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Best Western Cades Cove Inn

2.5 star property

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Photo gallery for Best Western Cades Cove Inn

Reception
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Lobby
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Townsend Visitor Center
    ‪3 min walk‬
  • Dark Island Swinging Bridge
    ‪7 min walk‬
  • Great Smoky Mountains Heritage Center
    ‪2 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Cades Cove Inn

Hotel in Townsend with free breakfast and fitness centre
Along with a fitness centre, this smoke-free hotel has a business centre and a 24-hour front desk. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with cable channels. Fridges and microwaves are provided.

This Townsend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The free breakfast at Best Western Cades Cove Inn gets high marks from our customers. During your stay, you're just a quick walk from Shadows of the Past Hiking/Biking Trail. Features include free WiFi in public areas and free self-parking, plus a gym.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a business centre and a vending machine
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the location
  • Steps from Shadows of the Past Hiking/Biking Trail and 3 minutes on foot from Townsend Visitor Center
  • Pets welcome for a fee (restrictions apply)
Public spaces have free WiFi. You'll find a business centre on site. Free breakfast is served daily. A fitness centre and a vending machine are also featured at the business-friendly Best Western Cades Cove Inn. Free self parking is available.

This Townsend hotel is smoke free.

Guests are served a free full breakfast daily from 6:00 AM to 9:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Maximum 2 (weight limit: 80 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Best Western Cades Cove Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 469 out of 1000 reviews
Rating 8 - Good. 286 out of 1000 reviews
Rating 6 - Okay. 132 out of 1000 reviews
Rating 4 - Poor. 72 out of 1000 reviews
Rating 2 - Terrible. 41 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay with family.

Stopped here on our way to FL with the whole family. The rooms were clean and breakfast in the morning was good. My kiddos enjoyed the variety of cereal and hot food offered. The waffles were a hit with our oldest. Overall a great place to stay with no complaints and great staff. The Mountain views are always beautiful even in the winter and we saw a rainbow over the mountains from the breakfast area in the morning. Definitely would stay here again.
Stayed 1 night in Dec 2024

2/10 Terrible

Miranda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible, horrible, AWFUL!

Nothing worked. Hot tub didn’t work, ac didn’t work, remote for tv didn’t work. They didn’t serve breakfast because only “10” people stayed there. Didn’t know that made a difference. Tried calling the office for 2 hours no one would answer. Office closes at 10:00 and are only able to communicate via phone. Which they did not answer. Employee was of no assistance, extremely rude, and not helpful. Tried contacting hotels.com to be moved to another hotel and was unsuccessful with that as well. All around very bad experience
Stayed 1 night in Jan 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place but room seemed 'cold' with no rug or carpeting in sitting area. Otherwise a nice place to stay away from the chaos of Pigeon Forge!
Stayed 2 nights in Dec 2024

10/10 Excellent

Brittany

Travelled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and best location!
Stayed 4 nights in Dec 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room quiet very hospitable. 2nd time we have stayed. Will stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wish I could give more than 5 stars!

Highly recommend! We’ve rented multiple cabins and hotel rooms in the area over the past 20 years. This is by far the cleanest and quietest accommodations we’ve ever stayed in. The breakfast was better than most restaurants as well. The hotel staff was friendly and attentive.
Stayed 5 nights in Dec 2024

8/10 Good

Lonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Ronda

Stayed 1 night in Nov 2024

10/10 Excellent

Jacob

Stayed 1 night in Nov 2024

4/10 Poor

anna

Travelled with family
Disliked: Staff & service, amenities
Cannot open a window in the room. Very rude lady - I called before we arrived and also after our stay and had a "chance" to talk with the same woman. She was not helpful, rude and treated me like a trahs.
Stayed 2 nights in Oct 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk lady was kind but the room was not very clean
Stayed 1 night in Dec 2024

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was full of roaches, front desk gave us another room on second floor and had the same problem. I’m very disappointed with this property. I do not recommend this property to anyone. Hopefully they can get this resolved soon.
Stayed 2 nights in Dec 2024

8/10 Good

Darshan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location is great. Right next to Smoky national Park. Perfect place to sleep for the night. Rooms were clean. The night staff at front desk was a bit mean.

10/10 Excellent

Anita

Stayed 1 night in Nov 2024

10/10 Excellent

Ronda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Nov 2024

8/10 Good

Charles, Knoxville

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean place no concerns at all, did not try breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Cale

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable for the price.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly staff, Tina was in training, but dealt with me kindly. Morning staff.. Dwayne... friendly and helpful. A couple of things needed attention in the room and he made note of them, hopefully to see them corrected. Close to Cades Cove and shopping.
Stayed 2 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

4/10 Poor

John

Disliked: Staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Beware

Roach infested room. Walked in walked right out
Stayed 1 night in Nov 2024