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Naay Bej

2.5 star property

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Photo gallery for Naay Bej

Interior
Hallway
Deluxe Triple Room | Free WiFi, bed sheets
Interior detail
Front of property

Reviews

7.6 out of 10
Good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Avenida Tulum entre Acuario Norte, y Jupiter Norte, Tulum, QROO, 77760
  • Gran Cenote
    ‪5 min drive‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Playa Paraiso
    ‪17 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪45 min drive‬

Room options

View all photos for Deluxe Room

Free WiFi, bed sheets

Deluxe Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Standard Room | Free WiFi, bed sheets

Standard Room

  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room | Free WiFi, bed sheets

Deluxe Triple Room

  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Deluxe Double Room

Free WiFi, bed sheets

Deluxe Double Room

  • 18 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double 2 beds with Fan

Standard Double 2 beds with Fan | Free WiFi, bed sheets

Standard Double 2 beds with Fan

  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Family Room | Free WiFi, bed sheets

Family Room

  • 20 sq m
  • City view
  • Sleeps 6
  • 2 Queen Beds and 1 Single Bunk Bed

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About this property

Naay Bej

Hotel with a 24-hour front desk, in the vicinity of Tulum Mayan Ruins
This hotel features a microwave in a common area, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include multilingual staff assistance.
Naay Bej offers 30 accommodations, which are accessible via exterior corridors. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a rainfall showerhead. Housekeeping is provided on a daily basis.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Naay Bej, you're just a quick walk from Hospital de Tulum. You'll find features such as free WiFi in public areas.
  • Free WiFi
  • Amenities include multilingual staff, a terrace and a shared microwave
  • 5 minutes by car from Gran Cenote and 8 minutes from Tulum Mayan Ruins
As a guest of Naay Bej, you'll find a terrace, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces.

Smoking is allowed in designated areas at this Tulum hotel.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Access via exterior corridors

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The property charges 5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Naay Bej

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ruta Sol Hotel Tulum
Ruta Sol Hotel
Ruta Sol Tulum
Ruta del Sol
Naay Bej Hotel
Naay Bej Tulum
Naay Bej Hotel Tulum

Naay Bej Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 159 reviews
Rating 8 - Good. 44 out of 159 reviews
Rating 6 - Okay. 24 out of 159 reviews
Rating 4 - Poor. 7 out of 159 reviews
Rating 2 - Terrible. 20 out of 159 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lydia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Not enough water to flush toilets and no hot water for showers!
Stayed 3 nights in Mar 2024

2/10 Terrible

Jose

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Never checked in dirty cockroaches when we walked in
Stayed 2 nights in Jun 2023

10/10 Excellent

brithany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is too loud on the first floor.
Stayed 1 night in Apr 2023

8/10 Good

patrick

Stayed 1 night in Feb 2023

8/10 Good

Aric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way overpriced.
The room was very clean. The beds were comfortable. They almost double their prices for New Year's weekend. It is a very basic hotel with no amenities but we paid the price of an expensive hotel.
Stayed 4 nights in Dec 2022

8/10 Good

Roberto

6/10 Okay

Evelyn

Stayed 2 nights in Jul 2022

8/10 Good

ERNESTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, easy to register
Stayed 1 night in Jul 2022

10/10 Excellent

Gus

Travelled with family
Liked: Staff & service, property conditions & facilities
Inexpensive and very clean
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very informative and friendly front desk. Rooftop hammocks!
Stayed 1 night in Apr 2022

2/10 Terrible

Erica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible place never again
Stayed 3 nights in Mar 2022

6/10 Okay

Emilie

Liked: Cleanliness
Disliked: Property conditions & facilities
Good but very noisy
The room was okay, clean, confortable bed, clean bathroom. However it's hard to sleep at night when there is a night club in front of hotel and not possible to close window. Ear plugs needed. Internet didn't reach in the room I was.
Stayed 2 nights in Mar 2022

2/10 Terrible

kumlee

Stayed 1 night in Mar 2022

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and staff but bar opposite is loud
Go expecting a basic hotel with no frills and you won't be disappointed. Perfect location within a block of the ADO terminal; Playa del Carmen colectivos start point is opposite and similarly the Mahahual colectivo drop off. Great restaurants nearby. Best selling point is the wonderful reception staff. BUT bring earplugs if you are a light sleeper; the bar opposite is loud and goes on until late; the hotel could also put up no noise after 10pm signs to keep its guests under control. Segregated rubbish bins were good but no water refill.
Stayed 1 night in Mar 2022

