2/10 Hirveä
Marcia
3.12.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
I recently stayed at the Canopy. The hotel was quiet. The room was very comfortable. The commitment to sustainability was impressive.
Unfortunately there were 2 reasons that resulted in the overall terrible review.
The conair steamer for ironing did not work and had to be replaced twice. I called the frontdesk and it took quite a while to have the first replacement brought up. This first replacement stopped working and thankfully I was able to catch the cleaning lady on the floor who gave me a second replacement. I lost 50 minutes through this process and was late arriving to the funeral that I was in Canada to attend.
My sister and I had breakfast two mornings at the hotel's restaurant, Dia. The first morning's breakfast was great, no complaints. The second morning my sister had the buttermilk pancakes with berries. Within 12 hours she got nauseous, started having diarrhea and vomiting and was diagnosed with food poisoning this morning - a little more than 24 hours after eating breakfast at Dia. Please ensure that staff are practicing proper hand washing and hand hygiene and sanitation.
Though the room experience was very pleasant, the overall experience was not.
Marcia
Yöpyi 2 yötä marraskuussa 2024