The online photos of this unit are deceiving and make it appear much nicer and cleaner than it really is. Our check-in process was friendly and flawless, however this specific unit is in need of much attention.
Upon arrival we noticed the smell of either cat urine or mold in the air, or maybe a combination of both. We were surprised to find the back main support pieces of one of the couches to be completely broken. The cushions on both couches are whomped out from use and are simply not comfortable pieces of furniture. The couches and carpets throughout the unit are stained terribly and appear to have not been professionally cleaned in a long time. The bathtub drains in both bathrooms were so full of hair that neither tub would drain properly. My wife went and bought rubber gloves and disinfectant so she could clean the drains and the rest of the bathrooms as the mirrors had not been washed, there was pubic and other hair on the floors and in the tubs. Also, we didn't clean these, but also notice the exhaust fan filters in both bathrooms have probably never been cleaned as they are totally full of dust and therefore don't work properly. The outdoor furniture on the balcony is totally worn out, broken, and needs to be thrown away. The chairs are all bent, rusted, and broken, and the three leg table is missing one of the leg ends and does not sit level. I found this out the hard way after it tipped when I set a cup of coffee on it one morning thus spilling the coffee and breaking the ceramic mug. In addition to this, one of the bedside lamps in the master bedroom has a broken lightbulb, so we didn't use it.
Additionally, all the doors in this unit squeaked so we returned to the store and bought some household oil so I could lubricate many of the door hinges. Further, one night our smoke detector started chirping (dead battery), upon removing the battery (which didn't stop the chirping) I noticed it expired two months ago. After two calls to the office someone was sent to replace the battery.
Again, this is a tired old unit that might be acceptable for some, but for many customers this is not the type of unit one would anticipate walking into for a vacation. If it were just my wife and I traveling we would have insisted on another unit or our money back before unpacking, but since out kids were with us and excited to get to the beach we stuck it out and stayed.
Regards,
Joe Riley - Grand Rapids, MI