit.First and foremost, there was no hot water available for the entire stay! This is a basic necessity that should never be overlooked. I contacted the homeowner promptly about the issue, but no action was taken, and they did not even come to the property to address the problem. This was unacceptable and created a highly inconvenient and uncomfortable situation.Additionally, there were multiple maintenance concerns:Soft spots were noticeable on the floor, which raised safety concerns. One of the nightstands had a broken leg, making it unusable. The yard was untidy and poorly maintained. The trim on the roofline in the backyard was visibly hanging, adding to the overall sense of neglect.While the home was clean, and towels were provided, there were no washcloths available, which felt like another oversight.I am deeply disappointed, particularly with the homeowner's lack of responsiveness and failure to address the hot water issue. This is a basic amenity that should have been dealt with immediately. My stay was significantly impacted by these issues, and I expect VRBO to take appropriate action to ensure this does not happen to other guests.I request a follow-up regarding how this matter will be resolved, including a refund or compensation.
Dione B.
Yöpyi 2 yötä tammikuussa 2025