Firstly I was offered compensation only if I didn't write this review, no offer 2 cover £150 expenses we incurred because of the conditions & lack of supplies. That's just not on. I have a very hard time believing any positive reviews for this place.
We arrived @8pm after 18 hours travel to a house that was SIX degrees Celsius. The boiler has a slow leak they know about yet they haven't fixed it properly so no heat or hot water; There was no light in the dining room - bulbs burnt out in one fixture & missing in the other; a moldy stinking piece of clothing in the washer. We called after hours MGMT who said we'll call you right back. After 30 mins of no callback we booked a B&B elsewhere for the night. They never did call back btw. A gas installer showed up 15 mins later, 'fixed' the boiler & showed us how to maintain it ourselves for our stay. Said 90 mins until the house would be warm. He left & we did too. Mgmt Co text me to say the gas installer fixed it, not to confirm with US it was fixed - bad customer service there! They offered to bring light bulbs by in 3 DAYS for the only eating area in the cottage.
We returned the next day to make lunch. We find dirty pans, pots & cutlery which have to be thoroughly scrubbed before we can do so but at least we it was warm now & there is hot water though it only lasted 3 more days until I had to do maintenance myself & then every 3days. The kitchen knives we're as dull as a dinner knife and the sharpening steel was worn smooth. In a self catering place, the kitchen has to good but it isn't.
When I pay to stay somewhere I expect it to work. I do not expect to have to do maintenance or pay for light bulbs. When issues were addressed with the owner, they said this is ”self catering” &
"guests are allowed to pay for things like light bulbs". WHAT!? I didn't expect to have to buy them nor the dish brush, dish soap, washing tabs, dish towels, hand soap, etc. as there were NONE of those items in house & only 1 partial toilet roll. The shower curtain is hung improperly so the curtain sticks to you while you shower.
The parking is super tight. The owner said there's nothing that can be done but AFAIK stone can be cut to widen the driveway.
Their guest info book is good 4 nearby eats, services, etc but there's no explanation 4 garbage & recycling practices nor pick up times. The bedrooms, living room, internet are also good but it's not enough to want to go back.
A disappointing place to spend the holiday