6/10 OK
Thomas D.
20.3.2025
Huonoa: Siisteys
Not what we expected.
Our check-in was badly organized, the email from "Bookabach" was easy to understand but if you follow it by arrival, you will be surprised nothing in this email is correct the Pin for the Key box is wrong we had to get in contact with the Property Manager and she then gave us the right Pin so we could open the Box but then the email said you will find an envelope with your name on, wrong again first with the help from the Property Manager we were able to find the envelope with our Room Keys. This email needs to be urgently corrected from which side I don't know but it is annoying for the client. We went than up to our apartment which was fine but much smaller than advertised, properly only half of the advertised 74 qm this needs to be adjusted too. Then we wanted to go for a swim in the advertised pool, but we didn't find the Pool instead we found a big building side where once the Pool has been wouldn't it be nice to tell people about these small changes in the amenities. My wife found a dirty toilet bowl which we had to clean before use. On the positive side the apartment is well equipped with all kinds of kitchen items and all electrical devises and installation are functional. My advice, get your client email sorted and be honest about the apartment size and amenities it would make a big difference.RegardsBirthe and Thomas
Thomas D.
Yöpyi 3 yötä maaliskuussa 2025