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Hotel Milam, Michelin Key winner

4.0 star property
VIP Access

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Snack bar
Snack bar
Outdoor pool, open 8:00 AM to 11:00 PM, pool umbrellas, pool loungers
Exterior detail
2 bars/lounges, swim-up bar, poolside bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • Laundry

Explore the area

Map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Tulum Mayan Ruins
    ‪11 min drive‬
  • Tulum Beach
    ‪15 min drive‬
  • Playa Paraiso
    ‪20 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Grand Room

Grand Room | Premium bedding, iron/ironing board, free WiFi, bed sheets

Grand Room

  • 59.96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | Premium bedding, iron/ironing board, free WiFi, bed sheets

Premium Room

  • 95.22 sq m
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed

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About this property

Hotel Milam, Michelin Key winner

Hotel in Tulum with full-service spa and bars/lounges
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Other amenities include 2 bars/lounges, a poolside bar and massage/treatment rooms.
Hotel Milam, Michelin Key winner offers 36 air-conditioned accommodations with private pools and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. This Tulum hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and complimentary toiletries. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials and body scrubs. The spa is equipped with a mud bath and a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
During your stay at Hotel Milam, Michelin Key winner, you're just a quick walk from Holistika Art Walk. Features include free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • The restaurant, swim-up bar and poolside bar offer choices for drinking and dining
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body treatments, reflexology or mud baths at the spa
  • Services include luggage storage
  • On-site recreation includes bicycles to rent and hiking/biking trails
  • 11 minutes by car from Tulum Mayan Ruins and 15 minutes from Tulum Beach
  • Beach shuttle service available for a fee
Hotel Milam, Michelin Key winner offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

Hotel Milam, Michelin Key winner also features laundry facilities and pool umbrellas. You'll have access to the outdoor pool at a partner property.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to noon.
MILAM – On-site fine-dining restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Beach shuttle (surcharge)
  • Onsite parking options include a garage

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 600 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Mud bath
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 17 and younger are not allowed at this property. All guests older than 17 are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 600 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 17 years old and younger aren't allowed at this property.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 81 out of 93 reviews
Rating 8 - Good. 9 out of 93 reviews
Rating 6 - Okay. 0 out of 93 reviews
Rating 4 - Poor. 2 out of 93 reviews
Rating 2 - Terrible. 1 out of 93 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful, there base is wellness
Stayed 4 nights in Jan 2025

8/10 Good

Ruf

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is nice calm hotel located in between all major festival event spots. Very clean. Good internet. Reception ladies are super kind and friendly. In the restaurant Miguel Cruz is an amazing waiter. Just be careful that in some villas hot water in shower is not very hot. We booked two villas - one was providing very nice hot water, and the other one (villa number 11) was kind of just warm (so we could take a shower only in of villas). I would recommend Milam management to promote employees like Miguel Cruz - very careful, attentive, very kind and responsibility minded.
Stayed 6 nights in Jan 2025

10/10 Excellent

Tia

Stayed 1 night in Jan 2025

8/10 Good

Candido

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I had an incredible stay at Milan. The room was absolutely beautiful, the breakfast at the restaurant was delicious, (the espresso too!) and the bartender who made our signature drinks made a performance out of it. The staff was super friendly. Although the outdoor shower was a dream, the hot water ran out quick.
Stayed 1 night in Jan 2025

10/10 Excellent

Riju

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

8/10 Good

Ashvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

LaKrisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was BEAUTIFUL! The staff was pleasant and very accommodating. We really enjoyed the Sound Journey session and our time at the spa. Thank you for a wonderful experience 🙏
Stayed 5 nights in Dec 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful space!
Stayed 1 night in Sep 2024

10/10 Excellent

Edan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the concierge/front desk were absolutely amazing and helpful with every single thing we needed
Stayed 5 nights in Dec 2024

10/10 Excellent

Umma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2024

10/10 Excellent

Jasmin

Stayed 3 nights in Dec 2024

10/10 Excellent

Brandy

Stayed 10 nights in Nov 2024

10/10 Excellent

Eric

Stayed 5 nights in Dec 2024

10/10 Excellent

Marie Anithe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So relaxing and quiet
Stayed 4 nights in Sep 2024

4/10 Poor

Linsey

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! The room is beautiful! Staff was great! We will be back

10/10 Excellent

Fery

Liked: Cleanliness, staff & service, property conditions & facilities
Me encanto el trato de su staff, muy amables todos
Stayed 3 nights in Dec 2024

8/10 Good

Maya

Stayed 3 nights in Nov 2024

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, Great Staff, will definitely be back!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Lakeyia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property so much! So classy and rich my room was beautiful and staff did a phenomenal job with my birthday decorations. Everything was great
Stayed 2 nights in Oct 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience with Hotel Milam for my hubby’s birthday. The staff provided top tier recommendations and service to ensure the experience was memorable. This is the place where dreams come to life.
Stayed 3 nights in Nov 2024

10/10 Excellent

Tabish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Alicia

Stayed 6 nights in Oct 2024