6/10 OK
Deborah Lynn O.
12.1.2025
Hyvää: Siisteys
Bitter that ruined the Sweet
Great location and accommodations. We stayed over the New Year and unfortunately the Property Manager, Cody Powell, did not anticipate that the electronic lock would automatically reset at Midnight. This is a feature of that kind of electronic keypad and the information is posted on their website for all to see. Cody was rude when we contacted him to set the lock so we could enter the unit. He grumpily said 'I'm sleeping' and was not at all understanding of our dilemma being locked out. He did eventually reset the code so we could get in and then hung up on our call with no apology for our inconvenience. The next day Cody tried to argue that it was our fault for not using the correct code, which was hogwash and distracted from the real issue- the electronic locks issued by the company automatically erase the code at midnight of the New Year- every New Year. He is not a responsible property manager. Although this may be a rare situation, it was made more unpleasant by this poor customer service.
Deborah Lynn O.
Yöpyi 6 yötä joulukuussa 2024