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Hotel Milam, Michelin Key winner

4.0 star property
VIP Access

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Photo gallery for Hotel Milam, Michelin Key winner

Snack bar
2 bars/lounges, swim-up bar, poolside bar
Yoga
Premium Room | Dining room
Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Tulum Beach
    ‪15 min drive‬
  • Playa Paraiso
    ‪20 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Grand Room

Grand Room | Premium bedding, iron/ironing board, free WiFi, bed sheets

Grand Room

  • 59.96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, iron/ironing board, free WiFi, bed sheets

Premium Room

  • 95.22 sq m
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About this property

Hotel Milam, Michelin Key winner

Hotel in Tulum with full-service spa and bars/lounges
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a poolside bar and massage/treatment rooms.
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Hotel Milam, Michelin Key winner, you're just a quick walk from Holistika Art Walk. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • The restaurant, swim-up bar and poolside bar offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, reflexology or mud baths at the spa
  • Services include luggage storage
  • On-site recreation includes bicycles to rent and hiking/biking trails
  • 11 minutes by car from Tulum Mayan Ruins and 15 minutes from Tulum Beach
  • Beach shuttle service available for a fee
Hotel Milam, Michelin Key winner offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to noon.
MILAM – On-site fine-dining restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to noon for a fee: MXN 1,000 to 3,000 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 1000 to 3000 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 79 out of 91 reviews
Rating 8 - Good. 9 out of 91 reviews
Rating 6 - Okay. 0 out of 91 reviews
Rating 4 - Poor. 2 out of 91 reviews
Rating 2 - Terrible. 1 out of 91 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Umma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Jasmin

Stayed 3 nights in Dec 2024

10/10 Excellent

Brandy

Stayed 10 nights in Nov 2024

10/10 Excellent

Eric

Stayed 5 nights in Dec 2024

10/10 Excellent

Marie Anithe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So relaxing and quiet
Stayed 4 nights in Sep 2024

4/10 Poor

Linsey

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! The room is beautiful! Staff was great! We will be back

10/10 Excellent

Fery

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto el trato de su staff, muy amables todos
Stayed 3 nights in Dec 2024

8/10 Good

Maya

Stayed 3 nights in Nov 2024

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Staff, will definitely be back!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Lakeyia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property so much! So classy and rich my room was beautiful and staff did a phenomenal job with my birthday decorations. Everything was great
Stayed 2 nights in Oct 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience with Hotel Milam for my hubby’s birthday. The staff provided top tier recommendations and service to ensure the experience was memorable. This is the place where dreams come to life.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tabish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Alicia

Stayed 6 nights in Oct 2024

10/10 Excellent

pritti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time here and still the best hotel ever...
Stayed 4 nights in Nov 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many of the best hotels around the world and Hotel Milam ranks right up at the top. The incredibly creative design of the hotel rooms, pool and common areas is exceptional. Highly recommended! 5-stars across the board! Wonderful attentive staff. I will certainly return...
Stayed 2 nights in Nov 2024

8/10 Good

Ayooluwa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetics were definitely on point & the staff were very welcoming & helpful. However, not an all-inclusive hotel.
Stayed 4 nights in Nov 2024

10/10 Excellent

Santay

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Milam is truly in a league of its own, and it’s no wonder it’s a Michelin Key Winner. From the moment we arrived, we were immersed in outstanding service and hospitality. We were welcomed with refreshing drinks, and the staff immediately offered to hold our bags—perfect for a seamless start to our stay. They went above and beyond to make sure we were comfortable, even coordinating taxis for us, which is so helpful given that there are no Uber or Lyft services in Tulum. The room service and cleanliness were impeccable. Each day, the room was thoroughly cleaned, and trust me, I put it to the test with both Lysol and a blue light! The staff’s attention to detail in maintaining such a pristine environment only added to the luxurious experience. The location, though a bit removed, adds to the unique charm of the hotel. Nestled amid lush jungle surroundings, it truly felt like stepping into a serene oasis, and I felt like Georgina exploring the jungle! This secluded vibe, paired with the boutique design and ambiance, made it one of the most beautiful and intimate hotel experiences I’ve ever had. For those staying over the weekend, I highly recommend trying out the Saturday morning yoga sessions and sound bath. These offerings provided such a relaxing, grounding start to the day, enhancing the peaceful and rejuvenating vibe that makes Hotel Milam so special.
Stayed 3 nights in Oct 2024

10/10 Excellent

Shawnell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The host was amazing. The rooms were very clean. It was private and peaceful.
Stayed 1 night in Oct 2024

8/10 Good

shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

ARIANE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Breann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was amazing! The staff was great, the property was beautiful and clean. Ara who manages the concierge had the best service I’ve experienced at a hotel/resort. She deserves a raise! Breakfast was good every morning, and the zen vibes all around the property were unmatched. But the room!!! The villas look just like the photos, and once you arrive you’ll never want to leave. We enjoyed every bit of our stay.
Stayed 3 nights in Sep 2024

10/10 Excellent

Delpeche

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a relaxing environment with cordial and attentive staff that goes above and beyond to make you feel appreciated and cared for
Stayed 3 nights in Sep 2024