10/10 Excellent

Kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to bus stop and many restaurants. Other reviews complained of noise but we were on first floor on Friday and Saturday night and had no problem. Fine hotel for the price
Stayed 1 night in Feb 2022

6/10 Okay

Luis

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and nice spacious room. The beds were comfortable and the pillows were fantastic. The AC worked good. My only complaint is that there's no water pressure at all in the shower, at least not in our room (room 7). It was so difficult to shower with the tiny drizzle that came out and i couldn't wash my hair for 4 days. Not the end of the world though.
Stayed 4 nights in Dec 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Check in was not the smoothest, it says multilingual staffs but in fact there were only 1 receptionist who speaks broken english. It’s written toiletries and towel are provided but there was only handsoap and no towels or so on. We went to the receptionist and ask for towels and he gave us two kinda cleaning cloth, the next morning they tidy up the room and exchange it with only 1 real towel. There were also some mould on the bathroom’s wall :(( The corridor was smelly from the bin they left there. The room stays bright from the corridor lights that goes trough the window even we turned the lights off. We took the deluxe room but it was just like the economy room, only + the AC, kinda the bad version of the picture. We paid quite the same amount of money even less n got hell a lot better hotel room and service around there the other day. Sorry to say but the only good thing from this property is the location.
Stayed 2 nights in Sep 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, budget, CLEAN! Return Customer.
I like Ruta. I'm a return customer and although there's no extras and it's just the basics, the price reflects that so it's an honest establishment. The lobby and rooms are always cleaned well. It looks and feels clean enough to walk barefoot. The sheets look pressed and very white (although thin) they are good quality and not old. The mattresses I've had here range from good to really good. There's only a few lights in the room but it seems adequately lit. If you paid extra for AC in the room, both I've had so far blow very cold and are newer. The non AC rooms get warm but me and my girlfriend did fine keeping both screened windows open for cross flow. And it's the jungle so you should initiate yourself to the heat for at least a night or two, haha. Great location next to the bus stop from Playa Del Carmen and Cancun (ADO). 2/3 of room showers I had, have great water pressure (remember older building older pipes and fixtures) the low flow one still got us clean no problem, just took a little longer. Friendly staff, minus one guy who's not here anymore. Friendly professional cleaners. Belongings have been safe. Leave a small tip they seem to appreciate the thought. It's rustic but a good place. ✌️
Stayed 3 nights in Jul 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Jun 2021

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Just your basic bare bones hotel. Their standard room does have air conditioning. At a nominal extra $ charge. But the ceiling fan do work. As for the bed. It has barely enough cushioning to be considered firm. Still doable. Now for the bathroom, it does have a very clean shower, sink, with a flimsy toilet seat. There is also a simple small,wooden table and chair. Which is good enough for setting one's laptop computer for usage and reading books. Digital nomad's work station? The room floor is all tile. Which is simpler to keep clean. Do wear a pair of rubber sandals. Great for foot cushioning and comfort. While the building may be older, it is in good repair and is clean. Recommend to do bring ear plugs. This helps dampen hearing the nearby doors closing from the other rooms. Location in Tulum is pretty good. Taxis and busses are plentiful. The are restaurants and a couple bus stations within walking distance. Hope this helps.
Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
get ready to not sleep, I could not close my eyes all night from people partying in the street, its was torture, I booked for several days and then had to leave to sleep in another place the day after because it was torture, I came back when they offered me a room in 3rd floor that had no noise, then I could sleep, and was good, but don't ever stay in the first floor.
Stayed 4 nights in Feb 2021

8/10 Good

KALPAN

Business traveller
Liked: Cleanliness, staff & service, room comfort
Good location
Good Value for money. Julio on reception. very helpful . Rooms a little run down . But generally good location and great for the price.
Stayed 2 nights in Mar 2021

8/10 Good

KALPAN

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great location
Hotel great location . Good value . Julio was really helpful .. a credit to the hotel . It was because of him I stayed longer as I had extremely bad service in the sister hotel attached to this one . Do not expect 5 star luxury .. basic , clean and located well.
Stayed 1 night in Mar 2021